Is there ever an update?

brandofamily

There are tons of bugs and features that have been removed that have requested to be returned...
Is there ever a fix for any of these? Is the list of fixes posted someplace?
I have only found a few bugs that bother me so far and have reported them, but I never hear any fixes being completed nor does anyone reply to request for updates?
Seems customer service has dropped off.... not good,:dunno

docwalker

Bug fixes are announced periodically on our news.smugmug.com page. We typically cannot give updates or statuses as they are constantly changing as things are fixed and tested.

beardedgit

docwalker wrote: »

Bug fixes are announced periodically on our news.smugmug.com page.

The latest entry there is dated 29th August 2013. With no other evidence to go on, it looks like SM's fixed nothing during the ten days since then.

denisegoldberg

There are scattered fix notifications in threads - if I see them I've been updating the thread titles to indicate a fix.

Unfortunately there doesn't appear to be a good way to see all of the fixes right now - or we're all missing it.

Hey Michael -
If you're reading this, is there a list on dgrin somewhere that we are all looking past?

--- Denise

uketeecee

There's an 'Active Bug List' here: http://www.dgrin.com/forumdisplay.php?f=65 which is useful.

However, when a bug is fixed it's removed from the list. So when you look at the list it's not possible to identify which bugs have been fixed.

It would be helpful if in addition to the 'Active Bug List' there was 'Fixed Bug List'.

AperturePlus

uketeecee wrote: »

when a bug is fixed it's removed from the list. So when you look at the list it's not possible to identify which bugs have been fixed.

It would be helpful if in addition to the 'Active Bug List' there was 'Fixed Bug List'.

That's crazy! lol - are they trying to confuse us?

Active bugs should remain in the bug list and have their headings changed to 'fixed', surely???

phaserbeam

I don't see any need for a "Fixed bugs"-list, except for people who have migrated but not yet unveiled and are not going to unveil for the next few months. They need to know someday if a problem they had got fixed already. None of the new users will ever need to know what has been fixed. Just some extra work. You always can search the bugreports forum for "[Fixed]" titles (just checked, 14 results found).

I would prefer an "Accepted feature requests"-list instead of a "Fixed bugs"-list.

LPC

phaserbeam wrote: »

I don't see any need for a "Fixed bugs"-list, except for people who have migrated but not yet unveiled and are not going to unveil for the next few months. They need to know someday if a problem they had got fixed already. None of the new users will ever need to know what has been fixed. Just some extra work. You always can search the bugreports forum for "[Fixed]" titles (just checked, 14 results found).

I would prefer an "Accepted feature requests"-list instead of a "Fixed bugs"-list.

+1

I don't need to be kept informed of bugs I don't have or bugs I used to have but didn't realize I had but have now been fixed anyway. If you report a bug and then one day you don't have it anymore then I think it's fair to assume that it's been fixed. If you are still having the problem but the thread has disappeared then you should start a new one as it's fair to assume that you didn't have the bug you thought you had in the first place.

Feature requests which have been acknowledged and will be worked on would be good though and should stay there when they have been implemented as I'm certain there will be features I didn't know I wanted until I saw them in action, as it were.

beardedgit

They should keep copies of everything - the bugs, the glitches, the gremlins, the workarounds, the code-snippets, the CSS-hacks, the fixes, the complaints, the kudos, The Good, The Bad and The Ugly...

Everything.

There will come a time when they start work on Smug3, when they're considering downgrading this current NewSM to NewLegacy, and when the current Legacy is a distant memory of how things used to be so simple that they actually worked.

At that time they should make sure that everyone at SM, from the CEO to the bog-cleaner, reads through the whole lot, word-by-word, bracket-by-bracket, hash-by-hash. Hopefully they'll think "let's do it better this time, let's do it right".

It's called "learning from your mistakes". It won't happen if the records are incomplete, adjusted or ignored.

