Lightroom plugin: no photos

gfurm

Hello

Not sure when bu I can't see half of my photos in SmugMug plugin in Lightroom. I can see all galleries but some of them are completly empty and some have just a few photos. Any idaes why?

Lightroom 5 and latest plugin.

EntropicTendencies

Hi Grzegorz,

That can due to a couple of common reasons.

Firstly, the publish service links images from SmugMug back to a master image in the LR catalog. If you operate with multiple catalogs then the count of the published images in LR will not match the online gallery. Syncing the publish service simply makes links - it doesn't download or add anything to the catalog, so if the catalog doesn't contain the master image it can't be linked.

The second possibility is that the publish service is simply out of sync with your site. Have you run "sync hierarchy" and "sync photos" from the Publishing Manager? - to run sync hierarchy from the Publishing Manager (double-click on the SmugMug publish service header - http://note.io/19Njj6s ).

If the images are in your current catalog and sync doesn't correct the count of the published images please raise a support ticket and we can investigate further.

Barrie
Smugmug Support Hero

gfurm

Thanks.

So if I move the images on my PC from one folder to another it will not show them in SmugMug plugin? I thought when I select gallery in plugin it displays what is in that gallery on SmugMug website without looking for original photo on my PC?

And I did try both sync hierarchy and photos.

Otts

Make sure you only move the files from within Lightroom to keep the catalog in sync as to where all of the files are located.

gfurm

So basically it doesn't look on SmugMug website for photos and display them. It also needs to know where they are on my PC? So how do I fix it now?

Otts

The way I've always understood it is that the Lightroom catalog is the master - it needs to know where all of your photos are and their EXIF data. When you sync with Smugmug, if there are photos on Smugmug that are not contained in the Lightroom plugin sync database, the plugin then tries to match the file properties of what is on Smugmug to what is local in your Lightroom database.

In the past when I've moved files around using Windows Explorer, Lightroom didn't know about the move and therefore it's database contained old links to pictures. The way to fix it is to make sure that all of your folders, drives, etc. where your pictures are located are listed as Folders (on the left panel of Lightroom). You can then choose a top level folder (I call mine Pictures), right-click on it and choose Synchronize Folder. This should find all of your moved pictures for that folder and re-import them into the Lightroom catalog.

After doing this for all of your picture sources, try to sync with Smugmug again, in now may find some of the missing pictures.

devbobo

gfurm,

while it's a good idea to keep local folders in sync with your LR catalog, it shouldn't effect the image syncing functionality in the plugin.

I had some minor regression in the latest official release which is mostly likely affecting you. Please try this version and let me know if it works...and if doesn't I'll get you to send your catalog so i take a closer look.

Cheers,

David

gfurm

Nope, still not working. Even after full reinstall with catalog wipe Smugmug plugin doesn't show in lightroom all photos which are on smugmug website.
Why does it have to link to photos on my PC anyway? Why can't it just show what's on the website?

devbobo

Hey gfurm,

unfortunately, it's not as easy as just showing what's on the website, LR requires it to be linked to an existing image within the catalog.

Can you please zip your .lrcat file and upload using the link below...please link back to this thread so we have some context for the ticket when it arrives.
https://www.hightail.com/dropbox?dropbox=SmugMug

Thanks,

David

gfurm

David: I've uploaded it with link to this thread, thanks for help

devbobo

gfurm,

Try this version out for me.

Thanks,

David

gfurm

This one worked fine, thank you.