Lightroom Plugin Problem
TheBradford
Registered Users Posts: 216 Major grins
I have the most updated version of the plugin. I go to publish a new gallery an error message after clicking publish saying
"Failed to create an album on SmugMug Please try again or contact support"
Well I've tried 6 or 7 times and no luck. I have tried running as administrator to get it to work (as that is now the only way I can download and install new versions of the plug in) and that didn't work either.
I need to upload galleries and this has not happened in the past.
What do I do - please help.
"Failed to create an album on SmugMug Please try again or contact support"
Well I've tried 6 or 7 times and no luck. I have tried running as administrator to get it to work (as that is now the only way I can download and install new versions of the plug in) and that didn't work either.
I need to upload galleries and this has not happened in the past.
What do I do - please help.
0
Comments
Can you please
1. Enable logging for the plugin from the Plugin Manager under the Logging section of the SmugMug plugin
2. Restart LR
3. Try to save the new gallery again.
4. Locate the "SmugMug LrPublish.log" file in the Documents directory
5. Post the contents in this thread
Cheers,
David
SmugMug API Developer
My Photos
Hi Bradford,
If the automatic plugins need to be run as an administrator then the plugin is not installed in the recommendation location - http://help.smugmug.com/customer/portal/articles/121321-lightroom-plugin-update.
You may need to show hidden files to see your AppData folder on Windows (or unhide ~/Library on a Mac).
Barrie
Smugmug Support Hero
Spence Photography - fine art portraiture in central Scotland
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10/04/2013 23:18:16 DEBUG Logging enabled
10/04/2013 23:20:34 DEBUG SmugMugPlugin.getThemes - start
10/04/2013 23:20:34 DEBUG SmugMugAPI.callNewMethod - start
10/04/2013 23:20:34 DEBUG Timestamp Offset: 0
10/04/2013 23:20:34 DEBUG Base: GET&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Fuser%2FBradfordPhotography%21themes&_accept%3Dapplication%252Fjson%26_filter%3DName%252CResponseLevel%252CUri%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3D99884c5b47edc21fa681767c5309f214%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1380943234%26oauth_token%3D8e643e8da81e2102bca35055a0cb824c%26oauth_version%3D1.0
10/04/2013 23:20:34 DEBUG GET: http://api.smugmug.com/api/v2/user/BradfordPhotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&oauth_signature=4l8zWMoXBqxMxbnsZi6FHwTYo5A%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=8e643e8da81e2102bca35055a0cb824c&oauth_nonce=99884c5b47edc21fa681767c5309f214&oauth_timestamp=1380943234&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g
10/04/2013 23:20:34 DEBUG Current: 2.0.4.0
10/04/2013 23:20:34 DEBUG exportServiceProvider.updateExportSettings - start
10/04/2013 23:20:34 DEBUG Format: JPEG
10/04/2013 23:20:34 DEBUG exportServiceProvider.updateExportSettings - end
10/04/2013 23:20:35 DEBUG HTTP Status: 200
10/04/2013 23:20:35 DEBUG SmugMugAPI.callMethod - end
10/04/2013 23:20:35 DEBUG SmugMugPlugin.getThemes - end
10/04/2013 23:20:35 DEBUG exportServiceProvider.processRenderedPhotos - start
10/04/2013 23:20:35 DEBUG SmugMugAPI.callMethod - start
10/04/2013 23:20:35 DEBUG Timestamp Offset: 0
10/04/2013 23:20:35 DEBUG GET: https://api.smugmug.com/services/api/json/1.3.0/?oauth_signature=xXu51j8FvGcbH2VQ9R4QJom3wLA%3D&method=smugmug.auth.checkAccessToken&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g&oauth_token=8e643e8da81e2102bca35055a0cb824c&oauth_signature_method=HMAC-SHA1&oauth_nonce=d63996209816a578d2aec61586bd6cdf&oauth_timestamp=1380943235&oauth_version=1.0
10/04/2013 23:20:36 DEBUG HTTP Status: 200
10/04/2013 23:20:36 DEBUG SmugMugAPI.callMethod - end
