Keyword Problem

dennismullendennismullen Registered Users Posts: 709 Major grins
edited October 24, 2013 in SmugMug Support
I used the global keyword edit in the organizer to add a keyword to every picture in a gallery.
The keyword shows if I go back to the keyword editor in organizer but two days later the keyword is not on the keyword page and does not show on the individual picture keyword editor.

Is keywords really this broken?

Cheers,
See my gallery at http://www.dennismullen.com

Comments

  • annnna8888annnna8888 Registered Users, Super Moderators Posts: 936 SmugMug Employee
    edited October 23, 2013
    Dennis, can you give us specific examples of the keyword and galleries you are referring to so we can investigate? You can email us directly at the help desk if you don't wish to share links here.

    Ana
    SmugMug Support Hero
    Ana
    SmugMug Support Hero Manager
    My website: anapogacar.smugmug.com
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited October 23, 2013
    Yes, the keyword I'm using is "large" and I added it to most of the galleries in my "Print Sales" folder.
    For example...

    http://www.dennismullen.com/Galleries/Print-Sales/Bonaire

    Cheers,
    See my gallery at http://www.dennismullen.com
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited October 24, 2013
    Three days and still no keyword!
    See my gallery at http://www.dennismullen.com
  • pilotdavepilotdave Registered Users Posts: 785 Major grins
    edited October 24, 2013
    Three days and still no keyword!

    Just guessing here, but large might not be an allowed keyword. Smugmug has a silly feature that turns filenames into keywords. Really common words that appear in many filenames are not allowed as keywords, such as web. If they'd remove that so called feature, keyword lists would be much more accurate and cleaner and they wouldn't need to block so many keywords from being used.

    Edit... confirmed large is a blocked keyword.

    Dave
  • dennismullendennismullen Registered Users Posts: 709 Major grins
    edited October 24, 2013
    Thank you pilotdave, that helps me.

    Cheers,
    See my gallery at http://www.dennismullen.com
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