Image Gets Resized In Uploading

KudzuKudzu Registered Users Posts: 17 Big grins
edited September 24, 2013 in SmugMug Support
Well, this is an embarrassing question for a first post on this very helpful forum!

Planning to post a question on another subject, I made two small screen captures and saved them as jpeg's. The first, 415x99, uploaded without a problem. Of the second, 341x71, only a 150x150 portion uploaded. The first time, on both images, I clicked on upload and browsed for the image. After that failed twice for the second image, I used the drag-and-drop method with the same result. Finally, I tried the email method without success.

The image is fine on my computer. It almost seems like SmugMug wants to convert it to an avatar or some specific image type. What is going on? What am I doing?

Thanks for any help you can offer.

Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,393 moderator
    edited September 23, 2013
    The size is too small to generate the smug display sizes. You can see the sizes on this help page - http://help.smugmug.com/customer/portal/articles/93250.

    If you want a decent quality image I'd recommend you upload the full-sized image (or even a slightly down-sized version, but not something tiny) and then share a small version of it. Go to Share... Get a link... and grab a small image. Share that size, not your full photo.

    --- Denise
  • KudzuKudzu Registered Users Posts: 17 Big grins
    edited September 23, 2013
    Thank you, Denise! That solves my problem. I will simply capture a little larger part of the screen.
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited September 23, 2013
    The size is too small to generate the smug display sizes. You can see the sizes on this help page - http://help.smugmug.com/customer/portal/articles/93250.

    If you want a decent quality image I'd recommend you upload the full-sized image (or even a slightly down-sized version, but not something tiny) and then share a small version of it. Go to Share... Get a link... and grab a small image. Share that size, not your full photo.

    --- Denise

    This is a bug that needs fixing. As you can see on the chart there are supposed to be nine display sizes. One of them is Original. Until recently the original size was one of the display sizes!

    This is discussed here...

    http://www.dgrin.com/showthread.php?t=238148

    "The nine sizes of smugmug
    Most photo sharing sites shrink your originals to save space. Not us.
    With SmugMug, you get to keep every pixel forever and show them as big as your screen will allow."

    Size%20Chart-X2.jpg
    See my gallery at http://www.dennismullen.com
  • denisegoldbergdenisegoldberg Administrators Posts: 14,393 moderator
    edited September 23, 2013
    This is a bug that needs fixing.
    The OP uploaded a screen shot that was smaller than a small image - that's the reason he didn't get any reasonably sized images, not a bug. The largest size that could be generated based on the uploaded image was a thumb.

    --- Denise
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited September 23, 2013
    The OP uploaded a screen shot that was smaller than a small image - that's the reason he didn't get any reasonably sized images, not a bug. The largest size that could be generated based on the uploaded image was a thumb.

    --- Denise

    It amazes me that every time I point this out this simple fact gets apparently purposely ignored.
    The ORIGINAL SIZE is/was one of the nine display sizes. Until recently it was always used as one of the display sizes if it was small enough to fit.
    It always worked before!

    Original is listed on your own size chart.

    "The nine sizes of smugmug
    Most photo sharing sites shrink your originals to save space. Not us.
    With SmugMug, you get to keep every pixel forever and show them as big as your screen will allow."

    Size%20Chart-X2.jpg
    See my gallery at http://www.dennismullen.com
  • mbonocorembonocore Registered Users Posts: 2,299 Major grins
    edited September 24, 2013
    It amazes me that every time I point this out this simple fact gets apparently purposely ignored.
    The ORIGINAL SIZE is/was one of the nine display sizes. Until recently it was always used as one of the display sizes if it was small enough to fit.
    It always worked before!

    Original is listed on your own size chart.

    "The nine sizes of smugmug
    Most photo sharing sites shrink your originals to save space. Not us.
    With SmugMug, you get to keep every pixel forever and show them as big as your screen will allow."

    Size%20Chart-X2.jpg

    Dennis,

    Again, We never ever displayed a photo that was 1593px on the long edge. As stated in your screenshot Example: If your original photo is between SmugMug's Large and XLarge sizes, we'll only create the Small, Medium, Large, and Thumbnail display copies.

    If you upload a size between x2 and x3, the x2 is the largest display size available. Sorry, this is not changing.
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited September 24, 2013
    I hope those that read this can appreciate what's going on.
    Original was one of the display sizes. Another feature taken away in this new smugmug.

    Cheers,
    See my gallery at http://www.dennismullen.com
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