Add to cart - Photos from this gallery not working

ThreeGuysPhotography

I have galleries under a folder with a password. When you choose add to cart - photos from this gallery it says "There are no photos for sale in that gallery". Edit: They can still get to the single photo cart screen, just not the one for multiple pictures.

Also, if I have a gallery with a password and they get to the pictures if they choose add to cart - photos from this gallery it takes them to another password screen and then another...and eventually to an error page. Then if you go back to the start and go to the gallery it all works.

I am really starting to think the NEW SM is not ready for prime time.

I need this stuff to work for my clients.

-Wayne

zacHer0

Link to one of these galleries please?

ThreeGuysPhotography

Gallery under locked folder:
http://www.threeguysphotography.com/Online-Proofs/Jaywant/Jaywant-Prints

Locked gallery on its own:
http://www.threeguysphotography.com/Online-Proofs/Holly

zacHer0

Hmm, I don't see any problems here. If I clicked Add to Cart > Photos from This Gallery I can buy photos and it doesn't say "There are no photos for sale in that gallery". Did you change something with your pricelist that is assigned to these galleries? If you still have problems it might be better to email the help desk so we can give you some personal help on this.

ThreeGuysPhotography

Do you have access the same as when I'm signed in? Because that works fine for me. It's when I open a private browser and login like my client would that I have the issues.

zacHer0

Yes, I can see it as you do but I can't see the gallery logged out since it has the password. Please private message me the password so I can check. Thanks.

ThreeGuysPhotography

Done.

Thanks Zac.

zacHer0

Something funny is going on here, thanks for bringing it to our attention. I will alert our QA team so they can do some testing.

ThreeGuysPhotography

Thanks. Let me know if anything is needed from my end.

ThreeGuysPhotography

Should I go ahead and e-mail the help desk with this issue or just check back here for updates?

ThreeGuysPhotography

Any updates?

ceasley

I found what seems to be a bug last night with the shopping card. My public photos are in Smart Galleries but are taken from galleries that were password protected. When I clicked on Add to Cart I get a message that says "Wrong Permissions" so no one is able to purchase those photos. I've since changed almost everything to unlisted instead of PW protected, but if you check this photo, I think you'll see what I mean. http://www.colleeneasley.com/Collections/Pets/i-wxcqsMj/A This photo is in my family folder which is password protected, but it also shows in a public Smart Gallery called Pets. Like Wayne - I have no problem putting this photo in the cart if I'm logged in, but when I'm logged out, I get the permissions error.

ThreeGuysPhotography

You certainly have an issue but it is a little different.

When I'm not signed in (as a client would be) I can't order multiple photos from any gallery under a folder with a password. I can order single photos from any picture in any of the galleries under a folder with a password. But, when I go to order multiple galleries it comes up like this:




Also if I go to a gallery with a password that isn't under a folder with a password I can once again order single pictures. But, when I go to order multiple pictures it sends me to an older logon page to put in my password again:



Then I get a 'This page can't be displayed' error page. Then If I go back to the site and go to the gallery (because my password has now been stored) I can go and order multiple pictures.

They can repeat this issue so I'm not sure what is taking so long to find out what is going on...

ThreeGuysPhotography

Still can't pull up order for multiple pictures from galleries with password (or galleries under folder with password) when I'm not signed in. Any updates?

zacHer0

This has been bugged and the fix is currently in testing. Hopefully QA will be able to get this one out today.

ThreeGuysPhotography

zacHer0 wrote: »

This has been bugged and the fix is currently in testing. Hopefully QA will be able to get this one out today.

Rocking good news! Thanks for the update.

Edit: It's working now! Thanks

zacHer0

ThreeGuysPhotography wrote: »

Rocking good news! Thanks for the update.

Edit: It's working now! Thanks

Yes, should be all fixed now . Let us know if you see other problems.

andreishpak

Have exactly the same situation today - can't choose multiple pictures from gallery into shopping card.
Receive "No photos for sale"
Single image and whole gallery download work - choosing images doesn't. No choice of images just "No photos for sale"
It worked just 2 weeks ago - doesn't work now and I didn't change anything on my side

zacHer0

andreishpak wrote: »

Have exactly the same situation today - can't choose multiple pictures from gallery into shopping card.
Receive "No photos for sale"
Single image and whole gallery download work - choosing images doesn't. No choice of images just "No photos for sale"
It worked just 2 weeks ago - doesn't work now and I didn't change anything on my side

Can you either paste a link to the gallery here or write us at the help desk with the link? Thanks.

http://help.smugmug.com/customer/portal/emails/new

sbhoso

No photos for sale message when selecting
Would appreciate your help in telling me why I get the "no photos for sale" message for the gallery below
after setting Shopping cart on (tried also living it off)

https://silviahosokawa.smugmug.com/Professional/Katie-Suresh-50th-Party/Katie-Suresh-50th-Birthday-par/

Many thanks

Allen

Did you collect the photos? If the originating galleries have selling turned off this would carry to any collected photo.

sbhoso

Allen wrote: »

Did you collect the photos? If the originating galleries have selling turned off this would carry to any collected photo.

Thank you for your prompt reply. I have uploaded the picture and created the gallery. I just tried to create a new folder and a new gallery with shopping set ON and uploaded the images and still same message
https://silviahosokawa.smugmug.com/Professional/Katie-Suresh-50th-Birthday-Par/Katie-Suresh-50th-party/
There are no photos for sale in this gallery.
What do you mean collected?
It works for this gallery
https://silviahosokawa.smugmug.com/Professional/Family-Photo-Shoot/Photo-Shoot/

but not for the one I desperatly need
https://silviahosokawa.smugmug.com/Professional/Katie-Suresh-50th-Party/Katie-and-Suresh-50th-Party-Ph/

appreciate your help

annnna8888

Images in this gallery are PNGs, which are not printable. You will need to upload JPGs if you would like to offer them for sale.

Ana
SmugMug Support Hero

owilliams

sbhoso wrote: »

Would appreciate your help in telling me why I get the "no photos for sale" message for the gallery below
after setting Shopping cart on (tried also living it off)

https://silviahosokawa.smugmug.com/Professional/Katie-Suresh-50th-Party/Katie-Suresh-50th-Birthday-par/

Many thanks

so sorry for the trouble that you are seeing. I've checked on the gallery that you posted above but I am not seeing anything there (404 error). did you change the location of the gallery?> please reply back with the updated link so that we can take a closer look.

-Oliver
SM Support

Allen

https://silviahosokawa.smugmug.com/Professional/Katie-Suresh-50th-Party/Katie-and-Suresh-50th-Party-Ph
I see many photos for sell?

Found gallery by using /date

owilliams

Thanks Allen. I too am seeing the bulk add to cart tool is working fine. I am having our QA team look into this now. I'll be sure to report back when we have a solution.

WinsomeWorks

Another support person had already responded to the OP (all this was awhile ago) and told them that they had PNGs on the page instead of JPGs, that's why they weren't able to sell them. However, by now, it appears they uploaded new photos, right? And the "Buy" buttons are there, so it doesn't seem that this is a current issue. I imagine they fixed it after hearing back from the other Hero awhile back.

owilliams wrote: »

Thanks Allen. I too am seeing the bulk add to cart tool is working fine. I am having our QA team look into this now. I'll be sure to report back when we have a solution.