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[Fixed] Unexpected behaviour navigating in Lightbox

beardedgitbeardedgit Registered Users Posts: 854 Major grins
edited October 5, 2013 in Bug Reporting
I've no idea how long this has been going on, I only noticed it this morning, I'll walk you through it...

  1. Open this gallery (although the bug(?) isn't confined to only this gallery.)
  2. Click the FIRST pic to open it in Lightbox.
  3. Click the LEFT nav arrow. I was expecting it to take me "round the Horn backwards", ie to take me to the LAST pic in the gallery, but it doesn't. It takes me to a pic somewhere in the middle of the gallery.
If you don't see the effect, or if the LEFT arrow is greyed-out, do a screen-refresh or close the page and hit the link again, it usually kicks-in second-time-around.

It's an odd one, eh? And it doesn't affect all galleries.

I tried disabling ALL CSS code hacks but it made no difference. It happens logged-in and logged-out.

Does anybody else see what I see?


FWIW: XP SP3, Firefox 23.0.1, New SM
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    AceCo55AceCo55 Registered Users Posts: 950 Major grins
    edited September 13, 2013
    Yes I get what you describe. The image that comes up is about two-thirds the way into the gallery.

    Edit: Windows 7, Chrome 29
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    AceCo55 wrote: »
    Yes I get what you describe. The image that comes up is about two-thirds the way into the gallery.

    Edit: Windows 7, Chrome 29

    Thanks for taking the time to confirm this bug thumb.gif
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    Further tests here indicate that this bug seems to affect Lightboxed pics from my Collage Landscape and Collage Portrait galleries but not those from my Journal galleries.

    Here are a couple of links for anyone that wants to check out the "bug":

    A Collage Portrait gallery
    A Journal gallery
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 13, 2013
    Here http://beardedgit.smugmug.com/Fellwalking/Day-Walks/YHA-Keswick-Jan-2013/i-PdCQNv2/A I cannot click the left arrow button. It's unclickable (as it should be, I think, since it's the first photo in the gallery).
    Andy

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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    Andy wrote: »
    Here http://beardedgit.smugmug.com/Fellwalking/Day-Walks/YHA-Keswick-Jan-2013/i-PdCQNv2/A I cannot click the left arrow button. It's unclickable (as it should be, I think, since it's the first photo in the gallery).
    Can you refresh the page and try again (as per the OP) please, Andy? I find that after a refresh the left arrow becomes clickable.
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    phaserbeamphaserbeam Registered Users Posts: 452 Major grins
    edited September 13, 2013
    beardedgit wrote: »
    I find that after a refresh the left arrow becomes clickable.

    I was able to reproduce that on the link above here using opera12 browser. After a refresh the button becomes clickable.

    Same here on my site. Hit refresh and wait until the lightbox is fully loaded again (will take a few seconds), then the button is clickable even for the first image.
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    phaserbeam wrote: »
    Same here on my site. Hit refresh and wait until the lightbox is fully loaded again (will take a few seconds), then the button is clickable even for the first image.
    At that link I found the left arrow to be clickable without having to do a refresh.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 13, 2013
    On refresh, it still isn't clickable.

    SM does NOT support Opera Browser.
    Andy

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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    Even more testing here - clicking the left arrow when the first pic is in Lightbox always brings up the 18th pic in the gallery.
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    HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 13, 2013
    I can reproduce it, I'll get the ticket re-opened and we will look into it.
    Quality Engineer - My SmugMug Site

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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    HeroOfCanton wrote: »
    From what I can tell, this is only in the organic (collage) style galleries. This was an issue several months back, but was fixed with a few other things. I can reproduce it, I'll get the ticket re-opened and we will look into it.
    Thanks for that thumb.gif

    "This was an issue several months back..."? I didn't know that "organic (collage) style galleries" were available in Legacy headscratch.gif

    What combo of OS/browser did you use to reproduce it?

    Can you let us know the ticket number, please?
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    moirainemoiraine Registered Users Posts: 123 Major grins
    edited September 13, 2013
    To clarify, the bug had cropped up during development testing but was closed again.