10/04/2013 23:20:36 DEBUG SmugMugPluginUpdate.shouldPrompt - start
10/04/2013 23:20:36 DEBUG SmugMugPluginUpdate.shouldPrompt - end
10/04/2013 23:20:36 DEBUG SmugMugPlugin.createPublishedCollection - start
10/04/2013 23:20:36 DEBUG SmugMugPlugin.checkParents - start
10/04/2013 23:20:36 DEBUG SmugMugPlugin.checkParents - end
10/04/2013 23:20:36 DEBUG SmugMugAPI.callNewMethod - start
10/04/2013 23:20:36 DEBUG Timestamp Offset: 0
10/04/2013 23:20:36 DEBUG Base: POST&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Ffolder%2Fuser%2FBradfordPhotography%2FClients%21albums&_accept%3Dapplication%252Fjson%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3D35d8475d7ba2739fd6f84905604a49a4%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1380943236%26oauth_token%3D8e643e8da81e2102bca35055a0cb824c%26oauth_version%3D1.0
10/04/2013 23:20:36 DEBUG POST: http://api.smugmug.com/api/v2/folder/user/BradfordPhotography/Clients!albums?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_noredirect=&oauth_signature=25LW0EHavZsG%2BUl0dO7zG3W4PUw%3D&oauth_token=8e643e8da81e2102bca35055a0cb824c&oauth_signature_method=HMAC-SHA1&oauth_nonce=35d8475d7ba2739fd6f84905604a49a4&oauth_timestamp=1380943236&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g
10/04/2013 23:20:36 DEBUG HTTP Status: 400
10/04/2013 23:20:36 DEBUG {"AutoRename":true,"Backprinting":"Bradford Photography 2013","BoutiquePackaging":"Inherit from User","CanRank":true,"Clean":true,"Comments":false,"CommunityUri":"","EXIF":false,"External":false,"FamilyEdit":false,"Filenames":false,"FriendEdit":false,"Geography":true,"Header":"Custom","HideOwner":false,"InterceptShipping":"Inherit from User","LargestSize":"XLarge","NiceName":"BabyMatthew","PackagingBranding":true,"Password":"","PasswordHint":"","Printable":true,"PrintmarkUri":"/api/v2/printmark/16233","Privacy":"Public","ProofDays":3,"Protected":true,"Share":true,"SmugSearchable":"Inherit from User","SortDirection":"Descending","SortMethod":"Position","SquareThumbs":true,"TemplateUri":"/api/v2/template/17","ThemeUri":"/api/v2/theme/1","Title":"Baby Matthew","UnsharpAmount":0.2,"UnsharpRadius":1,"UnsharpSigma":0.05,"UnsharpThreshold":1,"UploadKey":"","Watermark":false,"WatermarkUri":"","WorldSearchable":false}
10/04/2013 23:20:36 DEBUG �
10/04/2013 23:20:36 DEBUG urgh, not JSON
10/04/2013 23:20:36 DEBUG SmugMugAPI.callMethod - end
10/04/2013 23:20:36 DEBUG SmugMugPlugin.createPublishedCollection - end
10/04/2013 23:21:46 DEBUG Current: 2.0.4.0
10/04/2013 23:21:46 DEBUG SmugMugPlugin.getThemes - start
10/04/2013 23:21:46 DEBUG SmugMugAPI.callNewMethod - start
10/04/2013 23:21:46 DEBUG Timestamp Offset: 0
10/04/2013 23:21:46 DEBUG Base: GET&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Fuser%2FBradfordPhotography%21themes&_accept%3Dapplication%252Fjson%26_filter%3DName%252CResponseLevel%252CUri%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3D1f70306062f682a049153a221ac9b7c7%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1380943306%26oauth_token%3D8e643e8da81e2102bca35055a0cb824c%26oauth_version%3D1.0
10/04/2013 23:21:46 DEBUG GET: http://api.smugmug.com/api/v2/user/BradfordPhotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&oauth_signature=je5lUF4ZtNWoVNS2P6mcUAgGIhE%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=8e643e8da81e2102bca35055a0cb824c&oauth_nonce=1f70306062f682a049153a221ac9b7c7&oauth_timestamp=1380943306&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g
10/04/2013 23:21:47 DEBUG HTTP Status: 200
10/04/2013 23:21:47 DEBUG SmugMugAPI.callMethod - end
10/04/2013 23:21:47 DEBUG SmugMugPlugin.getThemes - end
__________________________________
http://www.MakeItABradford.com
SmugMug API Developer
My Photos
__________________________________
http://www.MakeItABradford.com
here is my log info.
