Upload problems

Allen

I have one photo uploading that's been in verifying mode forever.

Opened gallery in another tab and there are eight in the gallery processing all of this one photo.

Looked in upload stats and there are 16 in the queue and eight completed all of this one photo.

Ya think there's a problem?

Allen

Think Smug got in and removed the processing photos and I managed to upload the one photo.
So looks like working now.

rainforest1155

Allen,
Take a look at your upload log (account settings > stats > uploads > details). The uploads showing the "upload incomplete" error were likely the ones that you saw "in queue" when you started the thread. Those didn't upload properly and eventually changed over to the error status. Before the system displayed the error message, the photos likely showed up as processing in the gallery for you as the logged in account owner.

I understand that this may be confusing and I've already asked our team to take a look if there's a way for us to improve things to not give the impression that the photos were uploaded successfully and processing if they really were not.

Please note that the "upload incomplete" error is the exception and usually if there's an upload error, it's the "incomplete file" error that comes up pretty much without any delay after the uploader has uploaded the file.

Allen

rainforest1155 wrote: »

Allen,
Take a look at your upload log (account settings > stats > uploads > details). The uploads showing the "upload incomplete" error were likely the ones that you saw "in queue" when you started the thread. Those didn't upload properly and eventually changed over to the error status. Before the system displayed the error message, the photos likely showed up as processing in the gallery for you as the logged in account owner.

I understand that this may be confusing and I've already asked our team to take a look if there's a way for us to improve things to not give the impression that the photos were uploaded successfully and processing if they really were not.

Please note that the "upload incomplete" error is the exception and usually if there's an upload error, it's the "incomplete file" error that comes up pretty much without any delay after the uploader has uploaded the file.

Only had one photo uploading but eight showed processing in the gallery which all disappeared after
couple hours. On the status page there were 24 with all kinds on time stamps hours apart.

Anyway, just reporting something weird happening.
Thanks for looking.