    I'm able to reproduce with 100% consistency on the organic style on the 1st image of the page being opened directly to lightbox (refreshing the page once it's in lightbox, basically) on FireFox. This did get brought to my attention and a fix is being worked on now, thanks for the clear report!
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 13, 2013
    moiraine wrote: »
    To clarify, the bug had cropped up during development testing but was closed again.
    Ah, it all makes sense now.
    moiraine wrote: »
    This did get brought to my attention and a fix is being worked on now...
    That's good news thumb.gif
    moiraine wrote: »
    ... thanks for the clear report!
    Happy to help - I like to get to grips with problems in order to get them fixed, and I've found that having the max amount of info is a key part of the process. Unlike some folks, I tend not to discount or discredit any evidence until it's absolutely certain that there's no longer a need for it.

    I look forward to seeing the effects of your fix :cool
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    phaserbeamphaserbeam Registered Users Posts: 452 Major grins
    edited September 13, 2013
    Andy wrote: »
    SM does NOT support Opera Browser.

    Yes... chrome is the only one isn't it? Too bad chrome isn't very useful to me. So i live with the opera bugs in new SM before i would install chrome on this machine.

    Anyway... bug has been identified and it is not operas fault... thumb.gif
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    HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 13, 2013
    phaserbeam wrote: »
    Yes... chrome is the only one isn't it? Too bad chrome isn't very useful to me. So i live with the opera bugs in new SM before i would install chrome on this machine.

    Anyway... bug has been identified and it is not operas fault... thumb.gif

    You can go here to see the supported browsers and systems.

    tl;dr Chrome, FF, Safari and IE9+
    Quality Engineer - My SmugMug Site

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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 14, 2013
    One last bit of info from tests - this bug doesn't happen when the gallery contains 18 or fewer pics.

    That's all I've got.

    Now it's down to you, SmugMug.
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited September 16, 2013
    moiraine wrote: »
    This did get brought to my attention and a fix is being worked on now...
    So, shouldn't this matter have been added to the "SmugMug Active Bug List"?
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    moirainemoiraine Registered Users Posts: 123 Major grins
    edited September 16, 2013
    yes, added
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited October 1, 2013
    moiraine wrote: »
    yes, added
    Fine, but what about a fix? On September 13th you said "a fix is being worked on now", but there's been no feedback or fix since then.
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited October 2, 2013
    Bearded, the left arrow on the first image was disabled. Sorry for not reporting the fix
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited October 2, 2013
    MB, I see no fix at this end, I just checked again and the problem's still there. If you think it's fixed, you ain't tested the fix properly!

    To reproduce, follow this example:

    From my homepage, click "Fellwalking" > "Day Walks" > "YHA Keswick - January 2013" and then open the first image "Hartsop Dodd et al" in Lightbox.

    Occasionally the back-arrow there is greyed-out, but usually it's active. If it is greyed-out, a screen-refresh (either soft or "F5" key in Firefox/XP) will usually make it active.

    When the back-arrow is active, clicking it always jumps to the 18th image ("Water Margin").

    This happens in all of my galleries where the following conditions apply:
    1: More than 18 images;
    2: Gallery style = Collage Landscape or Collage Portrait.

    Sorry, but you need to go back and have another look at this.

    Please remove the [Fixed] prefix from the thread title and return the thread to the Active Bug List.
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    mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited October 2, 2013
    My bad Bearded. I was misinformed.
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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited October 2, 2013
    No probs, MB. I can imagine how chaotic it is over at SM HQ :confused

    Thanks for reincarnating this issue in the Active Bugs List, please be aware that the back-arrow bug doesn't take you to a random photo, it always goes to the 18th thumb.gif
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    HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited October 4, 2013
    This was resolved today, please check and report back if it wasn't
    Quality Engineer - My SmugMug Site

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    beardedgitbeardedgit Registered Users Posts: 854 Major grins
    edited October 5, 2013
    HeroOfCanton wrote: »
    This was resolved today, please check and report back if it wasn't
    Looks good from here, everything seems to be working as it should. Mind you, I can check it only on my FF/XP combo.

    Thanks for your efforts, Guys & Gals thumb.gif
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