What's going on?

W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
edited July 28, 2013 in SmugMug Support
All night, tonight, uploaded images take ages to reveal themselves or never do, or changes to thumbnails similarly never complete. Don't tell me to call the help desk because they'll say they don't know of any problems and ask for details of the images to investigate!

Who else is suffering this? There are no site problems posted at present. It's maddening!
At SmugMug • On Facebook • Photo Blog • Tools of Trade

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 27, 2013
    I'm very sorry about the troubles. Our operations team is working on resolving those upload issues.

    We'll update the status page when there's any news.

    You can identify photos stuck in processing through the upload log (account settings > stats > uploads). They should have an "tried and failed 10 times". That error indicates that we couldn't process the photo for unknown reasons. A photo showing this error, would not be able to finish processing and you could only delete it and try uploading it at a later time.

    My apologies for any inconvenience.
    Sebastian
    SmugMug Support Hero
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 27, 2013
    As an update, the issue has been resolved about half an hour ago. You should now be able to upload again without getting the "tried and failed 10 times" error in the upload log.

    However, the photos that failed to process would remain stuck in processing and you would need to delete the stuck uploads.
    Sebastian
    SmugMug Support Hero
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 27, 2013
    I had that same issue, I'm glad to see it's gone....but this one:

    i-bgK2Cvx-XL.jpg

    Is still there. Why is there a password request on my slide show? It's there if I'm logged out or logged in.
    Always lurking, sometimes participating. :D
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited July 27, 2013
    I'm getting the 'this album requires a password' when I go to my site. Others are calling me asking why this is happening. Will this be taken care of soon?
    Mary
    www.Dogdotsphotography.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 27, 2013
    Dogdots wrote: »
    I'm getting the 'this album requires a password' when I go to my site. Others are calling me asking why this is happening. Will this be taken care of soon?
    You are using the old no longer supported Flash slideshow, I'd suggest switching the the jfriend HTML5
    slideshow. See sticky thread at top of customization forum.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited July 27, 2013
    Allen wrote: »
    You are using the old no longer supported Flash slideshow, I'd suggest switching the the jfriend HTML5
    slideshow. See sticky thread at top of customization forum.

    This 'no long supported flash slideshow' started when? I was on my site just the other day and it worked fine. No emails letting smug customers know this was going to happen? I'm not one to hop onto dgrin daily or read all the threads to see if there are any updates. Is this something smug customers will have to do in the future?
    Mary
    www.Dogdotsphotography.com
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited July 27, 2013
    Oh my ... I looked at jfriends posting. 180+ pages. Is there a final code you can give me to add so my site works?
    Mary
    www.Dogdotsphotography.com
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 27, 2013
    Dogdots wrote: »
    Oh my ... I looked at jfriends posting. 180+ pages. Is there a final code you can give me to add so my site works?

    My thoughts exactly. It was working yesterday, then all of a sudden...bam, password required right in the middle of the slide show.

    I have a feeling it has something to do with all the "awesome" changes that are headed our way.

    I have no desire, nor the ability to do jfriends hack, and if everything is going to change in a few days I certainly don't want to waist a bunch of time trying to figure it out.

    Smug shouldn't stop supporting something, especially after we've gone through the trouble of adding it to our sites....our paid sites.

    I'm awaiting a fix, an easy fix....please.

    I'm still very nervous about the up coming changes too.
    Always lurking, sometimes participating. :D
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 27, 2013
    Jeffro wrote: »
    I had that same issue, I'm glad to see it's gone....but this one:

    i-bgK2Cvx-XL.jpg

    Is still there. Why is there a password request on my slide show? It's there if I'm logged out or logged in.

    Bump for help!
    Always lurking, sometimes participating. :D
  • JL PhotoJL Photo Registered Users Posts: 60 Big grins
    edited July 27, 2013
    sorry to hear your site is not working.

    I have no experience with web design or coding. and my brain is not wired for that sort of thing. I did however manage to install the Jfriend slide show without much trouble.

    Read the directions, the first few paged dealing with installation are all you need to be concerned with.

    Copy and paste the code in the correct box, paying very careful attention to copying the entire segment of code to the last coma ect.

    paste it in the correct box.

    If I can do it you can to.

    The Smugheros are all very busy this week with the roll out of the new release and are not as available as usual, but are very helpful. Do your best to get started and then post any questions to the Jfriend thread.
    www.jdleech.com Houston, TX
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 27, 2013
    JL Photo wrote: »
    sorry to hear your site is not working.

