Did the Support Heroes fall off the earth?

populus

I realize that Smugmug Support Heroes are very busy responding to requests. However, I have never, in the years I have been a Smugmug Pro subscriber, had no response at all after a week. I requested support on August 1, reiterated it on August 4, and have had absolutely no response except for the initial automated response (so at least I know that my support request was received). I am stuck and unable to update my site until the problem is resolved.

Here is the original request:

I am transitioning populus.smugmug.com. It is going well except that I am unable to add any content to the All Folders page. There is no box for folders as there is in the Gallery page. As a result, when I open a Folder page, I get a blank page.

Notice in the attached screen shot that the upper figure (All Folders) shows no available content box, while the lower figure (All Galleries) shows a content box.

thenickdude

All Folders is fully customisable, so you won't see a locked gray "reserved content" box on there (the reserved content box shows you where you can't add things to the page, not where you can).

You should just be able to drag a Folders or Galleries box onto the page from the Navigation category.

populus

No, that would be true if there was an available content block, but the only content block that I can find on that page is already occupied by "breadcrumbs" I can delete Breadcrumbs and add Folders, or I can put Breadcrumbs next to Folders (which then crunches Folders down to a half screen), but I can't put Folders below Breadcrumbs because there is only one Content Box. Is there a way to add a Content Box?

populus

Oh, somehow I found it. The problem is that you can't see content boxes unless you drag something over them. There was a 1-pixel content box that I happened to find. Now I think it will work. Not quite there yet, some things are not showing up where they should, but I'm working on it.

Thanks, Lamah! (I still don't appreciate being ignored by Support Heroes for a week).

zacHer0

Hi! I do see your email on the 1st. We wrote up a response but it looks like something happened and for some reason it was never sent. Sorry about that . I'm not seeing any follow up emails on the 4th. Trust me, we are here and working long long hours. I'm sorry that your support request slipped through the cracks.

populus

Thanks, Zac. I think through trial and error, mostly error, I figured out the problem. You may close the ticket.

zacHer0

Will do.