should I CONTACT smugmug

bronkingbronking Registered Users Posts: 93 Big grins
edited October 19, 2013 in SmugMug Support
Hi guy's



history,
brett first had duelinglensesphotography as his website with brett@duelinglensesphotography dot com as his email login
he then manage to buy duelinglenses dot com and also now uses brett@duelinglenses dot com as his profile and account

he has verified it god knows how many but every time I try to create the contact page the dreaded red triangle appears telling me to update/verify. so I ask him to go through the motions and the same thing happens until its become beyond a joke

can anyone help or do i just contact smugmug and ask them to fix this bug

signed desperate

Comments

  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 19, 2013
    Can you try again? I just manually verified on our end the contact email address.
    Zac Williams
    Support Hero
  • bronkingbronking Registered Users Posts: 93 Big grins
    edited October 19, 2013
    zacHer0 wrote: »
    Can you try again? I just manually verified on our end the contact email address.


    your a star,clap.gif I just tried it and the red triangle has gone, I've sent a test email , so hopefully all is well

    thankyou again

    for the record is it a bug or what was the precise problem headscratch.gif
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited October 19, 2013
    bronking wrote: »
    your a star,clap.gif I just tried it and the red triangle has gone, I've sent a test email , so hopefully all is well

    thankyou again

    for the record is it a bug or what was the precise problem headscratch.gif

    Great! It is not a known bug and as far as I know others don't have a problem verifying the contact email. Did you click the link in the confirmation email that we sent?
    Zac Williams
    Support Hero
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