Your Custom Hostname/Domain on SmugMug = Limited Compatibility with Internet Explorer

bawardphoto

Internet Explorer back tab no longer works on my website. I have made no changes to my site. I have not migrated to your new format nor do I plan to so, but it seems that those of us that have not changed a thing are not immune to all of the bugs that are now swarming here. This phenomenon with the Internet Explorer back tab does not occur when you are logged into your account. It is only present when you are browsing as a customer or guest. It is not a cookie / browser problem within Internet Explorer, it is a problem with SmugMug code. I am using newest version of IE10 with Windows 7 64bit OS. I have not heard back from support on this yet so I am posting it here. I have noticed this problem on some of my fellow smugmuggers sites as well.

TheOnlooker

This should provide some help for this. It looks like it's a setting in Internet Explorer and it's been tested and approved.

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/back-button-on-browser-not-working-after-ie10/9758cfd2-bfeb-43f5-b6e9-af8eb64be513

-KevinW
Support Hero

bawardphoto

This is not the problem.

TheOnlooker wrote: »

This should provide some help for this. It looks like it's a setting in Internet Explorer and it's been tested and approved.

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/back-button-on-browser-not-working-after-ie10/9758cfd2-bfeb-43f5-b6e9-af8eb64be513

-KevinW
Support Hero

Thank you for your response. I have read through your link and it is absolutely not the problem or fix for my posted issue. If you would have read my post it says:

"This phenomenon with the Internet Explorer back tab does not occur when you are logged into your account. It is only present when you are browsing as a customer or guest. It is not a cookie / browser problem within Internet Explorer, it is a problem with SmugMug code."

I do not have any issues with the IE back tab on any other web pages or sites on the whole WWW other than my SmugMug site and some others SmugMug sites that have not migrated to the new version. When I am logged in as the owner of my SmugMug account / site, the back tab on IE works perfectly and I can browse back and so on and so forth and all is wonderful. However, if I switch to visitor view or log off and browse as a guest the back tab for IE fails to work on my Smugmug site. Therefore, it is a code problem with SmugMug not an IE problem.

bawardphoto

Just wanted to follow up on this with another comment. I was batching photos last night with my main rig so I booted up an older rig with Windows XP and Internet Explorer 8 to see if this issue affects that version of IE and yes it does affect the older editions of IE as well. I also wanted to state that I have never made any custom html or java script code changes to my site on SmugMug. Any and everything I have done on my site has been through the standard customizer within the SmugMug control settings. This issue has just surfaced recently as IE used to work just fine. I would hope that one of the technical gurus that knows the html and or java script coding could take a look at this soon as it is detrimental to my site when potential customers are browsing it using Internet Explorer.

Allen

I see the same thing happening here with IE10 on all Smugmug sites.

denisegoldberg

Interesting.

The back button in IE10 works for me on smug sites but there is a difference in behavior in the new and old smug. It seems to be working properly in new smug but not old smug.

• Clicking to a site using new smug, back button is fully functional
• For a site using old smug, back button works within that site but I can't get back to the page before I entered the old smug site.

--- Denise

bawardphoto

UPDATE: This issue remains unresolved. No heroics yet. I guess we'll wait another week and see what happens.

mbonocore

Baward, I will test this on IE10 in the office, but is it only happening on your Legacy site, and not your New SmugMug site?

Allen

Just opened my site in FF, had to log in again, right clicked to open in IE10. Clicked a couple
pages and the back button did not work. This is legacy because only logged in with FF.

bawardphoto

mbonocore wrote: »

Baward, I will test this on IE10 in the office, but is it only happening on your Legacy site, and not your New SmugMug site?

Okay, I got fed up with this crap and went to your new format with high hopes that doing that would fix this issue. Notta, Absolutely still broken! This problem appears to be very widespread on SmugMug both on new and Legacy sites. I have no problem with the IE back button anywhere else on the net other than SmugMug. It is relatively easy to find other Smugmug sites with this issue. The confusing and frustrating thing about this issue, is that it is not an issue for everyone's site. For example: Go to Andy Williams MoonRiver Photography Site as a visitor and see if your IE back browser button functions. I get no IE back button functionality on his site: It does, however work fine on a friend of mines site SZP: Please note snapshots of when I had my curser over the back button and the differences in the string data. The string on mine looks the same as what I find on Andy's site and it fails to work. Something is definitely screwed up with many people sites when Internet Explorer is the browser being used. Oh, and the final kicker on this whole thing is that, as I have said before, ALL IE FUNCTIONS WORK PERFECTLY FOR ME ONLY WHEN I AM LOGGED IN TO MY ACCOUNT. If I am not logged into my account then it is broken. Why is that? I am pretty sure that this is the case with everyone else who does or does not know this problem is affecting their site. I am begging you to please address this problem. Am I the only one in the world using IE? I doubt it.

