Clients unable to add images to cart in password protected galleries

brianplaferte

After switching to the new SmugMug, clients are no longer able to add images to their card in galleries that are password protected (they also happen to be unlisted) -- the message 'Wrong Permissions' is presented. Clients with unlisted galleries with no password can add images to the card without a problem.

I've tested this myself and have found the same problem. Closed the browser and restarted with no change in behavior.

Is anyone else experiencing this? I'd had to have to remove passwords from all my client galleries.

JohnMalkovich

Yes, I'm experiencing the same problem. That's actually the reason i registered with this forum since my most recent emails to smugmug support have gone unanswered.

I just tested and yes, my cart functionality returns if I disable the password. This is obviously not acceptable.

jasonscottphoto

I just tried on a password protected (not private, not unlisted) gallery and it worked fine. (I was logged out)

JohnMalkovich

Thanks Jason. I tried that too and it worked. For the cart to work, galleries can either be unlisted or password protected, but not both.

GVis

Does anyone know if smugmug is working on a fix for this?

Cygnus Studios

GVis wrote: »

Does anyone know if smugmug is working on a fix for this?

I sure hope so. I have so many hidden galleries that are password protected but still get used by clients.

If you try to buy "this photo" the error message pops up.

If you try to buy "Photos from this gallery" it works.

mbonocore

I apologize for the delay, but we are aware of this and working on a fix. I will keep you posted!

I apologize for any inconvenience this may be causing.

Michael