Add cart

MemoriesRemainMemoriesRemain Registered Users Posts: 17 Big grins
edited September 18, 2013 in SmugMug Support
I was told by someone viewing my page and I verified this on my phone, android. There is no Add Cart button or
Anyway for someone to know my work is for sale or anyway to buy when viewing this way.
Is this a cliche or something is not configured on my end for buying when viewing on an android or mobile device?
Memories Remain Photography

https://www.facebook.com/MemoriesRemainPhotography

Comments

  • AlanWilliamsPhotoAlanWilliamsPhoto Registered Users Posts: 14 Big grins
    edited August 22, 2013
    MemoriesRemain wrote: »
    I was told by someone viewing my page and I verified this on my phone, android. There is no Add Cart button or
    Anyway for someone to know my work is for sale or anyway to buy when viewing this way.
    Is this a cliche or something is not configured on my end for buying when viewing on an android or mobile device?

    AIU the cart is not available from mobile/cell phone?
  • mishenkamishenka Banned Posts: 470 Major grins
    edited August 22, 2013
    Did you check if shopping cart is available on you regular site?
  • MemoriesRemainMemoriesRemain Registered Users Posts: 17 Big grins
    edited August 22, 2013
    Yes it is available from desktop, just not mobile
    Memories Remain Photography

    https://www.facebook.com/MemoriesRemainPhotography
  • mishenkamishenka Banned Posts: 470 Major grins
    edited August 22, 2013
    really? what gallery? link please?
  • MemoriesRemainMemoriesRemain Registered Users Posts: 17 Big grins
    edited August 22, 2013
    memoriesremainphotography.com
    Memories Remain Photography

    https://www.facebook.com/MemoriesRemainPhotography
  • mishenkamishenka Banned Posts: 470 Major grins
    edited August 22, 2013
    yep.. confirmed - "Tara" gallery, desktop site has Buy option, on my iPhone... no option to buy.
  • MemoriesRemainMemoriesRemain Registered Users Posts: 17 Big grins
    edited August 22, 2013
    Ya wonder if everyone else is having this issue and never realized it and what the fix is!
    Memories Remain Photography

    https://www.facebook.com/MemoriesRemainPhotography
  • pilotdavepilotdave Registered Users Posts: 785 Major grins
    edited August 22, 2013
    MemoriesRemain wrote: »
    Ya wonder if everyone else is having this issue and never realized it and what the fix is!

    Smugmug hasn't made changes to the shopping cart [yet?]. It just doesn't work well with mobile devices. I'm assuming that's why they left off buying from mobile sites. The whole admin side of things is equally unfriendly on mobile devices and is also left off.

    I'm assuming they are working on a better shopping cart. I'm pretty amazed they shipped new smug without it.

    Dave
  • mklabovemklabove Registered Users Posts: 18 Big grins
    edited August 22, 2013
    So does this mean I need to add a disclaimer to my site: "Smugmug only allows you to purchase items from your computer, not from your tablet or smartphone."?

    Keith
  • sportvasportva Registered Users Posts: 5 Beginner grinner
    edited August 23, 2013
    No option to buy on Mobile phone
    I have confirmed this issue on my site as well as looking at other sites that were sent to smugmug for display. All of the sites display buy ion desktop and none display on mobile. This is a HUGE issue and one that has already cost me lost sales. It is unacceptable that users can only buy from a desktop device. I have validated Cart is available on desktop and laptop and is not available on Iphone or Android. In addition, no matter what gallery display style you choose, Iphone shows as Collage and allows Slideshow even if you disable in your gallery settings. I'm also curious if anyone has validated whether buy is available on IPads? Any updates are appreciated!
  • MemoriesRemainMemoriesRemain Registered Users Posts: 17 Big grins
    edited August 23, 2013
    I got email back from SM Heros.....

    Hi Richard,

    Thank you for contacting SmugMug.

    The mobile version of the site does not include away to buy photos, our apologies. The cart hasn't yet been optimized for mobile purchasing, but this is something we hope to have in the future.

    If you need anything else, please let us know.
    Memories Remain Photography

    https://www.facebook.com/MemoriesRemainPhotography
  • sportvasportva Registered Users Posts: 5 Beginner grinner
    edited August 23, 2013
    MemoriesRemain wrote: »
    I got email back from SM Heros.....

    Hi Richard,

    Thank you for contacting SmugMug.

    The mobile version of the site does not include away to buy photos, our apologies. The cart hasn't yet been optimized for mobile purchasing, but this is something we hope to have in the future.

    If you need anything else, please let us know.


    I really think SmugMug needs to document this somewhere in their feature documentation for potential users of the software. If they do not offer mobile users the ability to purchase photos, they need to say so. Actually, from what I can see, we cannot affect anything on mobile devices. No matter what gallery options I select, mobile devices display collage and allow slideshow view. All of the design options out there only matter if the customer is on a desktop. How many of us are already aware of these limitations? I have been a PRO customer for over a year and I am just now realizing my sales are not low because people don't want to buy pictures. My sales are low because my potential customers cannot buy my pictures.
  • mishenkamishenka Banned Posts: 470 Major grins
    edited August 23, 2013
    http://www.dgrin.com/showthread.php?t=239191
  • DanielLevyPhotographyDanielLevyPhotography Registered Users Posts: 3 Beginner grinner
    edited September 14, 2013
    This is far from desirable - I just checked my analytics and 40% of my traffic is mobile devices. This should be a HIGH priority IMO.
  • BirdsEyeViewImagesBirdsEyeViewImages Registered Users Posts: 3 Beginner grinner
    edited September 18, 2013
    I just spent two weeks only to find that 80% of my visitors (Mobile) cannot purchase anything from my site. I am VERY upset. I can't believe in this day and age when mobile browsing is so popular that SmugMug does not allow you to either turn off the mobile viewing option or to allow purchasing via the mobile website. With the response from SmugMug of "The cart hasn't yet been optimized for mobile purchasing, but this is something we hope to have in the future.".

    You are kidding right? Something you HOPE to have in the future?? Why was the new SM design even released without this basic option? Thanks for taking my $300 for a website that still acts like it's 2002 SmugMug. Looks like I'll start exploring other options tomorrow.
Sign In or Register to comment.