Err... why have a bunch of my galleries and photos been deleted?

tiawtiaw Registered Users Posts: 58 Big grins
edited July 26, 2013 in SmugMug Support
Just logged in to smugmug to discover that a sizable amount of my galleries and photos therein have been wiped/deleted...

You can understand my shock. I don't think I've been hacked. My subscription hasn't expired, and I certainly haven't deleted these myself. What on earth has happened? I have spent a countless number of hours uploading all of these, captioning them, organizing them. Please tell me this is just a temporary glitch!

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 26, 2013
    tiaw wrote: »
    Just logged in to smugmug to discover that a sizable amount of my galleries and photos therein have been wiped/deleted...

    You can understand my shock. I don't think I've been hacked. My subscription hasn't expired, and I certainly haven't deleted these myself. What on earth has happened? I have spent a countless number of hours uploading all of these, captioning them, organizing them. Please tell me this is just a temporary glitch!
    They probably started their Maintenance Window Tonight 10:00PM PST
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • LindyLindy Registered Users Posts: 202 Major grins
    edited July 26, 2013
    Hi tiaw,

    I just looked at your site. You have quite a few galleries on your site, as well as in your deleted file. I'm sure at least some of them were deleted intentionally, over time. We'll need your help to figure out what's missing, and also to try to figure out how this happened.

    If you'll email us at the help desk, we'll see what we can do to help get this fixed.

    Thanks!
    Lindy
    http://help.smugmug.com/
  • LindyLindy Registered Users Posts: 202 Major grins
    edited July 26, 2013
    Allen wrote: »
    They probably started their Maintenance Window Tonight 10:00PM PST

    Alan, the maintenance has not started, yet. :-)

    Lindy
  • tiawtiaw Registered Users Posts: 58 Big grins
    edited July 26, 2013
    Lindy wrote: »
    Hi tiaw,

    I just looked at your site. You have quite a few galleries on your site, as well as in your deleted file. I'm sure at least some of them were deleted intentionally, over time. We'll need your help to figure out what's missing, and also to try to figure out how this happened.

    If you'll email us at the help desk, we'll see what we can do to help get this fixed.

    Thanks!
    Lindy
    http://help.smugmug.com/

    OK. Thank you for your advice. I have just emailed the help desk.
Sign In or Register to comment.