wrong order received

MarcHam

I hope this is posted in the correct area -

I had ordered a metallic print through my SmugMug account and received someone else's picture - I've been trying to get in touch with SmugMug to see how this can be fixed and to find where/ who has my print. This is time sensitive as the print I ordered is to be given as a present early next week. Any thoughts or helped is appreciated.

Thanks.

Marc

Andy

http://help.smugmug.com and email the heroes

MarcHam

Thanks Andy - I guess no phone support...I e-mailed but no response yet and time is critical to get this picture resent to me.

denisegoldberg

bump to top of forum for smugmug attention...

mbonocore

Heya Marc,

Did you get in touch with a Support Hero? I couldn't locate a ticket with the name Marc Ham.

Let me know. Thanks!