What does everyone's web traffic look like? Just looked at mine... 40.46% of my traffic is from mobile... wow...I wonder if thats why my sales have been down this year... I quickly browsed through thread, is there an official smugmug reponse?
As expected, a pretty stock and unhelpful response. Just about cements it for me then.
I'm sorry but ordering is not possible via mobile devices. Your customers will need to use a computer to place their orders. As you can see in the thread it's something we are working on and hope to have implemented. We are listening and working hard on the backend to do what's best for our customers.
Shocked as well
Got a call from a parent asking if mobile shopping was possible. figured it was a no brainer. Absolutely stunned to find this thread. Embarrassed that I have to call back and say that it isn't possible.
Hero asked me if there was anything else they could do, I asked for an ETA. That was hours ago (initial reply answered in under 30'). See crickets in winter above...
Hero asked me if there was anything else they could do, I asked for an ETA. That was hours ago (initial reply answered in under 30'). See crickets in winter above...
Pamela answered your followup question about an ETA 10 minutes after you sent it
The answer really hasn't changed. We do not have an update that we can share with you. I sincerely apologize, but really, there is nothing more I can tell you.
OK, I understand, but it really is quite embarassing. Mobile traffic is taking over the web, and the fact that a "new" product could be rolled out without purchasing support on mobile is just mind-blowing. It doesn't affect me that much, but it's really hard to believe.
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BaldyRegistered Users, Super ModeratorsPosts: 2,853moderator
edited December 6, 2013
I know this is very frustrating because it is for me too, and SmugMug. I haven't been able to allow our support heroes or Bonocore to answer this, but I will. We had to find a way to solve this and still respect patents of the companies on this topic that are enforcing them vigorously.
We're working on a solution that we think will work because it's crucial for us to solve it, but respecting these patents has been exceptionally painful, and I'm sick about it.
I know this is very frustrating because it is for me too, and SmugMug. I haven't been able to allow our support heroes or Bonocore to answer this, but I will. We had to find a way to solve this and still respect patents of the companies on this topic that are enforcing them vigorously.
We're working on a solution that we think will work because it's crucial for us to solve it, but respecting these patents has been exceptionally painful, and I'm sick about it.
What about respecting the patents by paying royalties for usage? Is it a possibility?
By the way - that patent is pure extortion. It's the same as if I patent something trivial as a process of crossing a pedestrian crosswalk:) Sorry, but that patent is a disgrace to real science.
I know this is very frustrating because it is for me too, and SmugMug. I haven't been able to allow our support heroes or Bonocore to answer this, but I will. We had to find a way to solve this and still respect patents of the companies on this topic that are enforcing them vigorously.
We're working on a solution that we think will work because it's crucial for us to solve it, but respecting these patents has been exceptionally painful, and I'm sick about it.
Off topic but is this the same type of issue as to why we can't offer I-phone cases to our customers? Just wondering. Thanks.
How about allowing site owners to disable the mobile site in the meantime until a solution is found? A customer viewing the full site on a phone would be able to make a purchase...
How about allowing site owners to disable the mobile site in the meantime until a solution is found? A customer viewing the full site on a phone would be able to make a purchase...
I believe all sites are full sites on mobile in new smug.
My question was directed at Baldy. Not you Andy. Are you employed at SmugMug again? if so, I'll accept your answer.
Baldy can't answer every question on Dgrin, nor can SmugMug... this is a community forum, and I gave you a community answer (albeit with somewhat of an insider's perspective!). A phone case is a new 'product' that needs to be implemented (just like any new 'size' or other sku at Bay Photo... and has nothing to do with the post that Baldy made. Hope this helps!
By the way - that patent is pure extortion. It's the same as if I patent something trivial as a process of crossing a pedestrian crosswalk:) Sorry, but that patent is a disgrace to real science.
I'm sure that will hold up in court when SmugMug is sued for patent infringement...
