Adding Video caption makes video unplayable

gutowskiagutowskia Registered Users Posts: 14 Big grins
edited August 21, 2013 in Bug Reporting
In "new smug mug" when I upload video, I have no problems playing it back. If I add a video caption, I am no longer able to play the video, the 4 squares keep blinking like it's buffering but it never plays the video.

Thank You,
-Andy

Comments

  • gutowskiagutowskia Registered Users Posts: 14 Big grins
    edited August 3, 2013
    Followup, it appears that changing the thumbnail image for a video also makes it unplayable.

    Thanks,
    -Andy
  • gutowskiagutowskia Registered Users Posts: 14 Big grins
    edited August 3, 2013
    Here is a sample videos with modified thumbnail image that will no longer play...
    http://gutowskia.smugmug.com/2013/Videos/2013-01-05-Barnes-and-Noble

    Thanks for your help.
    -Andy
  • mcgilmcgil Registered Users Posts: 110 Major grins
    edited August 3, 2013
    Interesting, a few other folks have the same or similar problem :
    http://www.dgrin.com/showthread.php?t=237046

    I checked my videos though and they do not have caption or a custom thumbnail image (as far as I can tell)
  • gutowskiagutowskia Registered Users Posts: 14 Big grins
    edited August 9, 2013
    As of today, all my videos started playing. Something must have been updated server side. I tested adding a new video and changing the thumbnail image and adding captions and it worked fine. Thank You!
  • gutowskiagutowskia Registered Users Posts: 14 Big grins
    edited August 9, 2013
    Some more details. Adding caption or thumbnail images to newly uploaded videos appear to be working fine. I'am still seeing problems after adding captions or thumbnail images to videos that were migrated from "old" smug mug.
  • mcgilmcgil Registered Users Posts: 110 Major grins
    edited August 14, 2013
    Still having problem on my side, would love to hear back that someone is looking into this.
    thanks
  • robertmidvalerobertmidvale Registered Users Posts: 3 Beginner grinner
    edited August 21, 2013
    Having similar problems. Video's do not play
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