Customers copy Originals off site.....how...

zoomer

Used to be you could mouse over the photo and it would give you the size options to choose from then copy. Now it does not give you the size options to choose a size to copy, if you right click it copies a small size.
My customers need to copy the originals right off my site....how do I tell them to do this?

Ann McRae

zoomer wrote: »

Used to be you could mouse over the photo and it would give you the size options to choose from then copy. Now it does not give you the size options to choose a size to copy, if you right click it copies a small size.
My customers need to copy the originals right off my site....how do I tell them to do this?

On NEW SmugMug, as was true on legacy SmugMug, if you want folks to be able to download the original from a gallery then you would leave your image protection settings turned off (protected = no, Original available). That shows the visitor the save icon folder on legacy (in the pop out over the photo) and in NEW visitors see the download icon under the image. Clicking (either) icon will save the original for the viewer.

HTH,

ann

zoomer

Yes but no longer an option to just copy the size they want evidently...without further input from me.
Thanks

WinsomeWorks

Ann McRae wrote: »

On NEW SmugMug, as was true on legacy SmugMug, if you want folks to be able to download the original from a gallery then you would leave your image protection settings turned off (protected = no, Original available). That shows the visitor the save icon folder on legacy (in the pop out over the photo) and in NEW visitors see the download icon under the image. Clicking (either) icon will save the original for the viewer.

HTH,

ann

Not everyone wants (or needs) an original size!

denisegoldberg

WinsomeWorks wrote: »

Not everyone wants (or needs) an original size!

With right click protection turned off the viewer can save whatever size they'd like.

• go into lightbox
• click sizes to see the list
• select the size
• right-click save

--- Denise

WinsomeWorks

denisegoldberg wrote: »

With right click protection turned off the viewer can save whatever size they'd like.

• go into lightbox
• click sizes to see the list
• select the size
• right-click save

--- Denise

I haven't migrated, so didn't know if Lightbox had remained the same in that way & it appears it has. But the OP wants an obvious way (I would assume in a gallery instead of lightbox) for visitors to do this like they had in Legacy. Some folks wouldn't know to go to Lightbox, and if that's the way it has to be done, then this is yet another thing that takes more clicks than it used to... I guess if there's a good reason SmugMug has for that, OK, but if not, one wonders... why?

denisegoldberg

WinsomeWorks wrote: »

I haven't migrated, so didn't know if Lightbox had remained the same in that way & it appears it has. But the OP wants an obvious way (I would assume in a gallery instead of lightbox) for visitors to do this like they had in Legacy. Some folks wouldn't know to go to Lightbox, and if that's the way it has to be done, then this is yet another thing that takes more clicks than it used to... I guess if there's a good reason SmugMug has for that, OK, but if not, one wonders... why?

I don't understand your issue - in the old smug the download button downloaded the original and right click saved the size that was displayed. If the gallery style is smugmug or journal than a right click in place will save the size that is shown.

--- Denise

WinsomeWorks

denisegoldberg wrote: »

I don't understand your issue - in the old smug the download button downloaded the original and right click saved the size that was displayed. If the gallery style is smugmug or journal than a right click in place will save the size that is shown.

--- Denise

It's not really my issue, it's just that I understand the issue the OP has in New Smug, because a family member of mine had just been downloading some stuff from my legacy site. And I didn't think this person's issue in this thread is getting understood exactly. Yes, you can (evidently) still download an original basically like before (although imho the "Download" icons I've seen in the New Smug are practically invisible). But anyhow, as far as seeing instantly that various sizes are available-- that happened easily on the hover on Legacy. Now you can still get them, but I think the OP is saying (although I'm not really wanting to put words in their mouth) that the process or availability of various sizes isn't obvious to the un-initiated as it had been on Legacy, because the hover-box doesn't show them that?

And yes, the right click in place will save the size that's shown, but most people would have no idea what size they're getting from a right click. As I learned from my own family member, they thought they'd get an original size that way. And what's shown (I guess?) could vary depending on the screen they're using? Anyway, I should let the OP duck in here, because my interest is mainly about educating myself on what all is entailed with switching to New Smug. But I will certainly run into this issue, so that's why I'm following it...there's been other related discussion about the hover-box & its missing info.