    I have no experience with web design or coding. and my brain is not wired for that sort of thing. I did however manage to install the Jfriend slide show without much trouble.

    Read the directions, the first few paged dealing with installation are all you need to be concerned with.

    Copy and paste the code in the correct box, paying very careful attention to copying the entire segment of code to the last coma ect.

    paste it in the correct box.

    If I can do it you can to.

    The Smugheros are all very busy this week with the roll out of the new release and are not as available as usual, but are very helpful. Do your best to get started and then post any questions to the Jfriend thread.

    I get lost 2 minutes in. headscratch.gif

    rolleyes1.gif
    Always lurking, sometimes participating. :D
  • DJTDJT Registered Users Posts: 353 Major grins
    edited July 27, 2013
    I used the "share" - "show off" slideshow on my homepage to fix my problem... but instead I now have a working slide show and a broken slideshow that I thought I deleted........ nice....... lol
    http://www.dajatuphoto.com/
    David

    Photos | Blog | Youtube
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 28, 2013
    Jeffro wrote: »
    I had that same issue, I'm glad to see it's gone....but this one:

    i-bgK2Cvx-XL.jpg

    Is still there. Why is there a password request on my slide show? It's there if I'm logged out or logged in.

    So nothing? I see lots of other threads about the slide show log in message....really don't want to read them all.

    What's the easy fix......flicker? rolleyes1.gif
    Always lurking, sometimes participating. :D
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 28, 2013
    Jeffro wrote: »
    So nothing? I see lots of other threads about the slide show log in message....really don't want to read them all.

    What's the easy fix......flicker? <img src="https://us.v-cdn.net/6029383/emoji/rolleyes1.gif&quot; border="0" alt="" >
    So what site is this happening on?

    You need to add the AlbumKey in your biobox. 4852363_? Ref: http://help.smugmug.com/customer/portal/articles/84238 
    <html>
<div id="slideshowContainer">
<script>
var ssConfig = {
    AlbumID: '4852363',
    [COLOR=Red]AlbumKey: 'xxxxxxxx',[/COLOR]
    newWindow: 'false',
...
...
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 28, 2013
    Allen wrote: »
    So what site is this happening on?

    You need to add the AlbumKey in your biobox. 4852363_? Ref: http://help.smugmug.com/customer/portal/articles/84238 
    <html>
<div id="slideshowContainer">
<script>
var ssConfig = {
    AlbumID: '4852363',
    [COLOR=Red]AlbumKey: 'xxxxxxxx',[/COLOR]
    newWindow: 'false',
...
...

    add the just the red part, as you typed it, or does the xxxxxxx need to be changed to something?

    Edit: I have no idea what the "album key" is.....I'm so lost with this stuff. I read the link, but the album key in the link's script isn't what I need, so like I said, I'm lost.
    Always lurking, sometimes participating. :D
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 28, 2013
    Jeffro wrote: »
    add the just the red part, as you typed it, or does the xxxxxxx need to be changed to something?

    Edit: I have no idea what the "album key" is.....I'm so lost with this stuff. I read the link, but the album key in the link's script isn't what I need, so like I said, I'm lost.
    Example from one of your galleries. This is the browser url/address.
    Gallery number in yellow, gallery security key in red.

    http://www.leiningerphotos.com/Castle-Rock-State-Park/2013/Winter-Hike-1/27851707_dMDJBm#!i=2349495226&k=Lh6fJFD

    AlbumID: '27851707',
    AlbumKey: 'dMDJBm',

    Go to the slideshow source gallery and get the AlbumID and AlbumKey from it. Then edit
    the biobox script to the correct numbers.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited July 28, 2013
    Allen wrote: »
    Example from one of your galleries. This is the browser url/address.
    Gallery number in yellow, gallery security key in red.

    http://www.leiningerphotos.com/Castle-Rock-State-Park/2013/Winter-Hike-1/27851707_dMDJBm#!i=2349495226&k=Lh6fJFD

    AlbumID: '27851707',
    AlbumKey: 'dMDJBm',

    Go to the slideshow source gallery and get the AlbumID and AlbumKey from it. Then edit
    the biobox script the the correct numbers.

    You are my hero!!! clap.gifwings.gif :ivar clap.gifwings.gifbowdown.gifthumb.gifiloveyou.gif

    I guessed the letter/numbers after the = sign, I was getting there.
    Always lurking, sometimes participating. :D
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