bawardphoto

Well after further browsing and examination of other peoples sites on SmugMug I have come up with the conclusion that if you have set up your own Custom Hostname/Domain as listed here: http://help.smugmug.com/customer/portal/articles/93340-how-do-i-set-up-a-custom-hostname-domain-- your site does not work correctly with Internet Explorer. Specifically, the back button tab does not work, and does not take you to the previously viewed page as it is supposed to. If you do not have a Custom Hostname/Domain and you have .smugmug.com following your initials or name of your site, then the Internet Explorer back tab works on your site. I am not a code guru, but I believe without a doubt I have pinpointed this issue for you. Please Hero's take the time to look at this as I would say most of your Pro accounts are using their own Custom Hostname/Domains.

WinsomeWorks

bawardphoto wrote: »

Well after further browsing and examination of other peoples sites on SmugMug I have come up with the conclusion that if you have set up your own Custom Hostname/Domain as listed here: http://help.smugmug.com/customer/portal/articles/93340-how-do-i-set-up-a-custom-hostname-domain-- your site does not work correctly with Internet Explorer. Specifically, the back button tab does not work, and does not take you to the previously viewed page as it is supposed to. If you do not have a Custom Hostname/Domain and you have .smugmug.com following your initials or name of your site, then the Internet Explorer back tab works on your site. I am not a code guru, but I believe without a doubt I have pinpointed this issue for you. Please Hero's take the time to look at this as I would say most of your Pro accounts are using their own Custom Hostname/Domains.

Yes, from what I'm seeing tonight, I'd have to agree that the Custom Domains are a problem with IE. It's not even just the back-button that doesn't work. I can't get the forward button to work either in certain instances. The back-button will work (even on a Custom Domain) when you're inside a gallery and if you've already clicked on a few photos. Now you can arrow back (w/ the browser button) through them, and you can arrow forward through them. But you can't ever get out of a gallery, or go back from one folder to the last folder you were in. Unfortunately, I was finding odd behavior even in FF with the back-button. But I don't have the patience to mess around with it right now. It's a weird one, for sure. I tried the various Moonriver sites & also grumpyjunior ("The Onlooker"-- Hero who responded first) to compare, as well as my own site.

bawardphoto

Your Custom Hostname/Domain on SmugMug = Limited Compatibility with Internet Explorer
I came across this issue over two weeks ago and nothing has been done about it. Here is my last post on the SmugMug Support forum regarding this issue:

Well after further browsing and examination of other peoples sites on SmugMug I have come up with the conclusion that if you have set up your own Custom Hostname/Domain as listed here: http://help.smugmug.com/customer/por...ostname-domain-- your site does not work correctly with Internet Explorer. Specifically, the back button tab does not work, and does not take you to the previously viewed page as it is supposed to. If you do not have a Custom Hostname/Domain and you have .smugmug.com following your initials or name of your site, then the Internet Explorer back tab works on your site. I am not a code guru, but I believe without a doubt I have pinpointed this issue for you. Please Hero's take the time to look at this as I would say most of your Pro accounts are using their own Custom Hostname/Domains.

Please see this thread also for more information: http://www.dgrin.com/showthread.php?t=240719


This is a major bug affecting everyone's site who has created a custom hostname-domain. Please acknowledge this issue and address it.

denisegoldberg

bawardphoto wrote: »

I came across this issue over two weeks ago and nothing has been done about it. Here is my last post on the SmugMug Support forum regarding this issue...

I've merged your two threads about the same issue and left the merged thread in the bug reporting forum.

If you feel that your thread should be in a different forum you can leave a request in the Place Requests to Moderators Here to ask that one of the moderators move your thread (or post).

--- Denise

Andy

mbonocore wrote: »

Baward, I will test this on IE10 in the office, but is it only happening on your Legacy site, and not your New SmugMug site?

Michael, I can confirm also that in IE9, with a custom domain, the back button doesn't work. I tested it on Legacy and New SM sites

Legacy: http://www.photosbyat.com/gallery/533373#!i=335706332&k=7L5cW8k

Go there, and click "site index" then "keywords" - then try and use the back button - it fails.

New: http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale#!/i-jrBRdcz

Go there, and then go to "Find" then "About". Then try the back button. It does not work.

mbonocore

Andy wrote: »

Michael, I can confirm also that in IE9, with a custom domain, the back button doesn't work. I tested it on Legacy and New SM sites

Legacy: http://www.photosbyat.com/gallery/533373#!i=335706332&k=7L5cW8k

Go there, and click "site index" then "keywords" - then try and use the back button - it fails.

New: http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale#!/i-jrBRdcz

Go there, and then go to "Find" then "About". Then try the back button. It does not work.