P.S. I realize that in Legacy as well, a person may not have any idea what size they're getting from a right click. In fact, I'm trying to get the RC message changed on my downloadable-image-galleries so that other family members in the future will know to use the Download button if they want an original.

denisegoldberg

WinsomeWorks wrote: »

In fact, I'm trying to get the RC message changed on my downloadable-image-galleries so that other family members in the future will know to use the Download button if they want an original.

I don't think you're going to be able to do that - as far as I know the Download button is only enabled if Originals are available for viewing AND right click protection is off.

--- Denise

zoomer

Yes Winsome, you stated my concerns exactly. I have never heard of Lightbox.
My customers have no idea what size they are getting and it will vary from customer to customer so now I have to keep going in and changing the size per the customer....what a pain.

WinsomeWorks

zoomer wrote: »

Yes Winsome, you stated my concerns exactly. I have never heard of Lightbox.
My customers have no idea what size they are getting and it will vary from customer to customer so now I have to keep going in and changing the size per the customer....what a pain.

Lightbox is just the view you get when you click on a large photo preview (such as in a SmugMug Style Gallery).... and it then takes you to one of those pages where you're only seeing that photo all by itself (without all the other thumbnails in that gallery). It took me awhile to figure out what people were talking about too (I mean yrs ago when I first joined), because I guess some of us just don't know to click on that photo. That's why the hover is helpful (although I know I've heard from some people that those hover boxes don't make sense in tablets, but that would be SmugMug's problem to solve... i.e. make it work differently if it knows someone's using a tablet).

It's funny, isn't it... I've realized in the last year or so from watching my spouse and some other people use my site or other sites.... some people are just "clickers"; I mean they will approach a page entirely differently from others (and myself) where they'll kinda go around, finding out everything that's hover-able and/or clickable, & it's like an automatic response; they just do it w/o even thinking. But some of us just aren't built that way, and those two worlds or computer approaches really don't seem to understand one another's problems/issues very well. The one world just can't figure out why the other world doesn't simply notice stuff.... stuff that seems completely invisible or incomprehensible to the other! I usually want one way to do something on the computer... the best way, the way that works best. I usually don't need a bunch of ways, and the availability of a bunch of ways (especially if none of them are as good as the one that seems to me like it should be the only way!!) can make me crazy. But I know for sure that's not everyone!

But I digress.... I wonder if you can put a message somewhere to let people know how to find the sizes... but certainly you should put in a request somewhere for more hover options, because I know for darned certain that there are gazillions of people out there who will never know about the lightbox options.

Andy

Yikes y'all are reading way too much into this. Facebook has trained everyone to click the photo. Boom-done.

So. Many. Words.
So. Few. Photos.

Go forth and shoot!

mbonocore

WinsomeWorks wrote: »

I wonder if you can put a message somewhere to let people know how to find the sizes.

Text Box Content Block. You can put it right at the top of EVERY gallery

ablichter

denisegoldberg wrote: »

Originally Posted by WinsomeWorks
In fact, I'm trying to get the RC message changed on my downloadable-image-galleries so that other family members in the future will know to use the Download button if they want an original.

I don't think you're going to be able to do that - as far as I know the Download button is only enabled if Originals are available for viewing AND right click protection is off.

--- Denise

To change the RC message, edit the message text and then copy and paste the below code into your CSS Block:

.sm-right-click-message:after { content: 'my custom right click message'; } .sm-right-click-message .sm-tooltip-content { display: none; }

denisegoldberg

ablichter wrote: »

To change the RC message, edit the message text and then copy and paste the below code into your CSS Block:

I believe she wants to have downloads enabled - for that to happen right click protect needs to be turned off.

--- Denise

ablichter

denisegoldberg wrote: »

I don't think you're going to be able to do that - as far as I know the Download button is only enabled if Originals are available for viewing AND right click protection is off.

--- Denise

denisegoldberg wrote: »

I believe she wants to have downloads enabled - for that to happen right click protect needs to be turned off.

