Taking HOURS to generate link to download images in gallery

cal_geckocal_gecko Registered Users Posts: 73 Big grins
edited September 24, 2013 in SmugMug Support
Typically (even with large galleries), when I select the option to "download all" the images in a gallery, I get an email with a link to the zip file in no more than 15-20 minutes (even if it's a HUGE gallery with HUGE files)... today, it's taking HOURS to generate a link ... is something going on?
Canon 5D MkIII
Canon 24-105 f/4L IS
Canon 70-300 f/4-5.6L IS
Canon 17-40 f/4L
Sennheiser MKE400 shotgun Mic

Comments

  • TeachTeach Registered Users Posts: 321 Major grins
    edited September 23, 2013
    I apologize but we had a bit of a large number of zip files that were being requested all at the same time. If you have still not gotten the e-mail with the zip file then please e-mail us at help@smugmug.com with a link to the gallery where you need the zip file from.
    Heather
    SmugMug Support Hero
  • jhelmsjhelms Registered Users Posts: 651 Major grins
    edited September 24, 2013
    I noticed the same thing this week.

    Chalked it up to being spoiled by the promptness exceeding my expectations in the past :-)
    John in Georgia
    Nikon | Private Photojournalist
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