Gallery Descriptions not showing up on new design

Jesse SJesse S Registered Users Posts: 13 Big grins
edited August 2, 2013 in SmugMug Support
I just switched to new Smugmug. When I'm logged in, I can see gallery descriptions, but when I look at a gallery logged out I can't see the description. This seems to be happening regardless of gallery type and it's doing it in all my browsers.

For example, this gallery should have a description: http://jstanley.smugmug.com/Travel/Belize/ATM-2011

Comments

  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited July 31, 2013
    Jesse,

    Could you please contact our support heroes about this? You can contact us by using this online form:

    http://help.smugmug.com/customer/portal/emails/new
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • afxafx Registered Users Posts: 102 Major grins
    edited July 31, 2013
    tomnovy wrote: »
    Could you please contact our support heroes about this? [/url]
    How many mails about this do you want?
    That issue is now the subject of several threads.

    cheers
    afx
    Images / SmugMug Arca plates compatibility cross reference table sRGB considered harmful for editing
  • AdamNPAdamNP Registered Users Posts: 178 Major grins
    edited July 31, 2013
    Just adding my voice to this. Gallery descriptions do not appear unless you are logged in. As others have said, these descriptions contain important info that MUST be able to be seen by visitors. I hope this is fixed very quickly.

    Other than that, I am blown AWAY by the new design. I love it. I made my site look about 100x better than the old one with maybe 20 minutes of work. The new interface makes it almost TOO easy, lol.
  • WinsomeWorksWinsomeWorks Registered Users Posts: 1,935 Major grins
    edited July 31, 2013
    AdamNP wrote: »
    Just adding my voice to this. Gallery descriptions do not appear unless you are logged in. As others have said, these descriptions contain important info that MUST be able to be seen by visitors. I hope this is fixed very quickly.

    Other than that, I am blown AWAY by the new design. I love it. I made my site look about 100x better than the old one with maybe 20 minutes of work. The new interface makes it almost TOO easy, lol.
    I'm just a bit flabbergasted that this stuff all went live with this many crazy-basic bugs. Surely people who had access early to test this stuff had this kind of thing happening to them as well? Or didn't they have real BETA versions? I don't know.... it just doesn't make sense to me that so many people have had to post here with so many questions related to things that just aren't working right. Premature releases just drive everyone mad, so why do they do it? It looks like I'm going to be waiting for awhile for LOTS of dust to settle before even trying it. It's a bummer.
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • AdamNPAdamNP Registered Users Posts: 178 Major grins
    edited July 31, 2013
    It does seem like it would have been obvious to anyone testing that the descriptions were missing, but whatever :) It should be a very simple thing to fix, it's probably one code error somewhere.
  • JIRphotoJIRphoto Registered Users Posts: 27 Big grins
    edited July 31, 2013
    Same issue in my galleries. Seems many users have this problem, several threads:
    http://www.dgrin.com/showthread.php?t=236812
    http://www.dgrin.com/showthread.php?t=236757
    website: http://ringstadfoto.no/
    smugmug galleries: http://galleries.ringstadfoto.no/
  • jasonscottphotojasonscottphoto Registered Users Posts: 711 Major grins
    edited July 31, 2013
    Mine too!
    Posts by Allyson, the wife/assistant...

    Jason Scott Photography | Blog | FB | Twitter | Google+ | Tumblr | Instagram | YouTube
  • aaronpriestaaronpriest Registered Users Posts: 58 Big grins
    edited July 31, 2013
    Yes, we need descriptions! Not only in the gallery itself when not logged in, but also in the hierarchy above with thumbnails where only titles now show. Or at least the option of displaying titles and descriptions there.
  • chaseltonchaselton Registered Users Posts: 130 Major grins
    edited July 31, 2013
    It does look like there is a .sm-gallery-description {display: none; } overriding on the notLoggedIn page...
    indefinite objects
    anything can be amazing
  • aaronpriestaaronpriest Registered Users Posts: 58 Big grins
    edited July 31, 2013
    chaselton wrote: »
    It does look like there is a .sm-gallery-description {display: none; } overriding on the notLoggedIn page...

    If I did have that set before, where would I find it now?
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited July 31, 2013
    Question: Did you people with the problem have HTML in the gallery descriptions before migrating over?
    Zac Williams
    Support Hero
  • AdamNPAdamNP Registered Users Posts: 178 Major grins
    edited July 31, 2013
    zacHer0 wrote: »
    Question: Did you people with the problem have HTML in the gallery descriptions before migrating over?

    I did, yes. I actually had a link AND an Adsense Java unit. The Adsense just disappeared upon migration, and the link remained and is functional.
  • denisegoldbergdenisegoldberg Administrators Posts: 14,396 moderator
    edited July 31, 2013
    zacHer0 wrote: »
    Question: Did you people with the problem have HTML in the gallery descriptions before migrating over?
    Hey Zac -
    I have some gallery descriptions with HTML in them and some without.

