New Smugmug slideshow does not work on IE8 and IE9. Works on Chrome

mhcooperphotographymhcooperphotography Registered Users Posts: 25 Big grins
edited September 2, 2013 in SmugMug Support
I posted this in the New Customize Forum but thought this might be better.

Thought I could find this answer but after searching could not find anything on browser compatibility ... that made sense. So here goes ... hopefully someone can help with a little info

I just converted over my site. It took me a little time to figure out all the little ins and outs but I think I have it up and running ... But the slideshow does not work in the versions of Internet Exploer I am running. I checked my site on two different PCs and the slide show does not come up. I also checked it on a MAC. I did find his site, but not sure it is for the New Smugmug:
http://help.smugmug.com/customer/portal/articles/93252
In addition, it seems to indicate IE9 should work ... but it does not.

Here are the details:
I am using the new smugmug site. There is a standard smugmug container with a slideshow as content on the homepage. When I had my legacy site I used the JFriend HTML5 code to implement the slideshow. However during the conversion this code was not used and I started using the slideshow within smugmug. There are a couple of CSS lines of code on the site.


Works on:
The site works perfectly on Chrome Ver: 29.01547.62m as well as my iPad. I beleive I am running 6.1.2 as it currently is telling me to updat to 6.1.3. But Smugmug slideshow works fine on what I have.

Does not work on:
IE 8 ver: 8.0.7 and IE 9 Ver: 9.0.8 (Note: I even deleted all the tempory files, cookies, etc. and it still did not work on either version).
MAC OSX ver: 10.5.8 with Safari Ver: 5.0.5

As for my old site I used to run the slide show with the JavaScript but for my new site I use the embeded slideshow container. There is a little custom CSS code I started to play with but it is for text and a drop shadow on the slideshow.

Any help/suggestiion/information would be appreciated. Other than the slidshow issue, the Pages, Folders, and Galleries seem to display correctly.

Mike Cooper
www.mhcooperphotography.smugmug.com[/QUOTE]

Comments

  • mhcooperphotographymhcooperphotography Registered Users Posts: 25 Big grins
    edited September 2, 2013
    GOOD NEWS

    I figured out the problem ...

    I had set the gallery to PRIVATE.

    I switched the Gallery to UNLISTED

    It now works on all versions of IE that I have tested it on (IE8 and IE9).
    I assume it will also work on my MAC.

    Thanks to all who was looking into this.

    Mike
  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited September 2, 2013
    Hi Mike,
    Glad to read all is working well. Please bear in mind that we no longer support IE8 on any platform. And we only support IE9, when using Windows 7.

    Cavig
    :cavig
    SmugMug Support Hero
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