"Wrong permissions"!?

Nimai

Help! Can't Sell! Can't Sell!

OK, got that out of my system.

I unveiled yesterday.

A customer contacted me and said they were seeing "WRONG PERMISSIONS" in the dialog after clicking Add To Cart. Same thing happens to me, using another browser where I'm not logged in.

I'm emailing a SmugMug hero now, but I like having the thread here since I imagine others might run into this! Will update as I have more info - or if anyone here knows what to do, please let me know.

EDIT: "Wrong Permissions" is an oddly non-Smuggy phrase. I'd have expected something more colloquial to go along with the rest of the SmugMug style!

mrneutron

Usually that's due to selling from a collected gallery and the original photos are in a password protected gallery.
Check that and if it's not the case email the help desk, help@smugmug.com and include links to the gallery.

Thanks,

Nimai

Yup! That was it.

I stuck a notice text area on the top of my site to let my customers know "I'm working on it".
Of course, it's actually you guys working on it! I don't envy you~ best of luck, SmugMug engineers!

If it's not solved in the next day or so, I'll un-password my galleries for now.

Nimai

There should be a "Shopping Cart" or "Commerce" status line-item here:

http://status.smugmug.com/

I'd definitely subscribe to that status so I could know when sales of password protected collected galleries is back up.