Can't get rid of default watermark

ablichterablichter Registered Users Posts: 294 Major grins
edited September 13, 2013 in Bug Reporting
I updated to Portfolio the other day and applied the default watermark to some of my galleries.

1. it only was added to the max. images size, not the lower sizes. According to Help it should be added to all display sizes > 801px.
2. two days ago I created an own watermark which only is added to galleries/images which haven't been watermarked yet. Galleries which were watermarked before with the default watermark are not touched and the large and ugly "PROOF" still is shown. No chance to change that.
3. it is pretty cumbersome to apply changes to all galleries like watermarking them.
Can't be that I have to go to every single gallery in order to change the same settings.

Comments

  • WendeeWendee Registered Users Posts: 171 Major grins
    edited September 12, 2013
    Hi Jörg,

    1. The watermark should apply to all display sizes, could you email our help desk with links to the galleries you're having trouble with?
    http://help.smugmug.com/

    2. If you've changed the watermark setting to the new watermark this won't immediately apply the new watermark, using the Tools menu or applying changes through the Organizer (depending if you're on Legacy or the New SmugMug) will be quicker, because those options put the images back into processing to apply the new watermark.

    3. Yes, we're aware, and working on ideas to help with this. We've never had an option to add, remove or update watermarks on all images in all galleries at one single time, I believe because of the processing time and resources it would take on some accounts to update and remake thousands of images in all display sizes.

    If you need anything else, please let us know.

    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
  • ablichterablichter Registered Users Posts: 294 Major grins
    edited September 13, 2013
    Wendee wrote: »
    1. The watermark should apply to all display sizes, could you email our help desk with links to the galleries you're having trouble with? http://help.smugmug.com/
    Okay, thanks will do that.
    2. If you've changed the watermark setting to the new watermark this won't immediately apply the new watermark, using the Tools menu or applying changes through the Organizer (depending if you're on Legacy or the New SmugMug) will be quicker, because those options put the images back into processing to apply the new watermark.
    Well, they stuck. They not only do not apply to smaller sizes, also old ones are not changed. Should have happen after three days.
    Just FYI. No answer expected. ;)
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