Password protected folder, galleries not showing

blairsomers

Hi all
I shoot weddings and want to password protect a folder for a client which contains a number of galleries. When I set this up, and login as the client does, there are no galleries showing.

Is this the same fault as described in the "known bugs" area?
I have tried every setting known to man (I think) and read the forums but I can't solve it.

Any help appreciated

Blair

dennismullen

Do you have Hide Owner set in the gallery settings. This can cause thumbnails to not show correctly when a password is set.
I found this out the hard way!

Cheers,

Wendee

Are the galleries private or unlisted? If you have private or unlisted galleries within a folder, the folder will appear empty for a logged-out viewer, since they would need links directly to unlisted galleries and would not be able to see private galleries.

If you need anything else, please let us know.


Wendee
SmugMug Support Hero
http://help.smugmug.com/

blairsomers

Thanks for the replies guys.

Dennis, no, that seems to be ok.

Wendee, I don't think I understand what you mean. The parent folder is unlisted and password protected. Therefore the galleries within the folder are also unlisted - I have no choice in this other than to make them private.

Am I following you correctly when you say that I need to give my bride and groom 6 different links to 6 different password protected galleries? If so, thats just nuts.

Is there a way of having one link to one password protected folder/gallery/page that opens up into further galleries viewable only by the person that entered the password?

denisegoldberg

blairsomers wrote: »

Am I following you correctly when you say that I need to give my bride and groom 6 different links to 6 different password protected galleries? If so, thats just nuts.

Is there a way of having one link to one password protected folder/gallery/page that opens up into further galleries viewable only by the person that entered the password?

Have you considered using galleries that are set to Public but password-protected? Create a folder for the wedding, place all of the galleries in the folder. Set the folder and galleries to public and set the same password for all of the galleries. Give your customer a link to the top level folder and the password. Entering the password once will give them access to all of their galleries.

--- Denise

blairsomers

Thanks for the suggestion Denise. Is that not the same thing though? What you describe is exactly what I am trying to do with an unlisted folder. If I make them public, and password protected will I not just end up with the same result? Entering the top level folder password does not give access to the galleries within once they are password protected also.
I'm very confused by all of this - I have set up a trial on Zenfolio and it works perfectly, exactly the way I want and expect. I prefer the look and feel of Smugmug but I just can't get my head around it......

denisegoldberg

The galleries will be visible on the folder if they are public and password protected. They will not be visible without direct links if unlisted. As I said in my previous post, if you use the same password for all of the galleries the password only needs to be entered once.

mbonocore

Moving to general support

blairsomers

Thanks Denise, I'll try that.

ChancyRat

Re:

I have set up a trial on Zenfolio and it works perfectly

I've done a bit of checking, and discovered that the privacy function in Zenfolio does not allow one to do these 2 variations:
- Make a gallery that is locked down with no indication of the name of your site detectable to visitors, and/or
- Make a gallery that is unlisted but with your logo or site name info visible.

The only option is the 2nd in Zenfolio. I.e., you cannot create a gallery that has no reference to your site name.

The privacy function on Zenfolio, though, does keep google from finding the site.