Can we have 1 thread of known unveiling issues?
Cygnus Studios
Registered Users Posts: 2,294 Major grins
So many posts are being created about the unveiling that it is entirely too hard to keep up with. A list of experienced issues would benefit those who have not unveiled yet, and maybe get someone at SM to fix the issues before others have to experience them.
My issues when unveiling.
1. Every gallery password was lost, both public and private galleries. (160+)
2. Every old journal page was lost.
3. All html/java embedded items were lost. (calendar, contact, etc.)
I expected the html/java to be lost, and sort of thought the old journal might be, but the passwords really took me by surprise.
My issues when unveiling.
1. Every gallery password was lost, both public and private galleries. (160+)
2. Every old journal page was lost.
3. All html/java embedded items were lost. (calendar, contact, etc.)
I expected the html/java to be lost, and sort of thought the old journal might be, but the passwords really took me by surprise.
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I second that... that thread should be sticky so it stays on top.
... plus disappearing Gallery descriptions when logged out.
Mike
www.thephotologue.org
To address your issues:
1. Every gallery password was lost, both public and private galleries. (160+)
You cannot see the passwords of your galleries anymore, but the passwords are indeed still there when your customers attempt to access the gallery. You can reset the password in the gallery settings if need be.
2. Every old journal page was lost.
Can you describe this in more details? Were your Journal pages made with custom code? If so, yes, no custom code is transferred from from SmugMug Legacy to the New SmugMug.
3. All html/java embedded items were lost. (calendar, contact, etc.)
Yes, as referenced above, no code is carried over.
Thanks!!!
Michael
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Here is one from me - the number/amount of galleries on a page seems to have a limit. This makes hard to show galleries in chronological order.
Kim Ashcraft Photography
I know but there isn't a single source to find what happened or any potential fix before you migrate.
Once I migrated, I checked the new site via a different computer (not just a new window) while not logged in. Every single public gallery on my client page was unlocked. It was this way in both Firefox and IE.
After I reset those passwords I went to check on the unlisted galleries. I randomly chose links to these galleries while signed in and opened them in new windows (firefox to IE) and not a single one asked for a password.
It seems that with every issue reported, someone at SM likes to put the blame back on the person who reports the issue, although you have done it nicely and I appreciate it.
I did a lot of customizing over the years on the old site, so checking how things work and look on different windows and computers have become standard procedure when making edits.
Even when signed in it's pretty obvious to spot the little lock on password protected galleries. If it were 1 or 2 galleries I could believe it was something I did, but 160 galleries wasn't something that I could not have done in seconds during the transfer.
All the old journal pages had some code, even small strings to center text or that sort of thing. I figured that I would lose the code, but the whole page not showing up was a bit much. Not the biggest deal in the world, but people should know it happens and copy their text in a word file so they can copy and paste once they unveil.
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First of all not 'All' legacy customers are having your level of problems/frustrations including myself. In my case all my passwords are on my galleries are still working fine. So the next question is what is so special or different about the way you do things? I suggest focusing on that, figuring out your problems, vs. the blame game. It will help resolving the issues faster whether it be the way you are doing things or a bug or a combination of both.
Keep in mind SM has millions of customers. And many simply don't get how the new product works yet, including myself initially. I had to ask questions on specific areas in the customization forum and then it became obvious. So sometimes it is the way customer is doing something wrongly in the new paradigm. SM works differently now, bottom line. Figuring out how that works can help solve many problems.
Secondly, there are known issues which they are aware and acknowledging. So they are not always blaming the customer as you state. I created a bug report and got a response back that they are aware of it and working on it. You can see it here: http://www.dgrin.com/showthread.php?p=1886491#post1886491
With a release of this magnitude there will bugs which crop up as well as confusion on the part of many old users. That's a given which I'm sure SM anticipated. Just try not to freak out so much and work with them to get your issues resolved sooner . If you provide better details regarding specifics other SM customers may be able to help as well like they did in my case. For example are 'all' your gallery passwords not working? Try to troubleshoot the problem yourself a bit more to help narrow down a potential bug. Can you create a new gallery and it work? What if you turn off password protection on one gallery? Can you now see it? What if you unhide it? etc... Being a little more proactive can help your cause as SM can't stop everything and fix everyone's site for them. Though I'm sure they would love to try.
I had quite a lot of custom code and some pages were 100% custom. While looking at these pages post migration I noticed there was still a lot of code carried over in the description area. In fact for two pages the entire HTML was still there including references to images and layout (CSS). But with the new tools I was able to recreate these pages in a matter of minutes rather than hours once I figured out the tools.
My Smugmug Gallery
I totally agree. There are plenty of issues that others have had that I did not experience. However, if there were a list of experienced problems, it might be of help to others. It was simply a suggestion. Problems are being reported in several different areas of the forum currently and coming in so fast it is hard to keep up.
I'm not sure where you've been during the last few days.
During this release there were bugs that caused many legacy sites to begin messing up without the site owner doing anything. Those same site owners came onto the forum to share this news and were told that they did something.
"Our team has not found any indication that we moved your site content around automatically. Perhaps you moved some galleries in New SmugMug, and didn't realize it would affect your Legacy structure, too."
Now maybe that doesn't sound like SM blaming the user to you, but to everyone else it does.
In some of those same threads, SM now says that they have found the bug and are working to fix it.
The ONLY reason that I made the switch is because my legacy site began doing things that it wasn't supposed to be doing. While I was in preview mode, my legacy site was also being changed. So the choice to switch was made for me.
If your transition was nice and smooth, congratulations, but for a lot of us it wasn't. There seem to be a lot more threads with problems than smooth transitions.
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Steve, I haven't read all the threads on this forum the past few days. Though a number appear to be more of the rant variety vs. looking for real solutions. Instead I've been migrating my site and resolving issues with the migration as they've come up. After that initial work things have gone smoothly. But I had to submit a bug report and ask more detailed questions first.
My main point is not everything will be done for you by SM. Some things you will better work out on your own. Sure, if its a known bug SM will fix it. But if there is something not working and you don't know why you might be able to contribute to the solution better by experimenting more helping to isolate the problem. I work in the industry, not for SM. So I'm not just making this stuff up. If you want a resolution sooner provide more feedback and details about your paritcular use case. Include the steps to recreate it so that the SM team can first repilcate it, confirm it's a bug, then go about fixing it. In some cases there will also be a work around in the mean time, like unhiding a gallery for example.
My Smugmug Gallery