It's Baaacckkk!!!! - Random logout bug

Dave17Dave17 Registered Users Posts: 86 Big grins
edited September 4, 2013 in Bug Reporting
It's back. Prior to the launch of the the NEW Smugmug, it seemed like the "random logout" bug had finally been fixed.

Well, it is happening again. I use Safari. Things I have noticed:

1) Startup computer in the morning - find I have been logged out. Happened three times in the last week (I am working on new site but have not published). If I have been logged out I am taken to my legacy site. If not logged out then I am taken to new site.

2) When logged in and I click on account settings I am taken to the Smugmug login screen. Sometimes my login data is present and and I just have to click "Login". Sometimes my login data is missing - after typing in the the first three letters of email the rest gets filled in and then I click "login". Sometimes the data is missing and I have to re-key everything.

3) Today after logging back in, I clicked on "account settings", the login screen was by-passed and I was taken straight to the account settings page.

Thanks,

--Dave
--Dave

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 25, 2013
    Check your cookie settings in Safari - be sure you have cookies enabled for *.smugmug.com and also for your custom domain on SM.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 25, 2013
    Andy,

    Thanks for your reply.

    Sorry but been fighting this battle for several months. Every time the response is "check your cookies". My cookies are fine.

    Six months ago this was not an issue. Then the probplem started happening and it affected not only me but many, many Smugmug users. Long discussions on this board. My impression is that Smugmug was aware of the problem and was working behind the scenes to correct the issue. Slowly the problem went away.

    Now it is back again.

    The process is inconsistent and needs to be fixed.

    Thanks,

    --Dave
    --Dave
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 27, 2013
    Logged out again
    Shut down computer. Started up computer. Logged out of Smugmug.
    --Dave
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 27, 2013
    Just started here also with Firefox 23. Going to site and am logged off and legacy site shows up.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 27, 2013
    Second time today
    Logged out again - second time today - Been in site earlier - just went back - logged out.
    --Dave
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 28, 2013
    8/28/13 - logged out again
    Logged out again.

    1) Uploaded file to Smugmug - minimized Safari
    2) Worked on file in Photoshop
    3) Saved file and closed Photoshop
    4) Expanded Safari
    5) Logged out
    --Dave
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 28, 2013
    3rd day in a row here logged out, open my site and legacy comes up.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 28, 2013
    8/28/2013 - Logged out - second time today
    After having to login this morning - every thing was great all day until this evening when I was logged out again.

    This is rally a PITA!!!!
    --Dave
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 28, 2013
    Just had to log in again after gone most of the day..
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited August 29, 2013
    Hi Dave and Allen,

    Please make sure to provide your workflow in SmugMug before you are logged out.

    I see your note Dave, but I can't recreate it after just uploading a file.

    Thanks!
    www.mb-photography-sf.com
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  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 29, 2013
    No rhine or reason
    I wish I could re-create it on demand. It just happens. Sometime it happens when I turn on the computer in the morning and go to my site only to find myself logged out. Sometimes I have navigated in Sarfari to other pages, maybe minimized Safari, then go back to my site and i am logged out. Sometimes I have my site open in a tab but not activity using it while I browse in other tabs, ten I go back and I am logged out.

    It is hard to get you a workflow as i only find out about it after I have been away from the site for a while.

    I will continue to post as it happens and will try to get you as much information as I can.

    Thanks,
    --Dave
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 29, 2013
    Usually open Dgrin then click my site to open in tab.
    This morning, just now, the new tab opened not logged in.
    That's what has been happening every day.
    Closed tab.
    Clicked site in this tab and new site opened logged in.
    Clicked back to Dgrin.
    Opened site in new tab and this time logged in.
    I can live with this, just browser quirkiness.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited August 29, 2013
    The added insult to this is the log in page no longer remembers my email and password so I have to type it in every time!

    Cheers,
    See my gallery at http://www.dennismullen.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 29, 2013
    dennismullen wrote: »
    The added insult to this is the log in page no longer remembers my email and password so I have to type it in every time!

    Cheers,
    My browser does not recognize the page as a password page so I have to do the same thing.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited August 30, 2013
    8/30/13 - Logged out again
    1) Turned on computer, and opened Safari
    2) two tabs open - 1) my smugmug website, 2) DGrin
    3) Used Dgrin tab and browsed other websites.
    4) Went back to Smugmug tab and was logged out.
    --Dave
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited September 3, 2013
    9/3/13 - Logged out again
    1) Did some customizations on my as yet unpublished new site.
    2) was also browsing Dgrin.
    3) Closed Safari
    4) Left computer on all night as I was doing a computer backup
    5) Opened Safari this morning (Dgrin was open but had been logged out of Dgrin
    6) Went to Smugmug and had been logged out.

    I should add that the login username and password and the "keep me logged in" check box were all blank.
    --Dave
  • LPCLPC Registered Users Posts: 481 Major grins
    edited September 3, 2013
    I'm staying logged in at home and at work on ie10 and Chrome in both places. Sometimes I am asked to log in again if I want to upload or go to 'Organize site' which is as I would expect (and want), otherwise it's much more stable than Legacy Smug in terms of keeping me logged in as I was always getting logged out before. This is actually a big improvement!
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 4, 2013
    Regarding the login procedure, I can't replicate the logout problem on any supported browser in OSX, Win7 or Win8. I do know, however, that you need to check the 'Remember Me' box in order to not get prompted to login again when you go into your Account Settings.

    I will keep trying to replicate this, any additional information you have would be helpful.
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited September 4, 2013
    As I'm reading this I click to open my site in another tab. Logged out again. This has been happening
    every time I do this for awhile.
    Win7 FF23.0.1
    Al - Just a volunteer here having fun
    My Website index | My Blog
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