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page disappears when i try to customize
pipercreekphotography
Registered Users Posts: 83 Big grins
I am having issues with my pricing page. It keeps disappearing when I go to customize it. Anyone know how to fix it? I can't make any adjustments and the page is already live.
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While I'm sorry to admit I can't help you...you may not be alone.
If I understand your problem correctly, you may be the first person here I've run across with a similar issue as mine: http://www.dgrin.com/showthread.php?t=238769
Let me know if this^ is sort of what your referring to . . . and please, if you learn anything about fixing this mess please let me know.
- Matt
Andy
that tool box doesn't come up
Hope this helps
If I understand you right, try my work around noted in my earlier thread, i.e. select "Choose a New Site Design" instead of "Customize Site"....then select "edit" to your current theme (your not building a new theme) then hopefully, like me, you'll see your tool box.
still not working for me.
a.s.
the first screen shot is before I click on customize site.
I was just thinking, sadly my "trick" probably won't work in your case.
See in my situation the html code error was on my site-wide settings / home page. Meaning using my work around, I could fix the code.
But now that I think about it, you may have a coding error on your actual pricing page. Problem is, the way the smugmug team made the new site requires that you first be on the page before selecting "Customize Site", which dose not work. And if you use my work around, that really only applies to homepage/site-wide settings as you can't jump to another page using the tool box.
So what's my point? (and no I'm not trying to make you fell bad, I feel your pain)...my point is yes I'll take full responsibility for my site going haywire because I messed up the code (a simple ">" mind you), but in the end (especially in your case) I believe this is a major screw up on smugmugs part.
Let me quickly explain, unless you/the user perfectly codes the html of one of their pages, and I mean perfectly, then they risk this failure. For instance, let's say you to forgot to close with a ">" now what? You can't select "Customize-site" to fix the code??? You can't go through the homepage to get their??? Nope! And, why would a little ">" missing in one's html box prevent the customization tool box from loading...heck if I know!? But it seems pretty clear that that is a huge disaster waiting to happen, and a major error / bug by smugmug.
So, Smugmug please please please fix this bug, because I know darn well that the odds are against me to code all my html 100% correctly all the time, and I don't want to go through this again . . . or worse (the case in this thread)
I wish you luck, and I hope the smugmug team fixes this bug asap . . . i really don't want to move forward with the New Smugmug until this is fixed.
Yep, same issue as me, but you are on a page.
I can't believe Smugmug never caught this in testing, unbelievable.
Smart...good to know
I still think smugmug has some bug they need to work out, hope they still look into this.
My Website index | My Blog
On the left, what it looked like yesterday in Customize mode; on the right, what it looks like today. If you click on the "block" (the squiggly line in the middle of the right image) which contains the images, the actual settings are the same................