Weird navigation issues

thebigsky

Hi, I'm just building my new site, if you go to the following page:-

http://thebigsky.smugmug.com/browse

and then click on the Colour Landscapes category you get taken to the gallery I'm building, however the address is http://www.smugmug.com/gallery/n-w5PRN ?

Any ideas?

Charlie

basflt

dont understand the problem
if i click "Colour Landscapes category" , i get http://www.smugmug.com/gallery/n-w5PRN

is that not the purpose ?

thebigsky

No, surely it should be thebigsky.smugmug.com/gallery/n-w5PRN ?

It's my site, not smugmug.com.

Charlie

basflt

go to entire site / menu box
edit the link(s) there under links tab

thebigsky

That's not going to resolve the issue as far as I can tell.

Charlie

thebigsky

I'm going to delete the galleries and start again.

Charlie

basflt

:confused

dont know what you did , but now it displays correct

thebigsky

I deleted them a created them again directly rather than within a folder. All very strange.

Charlie

dallasw

It sounds like you had 'Hide Owner' enabled. To change this setting, go to the gallery in question while you're logged into SmugMug. Click 'Customize' -> 'Gallery Settings' -> 'Security & Privacy' tab -> Scroll down to 'Hide Owner'. If it's turned on, your nickname and the folder(s) it's nested in will not show up in the gallery URL.

basflt

dallasw wrote: »

It sounds like you had 'Hide Owner' enabled. To change this setting, go to the gallery in question while you're logged into SmugMug. Click 'Customize' -> 'Gallery Settings' -> 'Security & Privacy' tab -> Scroll down to 'Hide Owner'. If it's turned off, your nickname and the folder(s) it's nested in will not show up in the gallery URL.

that explains why i got the correct link
its just that the username was hidden

dallasw

Whoops, I got that backwards, it should say "If it's turned ON, your nickname and the folder(s) it's nested in will not show up in the gallery URL."

thebigsky

Thank you for this explanation. I now have another odd issue. I added a custom domain, it was working for a while, now if I enter the new URL - www.charlesheadey.com it takes me to my old site before I updated it.

If I enter the old Smugmug URL - thebigsky.smugmug.com I get the new site.

Any ideas what's going wrong?

Charlie

thebigsky

I have my DNS set up like this, is it correct?

Tysax

thebigsky wrote: »

I have my DNS set up like this, is it correct?

The following screen capture shows how your zone records should be setup. Make these changes a after the DNS propagates, your domain should be back to normal. http://screencast.com/t/3YpzxT2nE This can take a few hours.

If the problem persists, email us at the help desk, help@smugmug.com and we'll be happy to look into the issue further.

thebigsky

Thank you Ty, it now looks like this, I'll give it 48 hrs to propogate across the internet.