Proofs Missing
mapleleaver
Registered Users Posts: 109 Major grins
I've sent a couple of help requests in to smugmug but am still waiting for someone to actually help me. I'm so frustrated and at the point of tears when I think about it.
My proofs are missing. In both answers that I've gotten from the "help" people, they haven't given me an answer but have told me that my proofs are there. They are NOT there and I have 17 galleries that are empty.
What happened is that I moved my old galleries to a new folder called "archives". When I did that, the current ones that I was leaving in the folder disappeared and I cannot find them. I've done search. The files are missing. In both the Legacy site and the new site. The 17 galleries are empty.
Here is a screen shot of what the page looks like in New Smugmug.
I did not click on launch new smugmug but my files are gone. My homepage slideshow was also gone, but I reloaded it. My About Me is gone still and my Portrait Information page.
At this point, I have given up on getting any help on this and will be uploading the pictures in the 17 galleries once again. A total of about 1500 pictures. I can't wait as having them online is also my backup.
If someone there can help it would be most appreciated.
I have always been a fan of the customer service at Smugmug. This is horrible customer service. People are not reading what I've written in my requests and are passing my concerns off as I just don't know what I'm doing.
That's how I feel.
Christina
My proofs are missing. In both answers that I've gotten from the "help" people, they haven't given me an answer but have told me that my proofs are there. They are NOT there and I have 17 galleries that are empty.
What happened is that I moved my old galleries to a new folder called "archives". When I did that, the current ones that I was leaving in the folder disappeared and I cannot find them. I've done search. The files are missing. In both the Legacy site and the new site. The 17 galleries are empty.
Here is a screen shot of what the page looks like in New Smugmug.
I did not click on launch new smugmug but my files are gone. My homepage slideshow was also gone, but I reloaded it. My About Me is gone still and my Portrait Information page.
At this point, I have given up on getting any help on this and will be uploading the pictures in the 17 galleries once again. A total of about 1500 pictures. I can't wait as having them online is also my backup.
If someone there can help it would be most appreciated.
I have always been a fan of the customer service at Smugmug. This is horrible customer service. People are not reading what I've written in my requests and are passing my concerns off as I just don't know what I'm doing.
That's how I feel.
Christina
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