New design - Gallery description not showing up

kygardenkygarden Registered Users Posts: 1,060 Major grins
edited August 5, 2013 in SmugMug Support
I have text with a little basic HTML in some of my gallery descriptions and I can see this just fine when I'm logged in and looking at my new site design (the new SmugMug design using one of the templates)....but when I'm not logged in (like someone in public), I can't see the gallery description.

Any idea why?

For example, this one...I don't see the description when not logged in:
http://www.openbloom.com/CAMERAGEAR/Fuji-X100S-Gallery
https://www.thephotographyhobbyist.com/

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited July 30, 2013
    kygarden wrote: »
    I have text with a little basic HTML in some of my gallery descriptions and I can see this just fine when I'm logged in and looking at my new site design (the new SmugMug design using one of the templates)....but when I'm not logged in (like someone in public), I can't see the gallery description.

    Any idea why?

    For example, this one...I don't see the description when not logged in:
    http://www.openbloom.com/CAMERAGEAR/Fuji-X100S-Gallery
    Noticed your thumbnail page arrows at the bottom are messed up.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • kygardenkygarden Registered Users Posts: 1,060 Major grins
    edited July 30, 2013
    The gallery description is still what I need working. Everything else works fine for me so far. But still no gallery descriptions showing up when not logged in.
    https://www.thephotographyhobbyist.com/
  • kygardenkygarden Registered Users Posts: 1,060 Major grins
    edited July 30, 2013
    For example....

    Logged in (description works):

    i-mRqJNtz-X2.jpg

    Not logged in (description not appearing):

    i-v5cQkRS-X2.jpg
    https://www.thephotographyhobbyist.com/
  • ethompsonethompson Registered Users Posts: 7 Beginner grinner
    edited July 30, 2013
    I came to report exactly the same problem.

    I need this working ASAP if possible, otherwise I need a workaround .. the description is where I communicate to the people viewing the site key information.. let me know if this fix is coming.

    thanks!
    Eric
  • afxafx Registered Users Posts: 102 Major grins
    edited July 31, 2013
    Same problem here...

    cheers
    afx
    Images / SmugMug Arca plates compatibility cross reference table sRGB considered harmful for editing
  • ethompsonethompson Registered Users Posts: 7 Beginner grinner
    edited August 1, 2013
    Support replied yesterday:

    Thanks for contacting SmugMug. This is happening due to a bug, and we've already got this filed and are working on a fix. Our apologies for the trouble! We'll work on getting this fixed as soon as possible.
  • DonlivixDonlivix Registered Users Posts: 37 Big grins
    edited August 1, 2013
    Same here. I cannot see any of my descriptions... :(
  • ethompsonethompson Registered Users Posts: 7 Beginner grinner
    edited August 5, 2013
    Looks like this is fixed! I'm seeing it on my site again. Nice turnaround time smugmug!
  • Darter02Darter02 Registered Users Posts: 947 Major grins
    edited August 5, 2013
    ethompson wrote: »
    Looks like this is fixed! I'm seeing it on my site again. Nice turnaround time smugmug!

    Cool beans.
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