Two word keywords not sticking

richpepp

From time to time I add a keyword that is two words such as "Rich Pepp". The problem I have now is that there are certain situations where they now get split up. The process is

1. Add keyword pair to photo using quotation marks e.g. "Rich Pepp"
2. Check captions - now shows 'Rich Pepp' without quotation marks. This is correct
3. Save caption
4. Check captions again - now shows 'Rich;Pepp' - two keywords

This also happens if I enter the initial keyword pair using a semi-colon ie. 'Rich Pepp;'
This doesn't appear to happen if there are multiple keywords e.g. 'Rich Pepp;scottish' as then there is the semi-colon delimiter to keep the words together

Hope this all makes sense. The work around for the moment is just to pay attention whenever I am editing captions to ensure that I put the semicolon on the end of the list each time

tx

Rich

mrneutron

I just uploaded this image with no keywords. Then I added the keyword and entered only "Julianne Hough" (with the quotation marks).
http://kimmellportfolio.smugmug.com/Other/Folder-1/Folder-2/Folder-3/Gallery-test-sept-10/i-VhscCgg
If you look at the keyword cloud, it lists both words as one keyword. http://smu.gs/16c937w
http://kimmellportfolio.smugmug.com/My-New-Page
It didn't add anything to the caption.

WinsomeWorks

mrneutron wrote: »

I just uploaded this image with no keywords. Then I added the keyword and entered only "Julianne Hough" (with the quotation marks).
http://kimmellportfolio.smugmug.com/Other/Folder-1/Folder-2/Folder-3/Gallery-test-sept-10/i-VhscCgg
If you look at the keyword cloud, it lists both words as one keyword. http://smu.gs/16c937w
http://kimmellportfolio.smugmug.com/My-New-Page
It didn't add anything to the caption.

You're not listening to (or at least not repeating) the steps that Rich clearly outlined. Please note that it's the saving & then re-opening (& evident re-save) action from SmugMug that is screwing up the multi-keywords!! Also, I'm not on NewSmug yet, but have seen this bug outlined elsewhere, & I believe he's only using the word "caption" because the Edit box that opens is a Keyword, Caption & Title Editing box on New Smug. So unlike Legacy Smug, every time you open a box to edit Keywords, that same box is where you edit Captions too. Anyway, please look around more, because I'm pretty sure this Bug was already tested & listed in Active Bugs by M.Bonocore... could be wrong... (sidenote: Legacy SmugMug is also screwing up multi-keywords into separate parts now. Combined with a long-time Legacy bug where our keywords are actually invisible after adding...)

[ETA: Found this Bug in the Active Bug list: http://www.dgrin.com/showthread.php?t=240164 It's not titled very well, but it seems to be about multi-keywords that have been migrated over from Legacy. They split up if they don't have the semi-colon added at the end too, so it seems like probably the same bug?]

WinsomeWorks

Yeah, I'm sure now that this Bug that Rich describes is the same one that I referenced in my Post #3 below. Like I said, in the "Active Bug List", it's not described all that well, but the Bug does reference the thread that this screenshot and post come from, so they should be able to replicate it as Michael already did. I don't quite understand how the captions, keywords & titles are working with eachother in New Smug, but you guys who are on it, get it, I'm sure. I think what needs to be noted by people trying to fix it though is that it's not only multi-keywords migrated from Legacy that get screwed up. It looks like it happens to keywords added in NewSmug as well? Or maybe it happens when editing photos on NewSmug that were migrated from Old? I'm sure Rich can tell ya. But yes, to be clear, this is on the Active Bug List. http://www.dgrin.com/showthread.php?t=240164 It's a little shocking that it hasn't been fixed yet, as it has the potential to goof up a LOT of sites. Yikes! Here's the original screenshot appearing in the referenced thread:

guy wrote: »

This has been discussed in the support forum but not reported here. It's a bug that could mess up a lot of peoples keywords without them realizing it!

