[Fixed] Email Address Change

AperturePlus

Please would a hero answer me urgently here? I have also written to the helpdesk, but can't wait 24 hours for a reply, unfortunately.

I changed my registered email address for my account here at SM about two weeks ago. I am ready to send out emails to a client for an event, but the mail that is being sent out is from my old address.

Why has this not updated, or am I doing something wrong?

zacHer0

You have your email address that you use to log into SmugMug, which can be found and changed in the Account Settings > Me > Account page. Then you have the Customer Contact email which can be changed by clicking your username > Profile > About Me. Make sure you change it in both places.

AperturePlus

Hi Zac

Thanks for the help.

They were both set to the new email address about two weeks ago, but the mail coming from the event is the old address.

zacHer0

Welcome . One is @gmail and one is @apertureplus right now. Which one is the new one?

AperturePlus

I see them both as the same email address:

Unless I am not understanding you, where is the gmail account?

The Mechanic

Hi AperturePlus

The gmail address was your confirmed email address on your Legacy Site. Your @apertureplus.comemail address is the confirmed email address for your New SmugMug Site.

-Scott

AperturePlus

Hi Scott

Where do I go (other than where Zac has indicated - as they are both the same) to make sure that the mails coming from the event are being sent from he correct mailbox?

Thanks
Clive

AperturePlus

I need resolve on this urgently please guys!

AperturePlus

Please this can't be that hard guys! Something is holding on to an old email address and I am stuck until it's resolved.

zacHer0

When did you unveil your site? I don't know why this is happening, everything seems to be set up correctly right now. The only thing I can think is that maybe the event was created before you unveiled and that somehow caused this problem.

So, did you create the event before unveiling?

Can you try deleting this event and creating it from scratch, or start a brand new duplicate so that the favorites from this event aren't lost?

AperturePlus

Hi Zac. The change of email happened after the unveiling. The unveil was about three weeks ago and the mail change was a few days later. The event was created this weekend.

I will try deleting it and will try again.

zacHer0

AperturePlus wrote: »

Hi Zac. The change of email happened after the unveiling. The unveil was about three weeks ago and the mail change was a few days later. The event was created this weekend.

I will try deleting it and will try again.

Thanks for the info and please let me know if that fixes the problem. I will send this over to our QA team - there might be a bug here.

AperturePlus

Hi Zac

I deleted the event and recreated it, but the mails are still going out from the old address.

Sending myself a test mail was sent from the incorrect mailbox and I also setup a test participant and that person received a mail from the wrong address.

AperturePlus

Zac please give me an update.

zacHer0

Sorry, I don't have an update for you yet.

zacHer0

This turns out to be a bug which has been logged and hopefully will be fixed soon.

AperturePlus

Thanks Zac. Please would you then move this or put up the bug in the bug list?

AperturePlus

It has now been a week with no resolve.

I am confused how difficult it can be to figure out why SM Events is grabbing an old email address? As I said earlier, if this is a bug, it needs to be put in the Bug Forum.

Please would someone update me on the status of this. It is now costing me money for this Pro feature!

zacHer0

I am working on getting you an update asap.

mbonocore

Heya Aperture,

The fix is currently in test. I should have an update soon.

AperturePlus

Thanks for the update Michael.

AperturePlus

Hey Michael

I think that I may have picked up another issue with Events... with the template email that is customisable for notifying participants about events, we can save changes to the default template if we choose.

I did make changes to the standard template and saved the changes. The template remained the way that I changed it to last week, but last night, I went to send out an invitation to a participant and noticed that the changes that I made, had somehow reverted to the default template.

Seems like there might be a glitch there as well?

Regards
Clive

mbonocore

Hmmmm, I will give it a test and see what I come up with. Thanks Clive!

AperturePlus

Please would you give me an update on this bug Michael?

mbonocore

AperturePlus wrote: »

Please would you give me an update on this bug Michael?

Fixed! Sorry for the delay Aperture....lots going through testing...Let me know how it looks.

AperturePlus

Thanks for the update Michael. It seems to be perfect!