10/11/2013 21:49:24 DEBUG Logging enabled 10/11/2013 21:49:24 DEBUG Logging enabled 10/11/2013 21:49:24 DEBUG Logging enabled 10/11/2013 21:50:18 DEBUG Current: 2.0.5.0 10/11/2013 21:50:18 DEBUG SmugMugPlugin.getThemes - start 10/11/2013 21:50:18 DEBUG SmugMugAPI.callNewMethod - start 10/11/2013 21:50:18 DEBUG Timestamp Offset: 0 10/11/2013 21:50:18 DEBUG Base: GET&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Fuser%2Ftammygphotography%21themes&_accept%3Dapplication%252Fjson%26_filter%3DName%252CResponseLevel%252CUri%26_filteruri%3D%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3De91a2cffb43a92213c06c5943c5c9088%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1381542618%26oauth_token%3De887761ded64a6ce1b166ca600be5a2c%26oauth_version%3D1.0 10/11/2013 21:50:18 DEBUG GET: http://api.smugmug.com/api/v2/user/tammygphotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_filteruri=&oauth_signature=1EXnktuM9QSaMef4BEycsz4mXcQ%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_nonce=e91a2cffb43a92213c06c5943c5c9088&oauth_timestamp=1381542618&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g 10/11/2013 21:50:18 DEBUG SmugMugPlugin.getThemes - start 10/11/2013 21:50:18 DEBUG SmugMugAPI.callNewMethod - start 10/11/2013 21:50:18 DEBUG Timestamp Offset: 0 10/11/2013 21:50:18 DEBUG Base: GET&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Fuser%2Ftammygphotography%21themes&_accept%3Dapplication%252Fjson%26_filter%3DName%252CResponseLevel%252CUri%26_filteruri%3D%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3Dbfd9115d8d2a9bd7cf351d38ac0b1798%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1381542618%26oauth_token%3De887761ded64a6ce1b166ca600be5a2c%26oauth_version%3D1.0 10/11/2013 21:50:18 DEBUG GET: http://api.smugmug.com/api/v2/user/tammygphotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_filteruri=&oauth_signature=q%2Ba%2FWJKAEwP6%2FZfCFYuBYHeYJbw%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_nonce=bfd9115d8d2a9bd7cf351d38ac0b1798&oauth_timestamp=1381542618&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g 10/11/2013 21:50:19 DEBUG SmugMugAPI.callMethod - start 10/11/2013 21:50:19 DEBUG GET: http://api.smugmug.com/services/api/json/1.3.0/?method=smugmug.service.ping&APIKey=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g 10/11/2013 21:50:19 DEBUG HTTP Status: 404 10/11/2013 21:50:19 DEBUG {"Response":{"Uri":"/api/v2/user/tammygphotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_filteruri=&oauth_signature=1EXnktuM9QSaMef4BEycsz4mXcQ%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_nonce=e91a2cffb43a92213c06c5943c5c9088&oauth_timestamp=1381542618&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g","UriDescription":"List User Themes","EndpointType":"UserThemes"},"Code":404,"Message":"Not Found"} 10/11/2013 21:50:19 DEBUG SmugMugAPI.callMethod - end 10/11/2013 21:50:19 DEBUG SmugMugPlugin.getThemes - end 10/11/2013 21:50:19 DEBUG HTTP Status: 404 10/11/2013 21:50:19 DEBUG {"Response":{"Uri":"/api/v2/user/tammygphotography!themes?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_filteruri=&oauth_signature=q%2Ba%2FWJKAEwP6%2FZfCFYuBYHeYJbw%3D&_noredirect=&oauth_signature_method=HMAC-SHA1&_filter=Name,ResponseLevel,Uri&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_nonce=bfd9115d8d2a9bd7cf351d38ac0b1798&oauth_timestamp=1381542618&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g","UriDescription":"List User Themes","EndpointType":"UserThemes"},"Code":404,"Message":"Not Found"} 10/11/2013 21:50:19 DEBUG SmugMugAPI.callMethod - end 10/11/2013 21:50:19 DEBUG SmugMugPlugin.getThemes - end 10/11/2013 21:50:21 DEBUG HTTP Status: 200 10/11/2013 21:50:21 DEBUG SmugMugAPI.callMethod - end 10/11/2013 21:50:32 DEBUG exportServiceProvider.updateExportSettings - start 10/11/2013 21:50:32 DEBUG Format: ORIGINAL 10/11/2013 