Same thing happened to me. 1st response from sm was to blame me. The 2nd response was much better. They seem to be acknowledging the problem now. And a BIG problem it is!
What?? So it even happened to people who did NOT even "migrate" at all?
The funny thing was, after I'd made my last post here, I was starting to wonder if this had only happened to people who had the multi-hour-long migrations (versus those were were more successful in only a few minutes).
Well gee, I guess after reading these other posts today, you didn't even have to do anything at all!
My migration took 6 hours. I wonder whose migration time was the longest so far among all the customers who tried it. I think I read on that SmugMug news Blog that someone was still waiting after.... 12 hours!
What?? So it even happened to people who did NOT even "migrate" at all?
As far as I know, this isn't true. I haven't migrated yet and my site is unchanged. What appears to be true is that some unexpected things happened to people who migrated without unveiling, to use the SM jargon.
As far as I know, this isn't true. I haven't migrated yet and my site is unchanged. What appears to be true is that some unexpected things happened to people who migrated without unveiling, to use the SM jargon.
Richard, I'm not so sure about that. From a couple of other threads there were at least 2 users who never even migrated and still had this issue affect them.
Same thing happened to me. 1st response from sm was to blame me. The 2nd response was much better. They seem to be acknowledging the problem now. And a BIG problem it is!
Sorry you got the initial "blame" response. Glad you didn't the second time. It shows how well it works for more people to say something. Not all these people would have deliberately mucked up their sites --- and exactly the same way.
As far as I know, this isn't true. I haven't migrated yet and my site is unchanged. What appears to be true is that some unexpected things happened to people who migrated without unveiling, to use the SM jargon.
Richard, it is true. I did NOT migrate and my sub-categories and breadcrumb were messed up and people couldn't see the public galleries in them.:cry
I just check now and looks like the problem's been corrected.
Cuong
"She Was a Little Taste of Heaven – And a One-Way Ticket to Hell!" - Max Phillips
I migrated to preview the new features but have decided that I prefer legacy smugmug. I have never gone live with the new Smugmug and made no edits to gallery/folder structure in the Sandbox.
Yet, much to my surprise, I found that one of my Subcategory names has automatically changed.
It seems that the entire navigation structure has been changed even though the Sandbox was supposed to leave my legacy site untouched. I am deeply disappointed by this.
Firstly, it is really annoying that my "Family" Category no longer shows in the URL when it used to in the past. Instead the URL has now changed to "Other". What apparently has happened is my "Events" category has also been remapped to "other" and since it had a "2012" subcategory, they have been renamed to avoid a clash.
This is just absolutely unacceptable. It defeats the entire purpose of a "Sandbox" when previewing the new Smugmug and has completely destroyed the layout of all my galleries and categories/sub categories. Not to mention that the breadcrumbs for navigation is also completely useless. People click on "Family", yet when they enter into the Family Subcategory, the breadcrumb for the parent is "Other" instead of "Family". WTF Smugmug? How did this pass QA and how can you claim that this is a Sandbox mode when simply previewing the new Smugmug completely ruins my existing Legacy Smugmug site?
Not to mention that I am also getting "No Gallery Found" errors when logged out and viewing my legacy smugmug site.
I am about ready to throw in the towel and cancel my account. I am incredibly frustrated that what was promised to be a sandbox mode is really not one and it has ruined my perfectly functional smugmug site. Is there any way to revert my site URLs and organization back to the way it was?
I sincerely apologize for this issue. Tonight, we pushed a fix. Please check your subcategories to make sure all is well and let me know as soon as possible if something isn't right.
Thank you, and I sincerely appreciate your patience.
Michael, all of my subcategory names are back to normal and the galleries in my 'family' category are now visible to the public like they were before. One problem still exists, the 'Family' category no longer shows up on the home page of my legacy site when not logged in. It can be reached as a direct link when not logged in but does not show up on the home page with the rest of my public categories.
I sincerely apologize for this issue. Tonight, we pushed a fix. Please check your subcategories to make sure all is well and let me know as soon as possible if something isn't right.
Thank you, and I sincerely appreciate your patience.
Michael
Hello,
Most of my sub categories are back. (all but 2)
In events....I have approximately 10 sub category so 8 are ok.
For the 2 not working I tried to create the sub category again but it still will not link up.
I sent in a ticket to the help desk to ask them to please advise.
I did not go into preview at all. Just did not have the time to experiment just yet.
Waiting to hear if there is anything further for me to try.
Comments
I'm glad I'm not the only one.
My affected galleries:
http://www.liflanderphotography.com/Weddings
Sent from my DROID RAZR using Tapatalk 2
LiflanderPhotography.com
qft.
The funny thing was, after I'd made my last post here, I was starting to wonder if this had only happened to people who had the multi-hour-long migrations (versus those were were more successful in only a few minutes).
Well gee, I guess after reading these other posts today, you didn't even have to do anything at all!
My migration took 6 hours. I wonder whose migration time was the longest so far among all the customers who tried it. I think I read on that SmugMug news Blog that someone was still waiting after.... 12 hours!
Overall, Wow, just... wow.
Film/TV Stills Photography
"When your work speaks for itself, don't interrupt." ~ Henry J. Kaiser
As far as I know, this isn't true. I haven't migrated yet and my site is unchanged. What appears to be true is that some unexpected things happened to people who migrated without unveiling, to use the SM jargon.
Sorry you got the initial "blame" response. Glad you didn't the second time. It shows how well it works for more people to say something. Not all these people would have deliberately mucked up their sites --- and exactly the same way.
Yep, yours got nailed for sure. :-/
My Animals and People galleries got hit:
http://www.pmbimages.com/Animals
http://www.pmbimages.com/People
Yet my Nature and Still-Life galleries were fine.
@HamsterHuey: I just noticed your signature. Too right. :-(
Film/TV Stills Photography
"When your work speaks for itself, don't interrupt." ~ Henry J. Kaiser
I just check now and looks like the problem's been corrected.
Cuong
I can confirm. Thanks for the quick fix guys. Much appreciated.
Yes, I noticed that now too! Thank goodness. I even logged in, viewed the legacy site in there, logged back out, and still fine now logged out!
I'd be afraid to even peek at or experiment with the new design now though, so I ain't touchin' that,
Film/TV Stills Photography
"When your work speaks for itself, don't interrupt." ~ Henry J. Kaiser
I sincerely apologize for this issue. Tonight, we pushed a fix. Please check your subcategories to make sure all is well and let me know as soon as possible if something isn't right.
Thank you, and I sincerely appreciate your patience.
Michael
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Edit: No problems now, I cleared my cache and the 'Family' category is now visible.
Hope it stays that way.
This situation makes me wonder how thoroughly sm tested the new system. How did this issue not show up in testing?
Sent from my DROID RAZR using Tapatalk 2
LiflanderPhotography.com
Hello,
Most of my sub categories are back. (all but 2)
In events....I have approximately 10 sub category so 8 are ok.
For the 2 not working I tried to create the sub category again but it still will not link up.
I sent in a ticket to the help desk to ask them to please advise.
I did not go into preview at all. Just did not have the time to experiment just yet.
Waiting to hear if there is anything further for me to try.
Thank You
Looks to be a custom domain issue, not a SM issue. What's your SM nickname?
http://ghostdancephotography.com/?hg=0&nr=0
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A Hero already replied to you in another thread about it. As well as other users.
Your issue has nothing to do with Smugmug. You just didn't renew your hosting/domain name with GoDaddy.
Now it's up for sale so you better act fast.
http://www.canvas-of-light.com
http://canvas-of-light.smugmug.com/