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Favicon not working

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    ColinMColinM Registered Users Posts: 14 Big grins
    edited August 8, 2013
    juanheredia wrote: »
    Yes, I did the same. I met all the specifications and nothing.
    So I wrote back and they did it for me.

    This is the reply:

    AUG 08, 2013 | 01:52AM PDT
    Hi Juan,

    We are having problems where users favicon settings are not applied.
    I set it for you. http://screencast.com/t/2Ysr1uXeN
    Please refresh your page and if you don't see it please try clearing your browser cache, then close your browser and restart it for the changes to take effect.

    http://www.wikihow.com/Clear-Your-Browser?-Cache
    http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

    Thanks,


    I got a similar reply; looks like it's a bug and you'll have to write SM Help in the meantime to have them set your favicon for you.
    ColinMPhotography.com
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    jdwljdwl Registered Users Posts: 172 Major grins
    edited August 9, 2013
    ColinM wrote: »
    I got a similar reply; looks like it's a bug and you'll have to write SM Help in the meantime to have them set your favicon for you.

    after contacting SM I am having my favicon...
    www.hjs-photography.com
    www.hansjuergenstrecker.com
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    David_S85David_S85 Administrators Posts: 13,199 moderator
    edited August 9, 2013
    jdwl wrote: »
    after contacting SM I am having my favicon...

    I see it, the grey lens? Works in Safari.
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
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    jdwljdwl Registered Users Posts: 172 Major grins
    edited August 9, 2013
    David_S85 wrote: »
    I see it, the grey lens? Works in Safari.

    yez - thx!
    www.hjs-photography.com
    www.hansjuergenstrecker.com
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    DigiScapesDigiScapes Registered Users Posts: 71 Big grins
    edited August 9, 2013
    jdwl wrote: »
    yez - thx!


    It doesn't seem to work in FF. The easiest fix would be for SM to allow us to upload .ico files. All browsers will recognize/accept it. That being said, prior to the migration to the new SM, I had zero issues with my favicon as a .png file, it also worked everywhere. There is a glitch that will hopefully be fixed soon
    Brian -
    Digi-Scapes | Facebook | Twitter | Pinterest
    Nikon D800 & D850 | Nikkor 70-200 f2.8 VR II | Nikkor 16-35 f/4 | Nikon TC-20E-III | Nikkor 70-300mm VR | Nikkor 50mm f1.8 | Nikon 24-120mm f/4G ED VR | Micro-Nikkor 105mm f/2.8G
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    jrporcarojrporcaro Registered Users Posts: 20 Big grins
    edited August 10, 2013
    I have not yet unveiled my site but the settings is not saving my selection of my 16x16 png file for the favicon.
    http://www.maplemountainsports.com
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    davidweaverdavidweaver Registered Users Posts: 681 Major grins
    edited August 11, 2013
    jrporcaro wrote: »
    I have not yet unveiled my site but the settings is not saving my selection of my 16x16 png file for the favicon.

    It is a known issue. If you mail support and give them a link to your image they will set it for you. (See previous posts in this thread) The sorcerers must be working on a fix because this doesn't seem a great use of support time. They get points for doing it for us!
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    MotoriderMotorider Registered Users Posts: 60 Big grins
    edited August 14, 2013
    Not urgent for me yet, just want to know when it's working.
    http://www.drawntowood.com
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    naturesgiftphotographynaturesgiftphotography Registered Users Posts: 3 Beginner grinner
    edited August 15, 2013
    Same issue. At least it's not just me. http://www.zachhessler.com
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    rkw624rkw624 Registered Users Posts: 260 Major grins
    edited August 15, 2013
    Followed those directions. Image will not save for me.
    Rich
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    radiohead1075radiohead1075 Registered Users Posts: 3 Beginner grinner
    edited August 18, 2013
    Having the same issue. Emailed smugmug, below was their reply:


    AUG 17, 2013 | 11:13AM PDT

    The Favicon feature is bugged at the moment. We are hoping it will be fixed this weekend. Would you mind emailing us next Monday or Tuesday for an update? I hope it will be fixed by then.
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    sherstonesherstone Registered Users, Retired Mod Posts: 2,356 Major grins
    edited August 18, 2013
    It might be already fixed for some? After reading this latest news, I just tried again to set my favicon with success! clap.gif:D

    *EDIT* - It shows in Chrome and Firefox but not in Explorer or Opera so... I will continue to experiment.
    Sean
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    DigiScapesDigiScapes Registered Users Posts: 71 Big grins
    edited August 18, 2013
    sherstone wrote: »
    It might be already fixed for some? After reading this latest news, I just tried again to set my favicon with success! clap.gif:D

    *EDIT* - It shows in Chrome and Firefox but not in Explorer or Opera so... I will continue to experiment.


    I've contacted support twice with no resolution. I'm using the same file I used before the switch and it doesn't save.

    It sounds like an easy fix so I'm curious as to why it's taking SM so long to resolve it
    Brian -
    Digi-Scapes | Facebook | Twitter | Pinterest
    Nikon D800 & D850 | Nikkor 70-200 f2.8 VR II | Nikkor 16-35 f/4 | Nikon TC-20E-III | Nikkor 70-300mm VR | Nikkor 50mm f1.8 | Nikon 24-120mm f/4G ED VR | Micro-Nikkor 105mm f/2.8G
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    MotoriderMotorider Registered Users Posts: 60 Big grins
    edited August 19, 2013
    Tried it again today & it's now working. Thanks SM!
    http://www.drawntowood.com
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    RKnechtRKnecht Registered Users Posts: 366 Major grins
    edited August 19, 2013
    Sweet. Favicon is back. Thanks.
    A few Nikon bodies and some fast Nikon glass

    www.richknechtphotography.com
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    jbenayasjbenayas Registered Users Posts: 18 Big grins
    edited August 19, 2013
    Favicon working. Thanks
    Website: http://www.jorgebenayas.com
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    TomRoperTomRoper Registered Users Posts: 48 Big grins
    edited August 19, 2013
    Awesome, it works! Thanks SM
    Tom

    http://www.thomasroper.com
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    [Deleted User][Deleted User] Pro Nerd, Amateur Photog CanadaPosts: 0 Big grins
    edited August 21, 2013
    The user and all related content has been deleted.
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    JodiCrandellPhotographyJodiCrandellPhotography Registered Users Posts: 27 Big grins
    edited August 23, 2013
    JodiCrandellPhotography wrote: »
    Meet all the specs, 16 x 16 png... still not working.

    Works now... Awesome! Thanks.
    http://jodicrandellphotography.smugmug.com
    www.jodicrandellphotography.com
    www.facebook.com/jodicphoto
    www.twitter.com/#!/JodiCPhoto
    http://jodicphoto.blogspot.com
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    PhotoDavid78PhotoDavid78 Registered Users Posts: 939 Major grins
    edited August 23, 2013
    ShutterSpy wrote: »
    It seems to work on Chrome, but no luck on IE at all.

    I don't understand why they won't allow us to upload an .ico file.

    This is the simplest solution and ensures cross-browser compatibility! headscratch.gif

    The Favicon has never worked on IE just Chrome and FF
    David Weiss | Canon 5D Mark III | FujiFilm XT-4 | iPhone
    My Website
    Facebook | Twitter | | VSCOgrid | Instagram |
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    [Deleted User][Deleted User] Pro Nerd, Amateur Photog CanadaPosts: 0 Big grins
    edited August 28, 2013
    The user and all related content has been deleted.
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    digitalpinsdigitalpins Registered Users Posts: 448 Major grins
    edited November 19, 2013
    I just tried this and Im on a mac and it works in Chrome, FireFox and Safari. I first tried uploading a .ico and smugmug was like no no no I then tried a .png file which worked just fine.
    www.lamontphotography.com
    Canon 60D
    Canon Rebel XTi (400)
    Canon 10-22mm, Canon 50mm f/1.8 II
    MacBook, MacPro
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