AperturePlus

Just to make myself clear in my previous post - I don't want to know when a bug is fixed if it doesn't pertain to me, but if it is something that I am looking out for (I know that it is a bug, as it has been put in the bug list) then the bug list title should change to 'fixed'.

phaserbeam

beardedgit wrote: »

They should keep copies of everything - the bugs, the glitches, the gremlins, the workarounds, the code-snippets, the CSS-hacks, the fixes, the complaints, the kudos, The Good, The Bad and The Ugly...

AperturePlus wrote: »

I don't want to know when a bug is fixed if it doesn't pertain to me, but if it is something that I am looking out for (I know that it is a bug, as it has been put in the bug list) then the bug list title should change to 'fixed'.

Have you even tried the search? It's working like that already... fixed bugs get the "[Fixed]" prefix and all bugs remain in the "Bug reports" sub-forum once they got fixed. There is just no need to keep them in a separate "Active bugs" sub-forum. The "Active Bugs" list should really only contain open issues which the dev-team is working on.

from mbonocore:

The Active Bug List Forum will ONLY contain open issues. Once an issue is resolved, it will be removed from the list, and the prefix [Fixed] will be added to the original post in the Bug Reporting Forum.

Allen

Everything should remain in the "Active Bug List Forum" and those fixed should be preceded with [fixed]. It would
be ridiculous to have to search for them all the time. A lot of folks are using work-arounds that need to be addressed.

beardedgit

phaserbeam wrote: »

The "Active Bugs" list should really only contain open issues which the dev-team is working on.

Sounds OK in principle, but reality is different. Only 4 items have been added to that list so far this month, I don't believe that only 4 bugs have identified and found to be dev-team-worthy since the end of August. A quick read of the Support Forum tells a different story.

So, either nobody's maintaining the list, or nobody's verifying and working on the other bugs. Neither scenario is acceptable.

AperturePlus

beardedgit wrote: »

Only 4 items have been added to that list so far this month, I don't believe that only 4 bugs have identified and found to be dev-team-worthy since the end of August. A quick read of the Support Forum tells a different story.

So, either nobody's maintaining the list, or nobody's verifying and working on the other bugs. Neither scenario is acceptable.

I don't know if only Michael can update this list, but I discovered one last week that has not been updated: http://www.dgrin.com/showpost.php?p=1907974&postcount=16

Or the full thread here: http://www.dgrin.com/showthread.php?t=240170

beardedgit

AperturePlus wrote: »

I don't know if only Michael can update this list...

No, he's not the only one.

The latest item was added by moiraine on September 4th.

Besides that, Michael left "HeroOfCanton" in charge from September 3rd to 7th, that implies that HoC has update rights. Do you see much input from said Hero in that forum? Or in any of the SmugMug support forums? I did a count this morning and found just three posts during MB's absence - http://dgrin.com/search.php?searchid=6134886

WinsomeWorks

I don't think stuff that's been fixed should entirely be taken off the list. Like some others have said, it should just have [Fixed] placed before it as they're trying to do now. (but not always keeping up with it). I mean, if those fixed items could be then gahtered in one place, that's fine too, but yes... future developers, heroes, etc, should have easy access to them because a whole history and detailed expanation is often there. It also helps keep a record of how certain things should be. For instance, there are some tools that go ker-floo-y at times & then eventually get fixed, but the fix does not bring them back to their originally correctly-working-state. I have plenty of examples including color-corrections, keywords & "copy photo", as well as others. The histories are/were there, if anyone cares to delve into it.

Also, there are bugs that get proclaimed "Fixed" and maybe do seem fixed for awhile. Then people have an issue with it 2 weeks down the road. If they can find that thread from 2 weeks before, they can save themselves a lot of time and complete re-hashing if they can just say "this same exact thing is happening again". SmugMug has a LOT of work to do to help Bug Fixing be much less onerous to the community, and they could help us much by keeping these threads, placing [Fixed] in front, & also posting in their news when something's fixed. Then the community can give its confirmation too that things are fixed. And then if I'm using some tool that I know had issues, I'll hopefully see the [Fixed] sign in front of it & know I don't need to do some work-around.