Support?

lupedelupelupedelupe Registered Users Posts: 4 Beginner grinner
edited October 4, 2013 in SmugMug Support
Just curious ... how long should one wait for support/feedback? :dunno

Sorry - wrong section. Please ignore.

Comments

  • lupedelupelupedelupe Registered Users Posts: 4 Beginner grinner
    edited October 4, 2013
    Support ... ?
    Just curious ... how long should one wait for support/feedback? ne_nau.gif
  • LPCLPC Registered Users Posts: 481 Major grins
    edited October 4, 2013
    lupedelupe wrote: »
    Just curious ... how long should one wait for support/feedback? ne_nau.gif

    That's a bit of an imponderable. Do you mean a question asked in these forums or a an email direct to the helpdesk?
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 4, 2013
    Help desk emails are answered in the order we receive them. We are currently allowing for 24 hours, but the response time at this moment is faster than that. Somewhere in the 12 hour ballpark, perhaps a bit less. We are sorry for the delay and hope to get the response time much much lower as soon as we can.
    Zac Williams
    Support Hero
  • lupedelupelupedelupe Registered Users Posts: 4 Beginner grinner
    edited October 4, 2013
    zacHer0 wrote: »
    Help desk emails are answered in the order we receive them. We are currently allowing for 24 hours, but the response time at this moment is faster than that. Somewhere in the 12 hour ballpark, perhaps a bit less. We are sorry for the delay and hope to get the response time much much lower as soon as we can.

    Thank you.
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