I have a buddy that has a site with one of smugmugs competitors... they allow purchases from mobile. (this response triggered from yet another email about not being able to purchase on mobile)
I know this is very frustrating because it is for me too, and SmugMug. I haven't been able to allow our support heroes or Bonocore to answer this, but I will. We had to find a way to solve this and still respect patents of the companies on this topic that are enforcing them vigorously.
We're working on a solution that we think will work because it's crucial for us to solve it, but respecting these patents has been exceptionally painful, and I'm sick about it.
the transparency is appreciated, Baldy.
(does seem like the patent is intended for use of order prints taken from the phone (or a camera attached the phone - unlucky Sony!), not ordered at the website, but those pesky lawyers will no doubt twist things to incorporate other uses)
I have a buddy that has a site with one of smugmugs competitors... they allow purchases from mobile. (this response triggered from yet another email about not being able to purchase on mobile)
I remain of the opinion that Smugmug as a company (after having ran into some nasty problems with patent trolls) is missing either decent lawyers and/or enough cash reserves to circumvent legal difficulties. Its been given as a reason for far too many absences in functionality. No javascript? Its a big security risk, and we don't want to be sued if something goes wrong. No anonymous comments on photos? We don't want to be sued if inappropriate comments get auto-emailed to people. Sharing anything more than the vaguest hand-waving about future plans? Can't because we might get sued if we don't meet the plans.
Its very frustrating, and seems to affect Smugmug's decision making and functionality far more than other companies.
I remain of the opinion that Smugmug as a company (after having ran into some nasty problems with patent trolls) is missing either decent lawyers and/or enough cash reserves to circumvent legal difficulties. Its been given as a reason for far too many absences in functionality. No javascript? Its a big security risk, and we don't want to be sued if something goes wrong. No anonymous comments on photos? We don't want to be sued if inappropriate comments get auto-emailed to people. Sharing anything more than the vaguest hand-waving about future plans? Can't because we might get sued if we don't meet the plans.
Its very frustrating, and seems to affect Smugmug's decision making and functionality far more than other companies.
Hi Paul,
Yes, it does seem to affect us more than many other companies. My theory as to why is we're popular enough to be worth suing, but we never went out and raised the money that other VC-backed startups raised, or that the companies that went public raised. So the $4 million it takes to defend one of these and the possibility of a big settlement is material to us.
For example, last month we were sued by TLI communications for a patent that describes uploading an image from a telephone to a server. The suit names Apple, Google, facebook, twitter, Shutterfly, DropBox, Pinterest, Yahoo, etc......and SmugMug. But none of our competitors.
But that's not why we haven't implemented JavaScript. The worms that ran through sites like Myspace that had allowed JavaScript pretty much put an end to the practice everywhere.
Just to moan about this more, according to Google Analytics, 50% of my traffic is from mobile devices. To rub salt in it further, 70% of the bounce rate is from mobile. This is terrible, and costing me dearly.
Smug, at the very least, you need to put an option to have a message displayed at the top of mobile sites that purchasing must take place on via a PC.
In the meantime, does anyone know how to do this via customization so that a message is only displayed to mobile devices and otherwise doesn't clutter up the desktop experience?
In the meantime, does anyone know how to do this via customization so that a message is only displayed to mobile devices and otherwise doesn't clutter up the desktop experience?
Totally do-able. Just post in the customization forum and ask.
Last month almost 50% of ESPN's internet traffic was from MOBILE Devices.. There has to be an answer soon for this, I would love to pull my site up on an ipad and show it to someone and they can order or my iphone..
Hi All, new to SmugMug and this forum and my first post has to be a moan.....:(
I contacted SmugMe re ordering from mobile devices - specifically iPad and iPhone as during my testing had been unable to get cropping of images to work.
Here in the UK something like 60% of Christmas online ordering was done with iPad. Thats a crazy figure but I guess at the last count something like 180 million of these things are out and about.
This is a real show stopper for me.... The service reply from SmugMug was that an 'App' was under development... I'm sorry but if it won't work in a browser the orders gone.......
