Custom Domains Broken? (Invalid URL)

PhotosmithPhotosmith Registered Users Posts: 4 Beginner grinner
edited August 13, 2013 in SmugMug Support
This morning, When I attempt to access my smugmug site through my custom subdomain: portfolio.thephotosmith.com, the result is a page that reads:

"Invalid URL

The requested URL "/", is invalid.
Reference #9.3dfe30d0.1376399591.bced34a"

The CNAME record has not been touched in more than a year and was working fine on Sunday.

Did someone trip over the wrong cable, or did I miss an email?

Comments

  • richpepprichpepp Registered Users Posts: 360 Major grins
    edited August 13, 2013
    The URL portfolio.thephotosmith.com works perfectly for me. Was there a bit more to the URL that you tried?
    Mission East Help for Nepal - Paintings of Scottish landscapes
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 13, 2013
    You might want to check with your domain host.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PhotosmithPhotosmith Registered Users Posts: 4 Beginner grinner
    edited August 13, 2013
    richpepp wrote: »
    The URL portfolio.thephotosmith.com works perfectly for me. Was there a bit more to the URL that you tried?

    It was the top-level directory (i.e., the subdomain 'home' page) that I'd requested:
    The requested URL "/", is invalid.

    Nothing works from the custom subdomain; my [username].smugmug.com works fine, but I've invested a lot of time and effort in links to that subdomain, not to mention that it's what clients use for private proofing.
    Andy wrote: »
    You might want to check with your domain host.

    The CNAME configuration is intact and correct.

    Screen Shot 2013-08-13 at 10.20.58 AM.png

    It might be an EasyDNS issue.

    Via my home DNS lookup and cellular wireless, I get an invalid URL; via my office DNS, I get the proper page.

    I hadn't run an nslookup from home (and my jailbroken iPhone doesn't have nslookup), but here's the response on a machine that is finding the site:
    Non-authoritative answer:
    portfolio.thephotosmith.com canonical name = domains.smugmug.com.
    domains.smugmug.com canonical name = domains.smugmug.com.mdc.edgesuite.net.
    domains.smugmug.com.mdc.edgesuite.net canonical name = a1170.b.akamai.net.
    Name: a1170.b.akamai.net
    Address: 23.3.13.234
    Name: a1170.b.akamai.net
    Address: 23.3.13.217

    If anyone is seeing the invalid URL, could you run 'nslookup portfolio.thephotosmith.com' in the command line and paste the results?
  • dejavudejavu Registered Users Posts: 12 Big grins
    edited August 13, 2013
    I had the same error a few hours ago too... After some minutes, the error was gone, but now I notice my custom domain goes automatically to my old legacy site ...
    http://gianni.smugmug.com
    http://www.photos-by-gianni.eu
  • PhotosmithPhotosmith Registered Users Posts: 4 Beginner grinner
    edited August 13, 2013
    dejavu wrote: »
    I had the same error a few hours ago too... After some minutes, the error was gone, but now I notice my custom domain goes automatically to my old legacy site ...

    That's a good point -- on the machine where I can get the subdomain to load, it's the legacy site. Hmm...
  • PhotosmithPhotosmith Registered Users Posts: 4 Beginner grinner
    edited August 13, 2013
    Hm. Well, I found the nslookup binary in Cydia (it's in the BIND DNS Server package, if you're curious), but by the time I'd installed it and restarted my iPhone, the issue, over cellular wireless, has resolved itself.
  • dejavudejavu Registered Users Posts: 12 Big grins
    edited August 13, 2013
    As I understand, I don't to have to change here anything. The problem solves itself ?
    http://gianni.smugmug.com
    http://www.photos-by-gianni.eu
  • jpcjpc Registered Users Posts: 840 Major grins
    edited August 13, 2013
    Is this resolved?? I'm about to unveil and I'll wait, if my URL won't point to my new site.
    http://www.jpcirre.com

    please visit: www.babyelephants.net
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 13, 2013
    jpc wrote: »
    Is this resolved?? I'm about to unveil and I'll wait, if my URL won't point to my new site.

    There's nothing to resolve.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • jpcjpc Registered Users Posts: 840 Major grins
    edited August 13, 2013
    Ughh... I'm confused. But ok.
    http://www.jpcirre.com

    please visit: www.babyelephants.net
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