Here is an example:

The photo below shows comments & a single multi word keyword that was set in legacy SM.



So I go into edit photo deatails to make use of the new Title Field & update my comments, I make no changes to the keyword field but after saving the update I now have 4 separate keywords instead of 1!

richpepp

Thanks for that Anna Lisa. I tried my best to write a clear and concise description of the problem but it obviously didn't work but you got it so thanks

I believe he's only using the word "caption" because the Edit box...

No I'm actually just a muppet, I meant keywords. I spotted the issue because I was trying to enter keywords for photos that someone had already entered the captions on so my head got a bit messed. That may have contributed to the confusion over my post. It does seem to be exactly what you posted above and I did search first for it but it's difficult to describe

Thanks again - I hope it gets noted now

Rich;Pepp;

WinsomeWorks

richpepp wrote: »

Thanks for that Anna Lisa. I tried my best to write a clear and concise description of the problem but it obviously didn't work but you got it so thanks
No I'm actually just a muppet, I meant keywords. I spotted the issue because I was trying to enter keywords for photos that someone had already entered the captions on so my head got a bit messed. That may have contributed to the confusion over my post. It does seem to be exactly what you posted above and I did search first for it but it's difficult to describe
Thanks again - I hope it gets noted now
Rich;Pepp;

No prob, Rich. These things can be impossibly difficult to describe. I s'pose someday we'll have a quick & easy way to videotape ourselves trying to do the thing that's not working, & they'll be able to observe it easily. I watched about 4 people trying to describe this in the thread where the screenshot was placed. (funny how a pic is worth 1000 words). And I confess I still don't entirely comprehend it, but I'm sure I would if I were on NewSmug. It seems some people were actually wanting their titles to become keywords as well, or else they were editing only the title & the multi-keywords broke up too.

Anyway, I'm convinced this bug is not fully described in the Active Bug list: http://www.dgrin.com/showthread.php?t=240164 . If you know what's missing from the description, maybe ping M. Bonocore (because no replies are allowed to that particular thread). It's also described as a "rare condition...blah blah...." but what I see looks like something that would be happening constantly... Described that way, I'm worried it'll take a long time to fix, and it's one thing keeping me from migrating!! (There ya go, my selfish interest in this little bug... aargh) The thing that's equally frustrating for me is that there's a weirdly-elusive little Legacy bug with multi-keywords right now too. I can't get the same conditions to work every time. Sometimes it just breaks them up; such a pain.

mbonocore

WinsomeWorks wrote: »

No prob, Rich. These things can be impossibly difficult to describe. I s'pose someday we'll have a quick & easy way to videotape ourselves trying to do the thing that's not working, & they'll be able to observe it easily. I watched about 4 people trying to describe this in the thread where the screenshot was placed. (funny how a pic is worth 1000 words). And I confess I still don't entirely comprehend it, but I'm sure I would if I were on NewSmug. It seems some people were actually wanting their titles to become keywords as well, or else they were editing only the title & the multi-keywords broke up too.

Anyway, I'm convinced this bug is not fully described in the Active Bug list: http://www.dgrin.com/showthread.php?t=240164 . If you know what's missing from the description, maybe ping M. Bonocore (because no replies are allowed to that particular thread). It's also described as a "rare condition...blah blah...." but what I see looks like something that would be happening constantly... Described that way, I'm worried it'll take a long time to fix, and it's one thing keeping me from migrating!! (There ya go, my selfish interest in this little bug... aargh) The thing that's equally frustrating for me is that there's a weirdly-elusive little Legacy bug with multi-keywords right now too. I can't get the same conditions to work every time. Sometimes it just breaks them up; such a pain.

You can film everything you are doing on your screen using Jing. Doing this when you find issues greatly help us troubleshoot.

http://www.techsmith.com/jing.html

And yes, it is rare, because from what I tested, it only happens if you only have one single keyword string in the photo.