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Not sure if it will help, but I'm going to open a ticket with the Hero's later today and point them over here.
Got a call from a parent asking if mobile shopping was possible. figured it was a no brainer. Absolutely stunned to find this thread. Embarrassed that I have to call back and say that it isn't possible.
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Pamela answered your followup question about an ETA 10 minutes after you sent it
Support Hero
Adam,
The answer really hasn't changed. We do not have an update that we can share with you. I sincerely apologize, but really, there is nothing more I can tell you.
Michael
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Here's an example: http://patents.com/us-6909889.html
We're working on a solution that we think will work because it's crucial for us to solve it, but respecting these patents has been exceptionally painful, and I'm sick about it.
What about respecting the patents by paying royalties for usage? Is it a possibility?
Thanks Zach. Never saw it. But I just went digging and found it shuffled off to a spam folder.
I retract my crickets
Off topic but is this the same type of issue as to why we can't offer I-phone cases to our customers? Just wondering. Thanks.
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My question was directed at Baldy. Not you Andy. Are you employed at SmugMug again? if so, I'll accept your answer.
Baldy can't answer every question on Dgrin, nor can SmugMug... this is a community forum, and I gave you a community answer (albeit with somewhat of an insider's perspective!). A phone case is a new 'product' that needs to be implemented (just like any new 'size' or other sku at Bay Photo... and has nothing to do with the post that Baldy made. Hope this helps!
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http://www.moose135photography.com
the transparency is appreciated, Baldy.
(does seem like the patent is intended for use of order prints taken from the phone (or a camera attached the phone - unlucky Sony!), not ordered at the website, but those pesky lawyers will no doubt twist things to incorporate other uses)
I remain of the opinion that Smugmug as a company (after having ran into some nasty problems with patent trolls) is missing either decent lawyers and/or enough cash reserves to circumvent legal difficulties. Its been given as a reason for far too many absences in functionality. No javascript? Its a big security risk, and we don't want to be sued if something goes wrong. No anonymous comments on photos? We don't want to be sued if inappropriate comments get auto-emailed to people. Sharing anything more than the vaguest hand-waving about future plans? Can't because we might get sued if we don't meet the plans.
Its very frustrating, and seems to affect Smugmug's decision making and functionality far more than other companies.
Yes, it does seem to affect us more than many other companies. My theory as to why is we're popular enough to be worth suing, but we never went out and raised the money that other VC-backed startups raised, or that the companies that went public raised. So the $4 million it takes to defend one of these and the possibility of a big settlement is material to us.
For example, last month we were sued by TLI communications for a patent that describes uploading an image from a telephone to a server. The suit names Apple, Google, facebook, twitter, Shutterfly, DropBox, Pinterest, Yahoo, etc......and SmugMug. But none of our competitors.
But that's not why we haven't implemented JavaScript. The worms that ran through sites like Myspace that had allowed JavaScript pretty much put an end to the practice everywhere.
Smug, at the very least, you need to put an option to have a message displayed at the top of mobile sites that purchasing must take place on via a PC.
In the meantime, does anyone know how to do this via customization so that a message is only displayed to mobile devices and otherwise doesn't clutter up the desktop experience?
Totally do-able. Just post in the customization forum and ask.
Portfolio • Workshops • Facebook • Twitter
Last month almost 50% of ESPN's internet traffic was from MOBILE Devices.. There has to be an answer soon for this, I would love to pull my site up on an ipad and show it to someone and they can order or my iphone..
Thanks
www.phabulousphotos.com
Sportsshooter.com Member
http://www.sportsshooter.com/members.html?id=10162
I contacted SmugMe re ordering from mobile devices - specifically iPad and iPhone as during my testing had been unable to get cropping of images to work.
Here in the UK something like 60% of Christmas online ordering was done with iPad. Thats a crazy figure but I guess at the last count something like 180 million of these things are out and about.
This is a real show stopper for me.... The service reply from SmugMug was that an 'App' was under development... I'm sorry but if it won't work in a browser the orders gone.......