    These galleries does not have HTML in the description - it shows a description when I am logged in but not when I am logged out:
    http://www.denisegoldberg.com/Coastal-glimpses/mid-coast-Maine-2013/
    http://www.denisegoldberg.com/Fragments/Top-13-images-2012

    This is an old gallery where the description shows both logged in and logged out:
    http://www.denisegoldberg.com/Travel-stories/Wandering-assisted-by-2-feet

    This gallery has HTML in the description. The description shows when logged in but the <a href= does not work. When I'm not logged in the description is missing:
    http://www.denisegoldberg.com/Travel/Acadia-201305/Acadia-and-May-2013

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited July 31, 2013
    Thanks Adam and Denise. Well there goes my theory. Was thinking that it had something to do with descriptions that had HTML in them before the move. Stumped, so I will let our QA department look into it.
    Zac Williams
    Support Hero
  • aaronpriestaaronpriest Registered Users Posts: 58 Big grins
    edited July 31, 2013
    Zac, a related topic: there are no gallery views that appear to have descriptions in them either now. Since all my folder titles were dates (so they would sort correctly before), my descriptions have names and details instead of titles. Old Smugmug view showed both title and description in gallery overviews before opening one.
  • JIRphotoJIRphoto Registered Users Posts: 27 Big grins
    edited August 1, 2013
    zacHer0 wrote: »
    Thanks Adam and Denise. Well there goes my theory. Was thinking that it had something to do with descriptions that had HTML in them before the move. Stumped, so I will let our QA department look into it.
    I can confirm that HTML does not seem to make a difference. I just checked and it is affecting gallery descriptions without HTML also in my case.
    website: http://ringstadfoto.no/
    smugmug galleries: http://galleries.ringstadfoto.no/
  • thephotologgerthephotologger Registered Users Posts: 21 Big grins
    edited August 1, 2013
    I have the same problem, which was not visible before I 'unveiled' the new site: extremely annoying. Looking forward to a prompt solution which does not involve copying damn code.
  • daniloheggdanilohegg Registered Users Posts: 14 Big grins
    edited August 1, 2013
    My gallery descriptions don't show when I'm logged out - same as everyone else!
    www.danilohegg.smugmug.com
  • ShemmersShemmers Registered Users Posts: 14 Big grins
    edited August 1, 2013
    danilohegg wrote: »
    My gallery descriptions don't show when I'm logged out - same as everyone else!

    As I mentioned in another post, I have a different problem. If I use 'recent galleries' in the Galleries block, I see descriptions both logged on and off. If I use other methods such as 'choose a folder', then there is no description for either logged on or off.
  • QBiCQBiC Registered Users Posts: 39 Big grins
    edited August 1, 2013
    Same here. Logged out = no gallery description on gallery page.
  • GaryBakkerGaryBakker Registered Users Posts: 266 Major grins
    edited August 1, 2013
    I hate to pile on, but I too have had all my gallery descriptions disappear after unveiling this morning.
    Gary
    SmugMug site => The Bakker Chautauqua
    "The difference between stupidity and genius is that genius has its limits." (Einstein)
  • HamsterHueyHamsterHuey Registered Users Posts: 73 Big grins
    edited August 1, 2013
    aaronpriest wrote: »
    Zac, a related topic: there are no gallery views that appear to have descriptions in them either now. Since all my folder titles were dates (so they would sort correctly before), my descriptions have names and details instead of titles. Old Smugmug view showed both title and description in gallery overviews before opening one.
    Yes, I would like a response to this too. It seems really weird that not a single option allows you to have Gallery descriptions alongside the Gallery thumbnails when viewing a Category/Folder view. Seems like a massive oversight as many users rely on the description text to help guide visitors to relevant galleries of interest.
    Unhappy SmugMug beta tester - http://smandal.smugmug.com
  • guyguy Registered Users Posts: 191 Major grins
    edited August 1, 2013
    Same here :^( Virtually all my galleries have descriptions, many with html links in. All worked well when I was logged in so I Unveiled last night. Hope they come back soon, my site is pretty hopeless without them.
    guy.smugmug.com
  • guyguy Registered Users Posts: 191 Major grins
    edited August 1, 2013
    So could someone at Smugmug please give us an update on this, when will be getting our gallery descriptions back? I feel that my site is pretty useless without them it's just a bunch of photos.

    It's a bit annoying because I never would have unveiled if I had known about this problem but there was no way to check first as we could not see how our new site would look if we were not logged in before unveiling.

    I'm sure there are people still unveiling their new sites today thinking everything is OK, they wont even notice this problem until someone reports it to them if they are always logged in.

    I know bugs happen but please give us an update on a fix or if you are even working on one.

    Thanks.
    guy.smugmug.com
  • Jesse SJesse S Registered Users Posts: 13 Big grins
    edited August 1, 2013
    Here's the reply I got from support about missing gallery descriptions:

    "Hi Jesse,

    Thanks for contacting SmugMug. I'm sorry about that! Our team is aware of the issue and is working on getting it fixed. We apologize for the inconvenience!

    Please let us know if you have any further questions."

    So that's something...I guess.
  • guyguy Registered Users Posts: 191 Major grins
    edited August 2, 2013
    Looks like this has been fixed, I can now see my comments when not logged in :^)..
    guy.smugmug.com
  • GaryBakkerGaryBakker Registered Users Posts: 266 Major grins
    edited August 2, 2013
    guy wrote: »
    Looks like this has been fixed, I can now see my comments when not logged in :^)..
    Excellent! I can see mine too. Yay!
    SmugMug site => The Bakker Chautauqua
    "The difference between stupidity and genius is that genius has its limits." (Einstein)
  • JIRphotoJIRphoto Registered Users Posts: 27 Big grins
    edited August 2, 2013
    Yep, they fixed it thumb.gif
    website: http://ringstadfoto.no/
    smugmug galleries: http://galleries.ringstadfoto.no/
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