Hide Product Categories I am not Selling?

spider-tspider-t Registered Users Posts: 443 Major grins
edited September 5, 2013 in SmugMug Pro Sales Support
Am I doing something wrong? I deleted all the items in "Panoramic Sizes" and "Square Sizes" but they still show as tabs in my shopping cart. Is there a way I can remove them? I'd hate for my customer to wonder why I'm not letting them buy something.

thanks!
Trish
http://www.trishtunney.com

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited September 3, 2013
    What browser version and operating system were you seeing this on? Do you see this issue in another browser as well?

    I'm not sure what gallery you're looking at and on your site, I wasn't able to locate any gallery with the shopping cart enabled to take a closer look. Could you post the link to the gallery in question so we could take a look?

    If you don't want to post the link in a public forum, contact the HelpDesk instead with details.
    Sebastian
    SmugMug Support Hero
  • spider-tspider-t Registered Users Posts: 443 Major grins
    edited September 4, 2013
    rainforest1155 wrote: »
    What browser version and operating system were you seeing this on? Do you see this issue in another browser as well?

    I'm not sure what gallery you're looking at and on your site, I wasn't able to locate any gallery with the shopping cart enabled to take a closer look. Could you post the link to the gallery in question so we could take a look?

    If you don't want to post the link in a public forum, contact the HelpDesk instead with details.

    I am seeing it in the following browsers:
    Chrome Version 28.0.1500.95 m
    IE 9 - 9.0.8112
    Firefox 22.0

    This is an unlisted gallery so I will follow up with the help desk.
    http://www.trishtunney.com
  • spider-tspider-t Registered Users Posts: 443 Major grins
    edited September 5, 2013
    In case anyone else is interested in the answer, this is what I got for smugmug support:

    Some gallery Viewing Styles, such Collage Landscape your clients open the bulk change tool when clicking "Add to Cart". Right now there is not a way to remove the tabs for empty categories even though you've removed all options in your Pricelist. I'm passing this feedback along to the site design team. As a work around you could change the Viewing Style to "SmugMug" as this gives the customer the option to select "This Photo" (the one currently in the lightbox) and the tabs do not appear for the empty categories. Sorry I don't have a better option for you right now, but we appreciate you bringing this to our attention.

    spider-t wrote: »
    I am seeing it in the following browsers:
    Chrome Version 28.0.1500.95 m
    IE 9 - 9.0.8112
    Firefox 22.0

    This is an unlisted gallery so I will follow up with the help desk.
    http://www.trishtunney.com
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