How can I get a REFUND from SM

pszilard

I opened 2 PRO accounts with SmugMug for a Non-Profit orgaization and had them pay 2x$300=$600

I am trying to set up the sites only to discover bugs, months after the SM2 has been opened (now in Sept, 2013). I had spent MANY hrs trying to make this thing work, but there are bugs, such as Gallery settings "Open from current folder" do not work, or custom URL, which switches to SM from my domain, when entering a Gallery, etc. etc.

I want to cancel both accounts and get a full refund of the $600 spent. What is the process for this?

AceCo55

Contact Smugmug

http://help.smugmug.com/

jasonscottphoto

I Love it

http://help.smugmug.com/customer/portal/articles/98093

pszilard

I hate it as it's buggy and want to cancel

Thanks for the non-profit link. We are in Australia, so do not have the US non-profit ID or certification. I will however ask about it. I would prefer to have the bugs fixed and have a working site, as changing would imply a lot of work and starting at the bottom of the learning curve.

pszilard

I hate it as it's buggy and want to cancel

Just to set the record straight: I have got some answers to questions, and am now no longer wishing to cancel my accounts.