Sold a print size that is not on any more my pricelists.

David Evertsen

I had a customer order prints on Sunday after I released the order I realized I do not have that print size on any price list. Hoping to get some clarification of how this could happen, I have emailed the "HEROS" but, they are not understanding my simple email. The product was not in my pricelist at the time of ordering and the gallery was not collected from another gallery, that was what the heros said was the only way it could happen WRONG it happened Could I get someone at Smugmug to take this question? I have unveiled so it is not a sandbox issue.. I am really disappointed at the length of time taken to respond to my issues and the lack of understanding my simple email.

Thanks,

Ann McRae

Hi David

I have your help desk ticket and we can continue this conversation there.

Ann

mbellot

David - Please let us know how this shakes out, it's very disconcerting that someone could have ordered something that was supposed to be unavailable.