e-mail notifications have stopped

Alans GrinAlans Grin Registered Users Posts: 346 Major grins
edited September 6, 2013 in Dgrin Forum Support
I am subscribed to instant messaging notifications on a number of very active threads which I have also frequently been visiting, but I have not received any e-mail notification on any of these threads for two days now. My behaviour has not changed but I think something in the system has.

I cannot find anything wrong in my account settings, or my e-mail client and I have checked the online web access to my e-mail to ensure Dgrin is not being flagged as Spam or some such.

I've done my best to investigate this so hope you could shed some light on it.

Many thanks for any help.

Alan.
«1

Comments

  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited August 11, 2013
    Same issue here.
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited August 11, 2013
    Any ideas on this?
  • ziggy53ziggy53 Super Moderators Posts: 24,127 moderator
    edited August 12, 2013
    Still getting notifications here. ne_nau.gif
    ziggy53
    Moderator of the Cameras and Accessories forums
  • Alans GrinAlans Grin Registered Users Posts: 346 Major grins
    edited August 12, 2013
    I confirm I am still not getting any notifications ... not even for the posts made in this thread which I started.
    Something is broken - possibly me ... but I think have checked what I can. I will have another look at my settings etc.

    Alan.
  • Alans GrinAlans Grin Registered Users Posts: 346 Major grins
    edited August 12, 2013
    I have just checked my settings again and they look OK.
    I would appreciate a test PM from someone (and note here - to avoid several tests) to see if that is broken too.

    Thanks
    Alan.
  • silvio000silvio000 Registered Users Posts: 170 Major grins
    edited August 12, 2013
    Hi Alan,

    i am also not getting notifications for a loong time now. PM sent.

    regards,
    Sílvio

    Sílvio Oliveirawww.silviooliveira.net

  • Alans GrinAlans Grin Registered Users Posts: 346 Major grins
    edited August 12, 2013
    silvio000 wrote: »
    Hi Alan,

    i am also not getting notifications for a loong time now. PM sent.

    regards,
    Sílvio

    Thanks for the PM ... and I confirm I did not receive a notification e-mail - although a dgrin message box did pop up as I was browsing the site at the time - I would still expect an e-mail as well.

    I'll PM you back to say thanks.
    Alan.
  • silvio000silvio000 Registered Users Posts: 170 Major grins
    edited August 12, 2013
    Hi Alan,

    confirmed. I got your PM. Got a pop-up message as i was on-site but no email.

    Sílvio

    Sílvio Oliveirawww.silviooliveira.net

  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 12, 2013
    If you are not receiving notifications, please take a moment to check that they're not ending up in your spam folder. If you use POP/IMAP to retrieve your mail, you will need to check on your local host as well as your email provider.

    We're looking into this on our side as well.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited August 12, 2013
    Nothing is going into spam folder.
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 12, 2013
    brandofamily wrote: »
    Nothing is going into spam folder.

    Thanks. I'm still looking into this.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 14, 2013
    same problem for me too, since 2 days now.
    http://www.sergeberrardvisuals.com/
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 14, 2013
    KB&HF Prod. wrote: »
    same problem for me too, since 2 days now.

    I thought I'd updated this thread. My apologies to you.

    We've found and resolved a problem with notifications. If you had a pending notification, you should have received it. There are probably some that have been lost and for that, I apologize.

    You can find those threads you're subscribed to (and would have received a notification for) by going to your control panel. To do that, click on the clipboard in the navigation bar (between "Welcome" and "Messages".).
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited August 15, 2013
    My last notification was on 7 August, US time.
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
    edited August 15, 2013
    I should have been notified when WW replied here... I was not.
  • Alans GrinAlans Grin Registered Users Posts: 346 Major grins
    edited August 15, 2013
    I was not either.
    Alan
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 15, 2013
    ian408 wrote: »
    I thought I'd updated this thread. My apologies to you.

    We've found and resolved a problem with notifications. If you had a pending notification, you should have received it. There are probably some that have been lost and for that, I apologize.

    You can find those threads you're subscribed to (and would have received a notification for) by going to your control panel. To do that, click on the clipboard in the navigation bar (between "Welcome" and "Messages".).

    Thanks for your help Ian, but it still does not work for me, including my own new thread of yesterday.
    I don't receive any notification since about 3 days.
    If somebody can help, thanks in advance,
    Serge
    http://www.sergeberrardvisuals.com/
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 15, 2013
    KB&HF Prod. wrote: »
    Thanks for your help Ian, but it still does not work for me, including my own new thread of yesterday.
    I don't receive any notification since about 3 days.
    If somebody can help, thanks in advance,
    Serge

    We're looking into it some more.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 15, 2013
    ian408 wrote: »
    we're looking into it some more.
    many thanks again ian.
    http://www.sergeberrardvisuals.com/
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 15, 2013
    KB&HF Prod. wrote: »
    many thanks again ian.

    Apologies for the inconvenience.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 16, 2013
    fyi, still not working, thanks again.
    http://www.sergeberrardvisuals.com/
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 16, 2013
    KB&HF Prod. wrote: »
    fyi, still not working, thanks again.

    We're still experiencing some problems.

    Unfortunately, we may delay fixing this for a bit to combine it with some other work that needs to be done.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • Sir_EagleSir_Eagle Registered Users Posts: 137 Major grins
    edited August 17, 2013
    I'm glad it's being worked on. I haven't recieved any in quite a while now, thought it was me and couldn't figure it out. At least I know I'm not alone with this issue.
    http://kmartin.smugmug.com/
  • Antonio CorreiaAntonio Correia Registered Users Posts: 6,241 Major grins
    edited August 21, 2013
    Of course I have not read all this stuff.

    I expect e-mails will come soon !

    Thanks for your efforts :Dbowdown.gif
    All the best ! ... António Correia - Facebook
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 21, 2013
    Hopefully, soon!
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 21, 2013
    ian408 wrote: »
    hopefully, soon!
    +1
    http://www.sergeberrardvisuals.com/
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited August 27, 2013
    Any progress? ne_nau.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited August 27, 2013
    W.W. Webster wrote: »
    Any progress? ne_nau.gif

    Been away this weekend and waiting for an update.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited August 27, 2013
    ian408 wrote: »
    ... waiting for an update.
    I can tell you - nothing's changed! eek7.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • SergeBerrardVisualsSergeBerrardVisuals Registered Users Posts: 177 Major grins
    edited August 31, 2013
    Please don't forget us... Thank you.
    http://www.sergeberrardvisuals.com/
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