21:50:32 DEBUG exportServiceProvider.updateExportSettings - end 10/11/2013 21:50:33 DEBUG exportServiceProvider.processRenderedPhotos - start 10/11/2013 21:50:33 DEBUG SmugMugAPI.callMethod - start 10/11/2013 21:50:33 DEBUG Timestamp Offset: 0 10/11/2013 21:50:33 DEBUG GET: https://api.smugmug.com/services/api/json/1.3.0/?oauth_signature=ARYGQlb5jZ%2FmrChNzwZhmvN4ceo%3D&method=smugmug.auth.checkAccessToken&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_signature_method=HMAC-SHA1&oauth_nonce=4edbe4e05402113278a9fe86cfc2cadf&oauth_timestamp=1381542633&oauth_version=1.0 10/11/2013 21:50:33 DEBUG HTTP Status: 200 10/11/2013 21:50:33 DEBUG SmugMugAPI.callMethod - end 10/11/2013 21:50:33 DEBUG SmugMugPluginUpdate.shouldPrompt - start 10/11/2013 21:50:33 DEBUG SmugMugPluginUpdate.shouldPrompt - end 10/11/2013 21:50:33 DEBUG SmugMugPlugin.createPublishedCollection - start 10/11/2013 21:50:33 DEBUG SmugMugPlugin.checkParents - start 10/11/2013 21:50:33 DEBUG SmugMugPlugin.checkParents - end 10/11/2013 21:50:33 DEBUG SmugMugAPI.callNewMethod - start 10/11/2013 21:50:33 DEBUG Timestamp Offset: 0 10/11/2013 21:50:34 DEBUG Base: POST&http%3A%2F%2Fapi.smugmug.com%2Fapi%2Fv2%2Ffolder%2Fuser%2Ftammygphotography%2FArchive%2F2013%21albums&_accept%3Dapplication%252Fjson%26_noredirect%3D%26_quiet%3D%26oauth_consumer_key%3DBTTwWm1mLRzh2kRdrrwGqKuwukywa76g%26oauth_nonce%3Db8238751f47f815f404f45a35d6c09d1%26oauth_signature_method%3DHMAC-SHA1%26oauth_timestamp%3D1381542633%26oauth_token%3De887761ded64a6ce1b166ca600be5a2c%26oauth_version%3D1.0 10/11/2013 21:50:34 DEBUG POST: http://api.smugmug.com/api/v2/folder/user/tammygphotography/Archive/2013!albums?_quiet=&_accept=application%2Fjson&oauth_version=1.0&_noredirect=&oauth_signature=QOOgfuD%2BjQV5jS2m%2FN0FXZkbsOc%3D&oauth_token=e887761ded64a6ce1b166ca600be5a2c&oauth_signature_method=HMAC-SHA1&oauth_nonce=b8238751f47f815f404f45a35d6c09d1&oauth_timestamp=1381542633&oauth_consumer_key=BTTwWm1mLRzh2kRdrrwGqKuwukywa76g 10/11/2013 21:50:34 DEBUG HTTP Status: 400 10/11/2013 21:50:34 DEBUG {"AutoRename":true,"Backprinting":"","BoutiquePackaging":"Inherit from User","CanRank":true,"Comments":true,"EXIF":false,"External":false,"Filenames":false,"Geography":true,"HideOwner":false,"InterceptShipping":"Inherit from User","LargestSize":"XLarge","NiceName":"2013-03-24-MPA-Abstract","PackagingBranding":true,"Password":"","PasswordHint":"","Printable":true,"PrintmarkUri":"","Privacy":"Public","ProofDays":0,"Protected":true,"Share":false,"SmugSearchable":"Inherit from User","SortDirection":"Ascending","SortMethod":"Filename","SquareThumbs":true,"TemplateUri":"/api/v2/template/3","Title":"2013-03-24 MPA-Abstract","UnsharpAmount":0.2,"UnsharpRadius":1,"UnsharpSigma":1,"UnsharpThreshold":0.05,"UploadKey":"","Watermark":true,"WatermarkUri":"/api/v2/watermark/227452","WorldSearchable":true} 10/11/2013 21:50:34 DEBUG � 10/11/2013 21:50:34 DEBUG urgh, not JSON 10/11/2013 21:50:34 DEBUG SmugMugAPI.callMethod - end 10/11/2013 21:50:34 DEBUG SmugMugPlugin.createPublishedCollection - endany help?
Your problem is that the Watermark that has been chosen no longer exists. is this being set from a quick setting ?
Cheers,
David
SmugMug API Developer
My Photos
Please give this version a go and see if it resolves your problem.
Thanks,
David
SmugMug API Developer
My Photos
Worked perfectly thank you
i think i had it set on a quick setting. i have since tried a few things and it is still not working...i just uploaded the newest version you linked to and am waiting for it to sync and then will see if it works now...this is getting very frustrating!! i ended up adding a bunch of photos the drag and drop way just to get them in there!! thx!
I posted that 10 days ago, you should probably just update to the most recent version using the auto update feature.
SmugMug API Developer
My Photos