Thanks Andy!!! I will get this filed and keep you all posted

WinsomeWorks

mbonocore wrote: »

Thanks Andy!!! I will get this filed and keep you all posted

Forward button too-- at least in the cases I noted.

mbonocore

Added to the Active Bug List

HeroOfCanton

This should be fixed as of a few minutes ago. Please report back with specific cases if it is not.

Allen

In IE10 it works. BUT!!! Every other back or forward I have to click twice to get it to work.
Now it seems to work ok.

OK, in a legacy gallery paging forward and then going back it requires two clicks.

Allen

Now Firefox 24 is messed up. Both forward and back does not work after using chevrons
to advance to last page in gallery. NewSmug
Neither does backspace key.

Allen

More weird.
I go forward to page 8 and click back. Only main photo changes not page No. or url or thumbs.
Click forward and main photo changes not page or thumbs.
Cleared cache same.

Allen

FF24 - In a NewSmug gallery I go a few pages in and hit the backspace key. The URL gallery ID flashes. After a couple more
BS keys the gallery ID disappears and leaves the gallery name. Another BS key gallery name disappears and only the
folder name is there. In the mean time nothing on page changed, thumbs or main photo. BTW, Smugmug style gallery.

Allen

Please fix, in Firefox v24 the forward and back browser buttons do not work.

Andy

mbonocore wrote: »

Baward, I will test this on IE10 in the office, but is it only happening on your Legacy site, and not your New SmugMug site?

Allen wrote: »

Please fix, in Firefox v24 the forward and back browser buttons do not work.

Allen - SM can only act if you are very, very specific.

To be clear to SM and Bonocore:

Forward / Back buttons do seem to be broken, in the following case:

1. If I start here: SmugMug Style http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/i-5zcGPqh

2. use the page forward arrow ( this: > ) and page forward 2 pages

3. now try the back button in FF, Chrome, Safari. Nothing happens. The url flashes something really super fast though.

This seems to be limited to SmugMug Style only, afaict. If I browse on my site from "Galleries" to "Find" to "About" then the forward/back buttons work just fine.

Other gallery styles don't exhibit the problem. I can go here
http://www.moonriverphotography.com/Galleries/Iceland
and then click a photo, and use my arrow key on keyboard, going through the gallery. Then, the back button works just fine, so does the forward button.

Allen

Andy wrote: »

Allen - SM can only act if you are very, very specific.

To be clear to SM and Bonocore:

Forward / Back buttons do seem to be broken, in the following case:

1. If I start here: SmugMug Style http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/i-5zcGPqh

2. use the page forward arrow ( this: > ) and page forward 2 pages

3. now try the back button in FF, Chrome, Safari. Nothing happens. The url flashes something really super fast though.

This seems to be limited to SmugMug Style only, afaict. If I browse on my site from "Galleries" to "Find" to "About" then the forward/back buttons work just fine.

Other gallery styles don't exhibit the problem. I can go here
http://www.moonriverphotography.com/Galleries/Iceland
and then click a photo, and use my arrow key on keyboard, going through the gallery. Then, the back button works just fine, so does the forward button.

Did you not read my previous posts? I spelled out what was happening.

Allen wrote: »

Now Firefox 24 is messed up. Both forward and back does not work after using chevrons
to advance to last page in gallery. NewSmug
Neither does backspace key.

Allen wrote: »

More weird.
I go forward to page 8 and click back. Only main photo changes not page No. or url or thumbs.
Click forward and main photo changes not page or thumbs.
Cleared cache same.

Allen wrote: »

FF24 - In a NewSmug gallery I go a few pages in and hit the backspace key. The URL gallery ID flashes. After a couple more
BS keys the gallery ID disappears and leaves the gallery name. Another BS key gallery name disappears and only the
folder name is there. In the mean time nothing on page changed, thumbs or main photo. BTW, Smugmug style gallery.

Allen

Bump .... this is rather annoying. Both IE10 and FF25 messed up.

mbonocore

Andy wrote: »

Allen - SM can only act if you are very, very specific.

To be clear to SM and Bonocore:

Forward / Back buttons do seem to be broken, in the following case:

1. If I start here: SmugMug Style http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/i-5zcGPqh

2. use the page forward arrow ( this: > ) and page forward 2 pages

3. now try the back button in FF, Chrome, Safari. Nothing happens. The url flashes something really super fast though.

This seems to be limited to SmugMug Style only, afaict. If I browse on my site from "Galleries" to "Find" to "About" then the forward/back buttons work just fine.

Other gallery styles don't exhibit the problem. I can go here
http://www.moonriverphotography.com/Galleries/Iceland
and then click a photo, and use my arrow key on keyboard, going through the gallery. Then, the back button works just fine, so does the forward button.

Thanks Andy! Submitted.

mbonocore

Closed this thread, opened a new one

http://dgrin.com/showthread.php?p=1922078