Why is this showing up?

rpcrowerpcrowe Registered Users Posts: 733 Major grins
edited July 17, 2013 in SmugMug Support
Why is this stupid magnifying glass looking thing suddenly showing up?

Baxter01-L.jpg

How can I get rid of the darn things PERMANENTLY? I never asked for them and never saw them before tonight!

This is becoming like the PITA Facebook with things popping up that were never asked for. I like my smugmug as it is and don't want it changed UNLESS I DECIDE TO CHANGE IT.

I am also getting intrusions like this on my smugmug. Is it my computer or smugmug doing this?

Smugmug%20intrusion-L.jpg

Comments

  • ian408ian408 Administrators Posts: 21,951 moderator
    edited July 13, 2013
    Looks like you've got some kind of virus thing going on. I'd guess the "Facebook" thing is probably not anything to do with Facebook.

    If you have a virus scanner installed, make sure you're up to date with all of its files and run it. If you don't have a virus scanner, you can look into something like AVG (has a free version).
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 13, 2013
    Yep, definitely looks like some kind of malware. It might also be an addon / extension installed in your browser that's causing this. You could try if it's also showing if you use a different browser. Disable all addons / extensions to see if that removes it.
    Of course, a full system scan with a virus scanner is still recommended. In addition, you might want to try a malware/spyware removal like the free Spybot.
    Sebastian
    SmugMug Support Hero
  • ziggy53ziggy53 Super Moderators Posts: 24,167 moderator
    edited July 13, 2013
    To be clear, this is likely an adware addon, added to your browser(s), and local to your computer. (It's not something others see or associate with your SmugMug site.) It often creeps in after you install a seemingly legitimate browser add-on or browser extension, sometimes activating weeks after the installation. It's nothing to do with SmugMug or DGrin.

    Google for 'adware removal' for additional advice. There is a great amount of free software available, in addition to tutorials for specific removal.

    This may involve you manually removing or disabling the adware from your browser(s) prior to the software removal. If you don't know how to remove browser add-ons and extensions, now is a good time to investigate that process.

    Ultimately, a computer shop or local school techie or other computer guru may need to be involved.
    ziggy53
    Moderator of the Cameras and Accessories forums
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited July 15, 2013
    Ah sorry to see that. Like Ziggy, Sebastian and Ian have stated, we can tell you those are 100% not coming from SmugMug at all. They have given you great info already, but Virus scanning and pop up blocking would be a good start to eliminate this annoyance.

    Good luck!

    Michael
    www.mb-photography-sf.com
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 17, 2013
    Thin clients and/or Windows Steadystate--reboot and resume work. clap.giflust
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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