Private Gallery Access with Password Set Results in 404 Page Not Found for Client

love

I am having an issue giving a custom URL to a Private Gallery (two galleries specifically) that are password protected. Each visit to the gallery URL results in a Page Not Found error instead of the user being asked for the password to access the Private Gallery. I thought the container folder permissions might have had something to do with the failure I was seeing so I moved the private galleries to a public folder instead of a private folder, but I always encounter the Page Not Found error in either scenario. The two test scenarios were:

>Folder (public)
>>Gallery (private w/password)

>Folder (private w/password; password same as gallery password)
>>Gallery (private w/password)

What am I doing wrong? I could have sworn this was a feature in the old smugmug, is this type of access no longer supported? i.e. a Private Gallery that prompts users for a password to access it?

Thanks in advance!
-Nicole

Allen

Is the first letter a capital? Needs to be.

wedding vs Weddings

love

Yes indeed. I let the title drive the contents of the custom url creation, so each starting word after each slash is capitalized just as the SmugMug interface initiated. Spaces were replaced by dashes.

denisegoldberg

love wrote: »

I am having an issue giving a custom URL to a Private Gallery (two galleries specifically) that are password protected.

Are the galleries defined as "Private"?

Private galleries can only be accessed by the site owner; they did not exist prior to the new smugmug. From the help page at http://help.smugmug.com/customer/portal/articles/1229910-new-smugmug-what-are-the-gallery-level-privacy-settings-:

Private Galleries/Pages/Folders are TOTALLY private. They can ONLY be accessed by the logged in owner of the site. There is not a way to share a Private gallery.

Galleries for customer access with password can be set to public or unlisted.

--- Denise

love

Thanks Denise for the link, I changed everything to unlisted and it's all working as expected now.