--- Denise

Ok, should have read your answer to the end
Tscha, seems RCP is more important to her.

southeasternphotography

Hey Andy, the comment about the two different worlds was pretty accurate. And you showed that you belong to one of those worlds with the Facebook comment. MANY people do not use Facebook so how would they know? This is just a comment - not a rant or anything personal - just an observation.

dennismullen

mbonocore wrote: »

Text Box Content Block. You can put it right at the top of EVERY gallery

So when will the Text Box Content Block bugs be fixed?

Cheers,

Andy

southeasternphotography wrote: »

MANY people do not use Facebook so how would they know? This is just a comment - not a rant or anything personal - just an observation.

vs using Dgrin, or SmugMug? Not even an issue. Sorry, FB, Apple, and Many others have "trained" the masses on the web for us all.

southeasternphotography

There are still ALOT of OLD (whoops!) folks out there that come to our sites that are not computer/otherthings literate! You are VERY literate in computer technology. You are simply justifying my comment! Love ya guy, but the rest of the world is not as computer literate as we are! And we make SALES off these folks! If things are not VERY PLAINLY obvious, they don't know how to change the settings or even understand that they CAN change the settings. Thanks for responding, though. You have been a major help to many people.

WinsomeWorks

I meant to say long ago too that yeah, some people have been trained by FB to click a photo, but sorry, doesn't do the same thing as here. At all. On FB, clicking often takes you to the next photo. So that's what some people think. So if that's not what they want, they don't click. And yes, what SmugMug gurus tend to completely forget is that a great many of us who have sites here, if we're selling at all, AND if we're allowing some form of downloading for our family snaps or what-have-you... the people doing that are often folks in a generation or more older than us. I know for a fact how silly it is to pretend that they all (or even that half of 'em) are very comfortable navigating a site like this, because they simply aren't.

Look, I've gotten notes & calls from at least 5 people who had to completely give up trying to get stuff from my site. One person, 10 yrs. my junior, even had everything cropped & nearly ready to order & had a whole bug-aboo. Others couldn't find various things that seemed pretty easy to me. And still many others besides those folks didn't give up, but had to get more instructions from me because of things not being clear to them. And as far as right-clicking to download (if allowed)... I guarantee you that 3/4 of the people you ask would have no idea that right-clicking to download is only gonna get you the size you see displayed. That much has been made clear to be from the many years of calendar-making my family members have done, often by getting photos from my family snaps on Smug.

PS to whoever was wondering-- yes, RCP is important to me, but I don't use it on what I consider to be snapshots that I want my friends/family to have access to. I don't watermark them either.

WinsomeWorks

dennismullen wrote: »

So when will the Text Box Content Block bugs be fixed?

Cheers,

What are the issues there? Or point us to the thread(s) ?

southeasternphotography

And for those who understand the RCP issue (Right Click Protection), if you have this turned on, it appears that Google Images will NOT find your images. Maybe they will if you have a blog pointing to the specific images. But on the whole, we (others on SM who have been researching this issue) have found that RCP will block your images from being found on Google images. Don't know what the Text Box Content Block bugs are.

dennismullen

WinsomeWorks wrote: »

What are the issues there? Or point us to the thread(s) ?

http://www.dgrin.com/showthread.php?t=236719&highlight=text

http://www.dgrin.com/showthread.php?t=238145&highlight=text

Different browsers have various problems.
I can't get the text to center.

Cheers,

picturebike

southeasternphotography wrote: »

There are still ALOT of OLD (whoops!) folks out there that come to our sites that are not computer/otherthings literate! You are VERY literate in computer technology. You are simply justifying my comment! Love ya guy, but the rest of the world is not as computer literate as we are! And we make SALES off these folks! If things are not VERY PLAINLY obvious, they don't know how to change the settings or even understand that they CAN change the settings. Thanks for responding, though. You have been a major help to many people.

couldnt agree more, many times im on the phone talking clients through there purchases and it takes a lot of patients at times but these people often spend a lot of money with me so im happy to help, im still in Legacy so god knows whats awaiting me if/when i go live with the new SM...