Smugmug sync error with LR5

OttsOtts Registered Users Posts: 8 Beginner grinner
edited October 30, 2013 in SmugMug Support
Hi,

I'm using LR5.2 with the latest Smugmug plugin. Up until a few months ago all was well but every time I try to sync my photos using the plugin (heirarchy works fine) I get the following error.

Any thoughts around this?

Thanks,
R

Comments

  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 28, 2013
    G'day Otts,

    Can you please give this version a go and let us know how you get on.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • OttsOtts Registered Users Posts: 8 Beginner grinner
    edited October 29, 2013
    Thanks David - this did the trick!

    EDIT: Well, the sync no longer crashes but it failed to identifiy a couple of directories/folders on Smugmug that have photos in them but are listed as having 0 photos in LR. What do you think might be the cause of this?
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    Upload a zipped copy of your .lrcat file using the website below and I'll take a look...please include a link back to this post in description...
    https://www.hightail.com/dropbox?dropbox=SmugMug

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • OttsOtts Registered Users Posts: 8 Beginner grinner
    edited October 29, 2013
    I uploaded one yesterday - can you use that one?
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    lemme try to find it :)
    David Parry
    SmugMug API Developer
    My Photos
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    found it...gimme a few to work out what is going on
    David Parry
    SmugMug API Developer
    My Photos
  • OttsOtts Registered Users Posts: 8 Beginner grinner
    edited October 29, 2013
    No worries - not critical - just curious as to what went boom.
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    can you give me a few sample galleries that are failing to sync ?
    David Parry
    SmugMug API Developer
    My Photos
  • OttsOtts Registered Users Posts: 8 Beginner grinner
    edited October 29, 2013
    This one in particular. And this one didn't initially sync, I added the files back in through LR and now I have 2 sets of the files on Smugmug (I've been meaning to go through and manually remove the old ones).
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    Here's one gallery with zero images in LR...
    They-Won-the-World-Series!---rickreddy.png

    If I search on that metadata, no photos exist for that date in your catalog...
    Lightroom-5-Catalog-5.lrcat---Adobe-Photoshop-Lightroom---Library.png

    There are also two galleries ("St. Simons Island, GA" and "The Grand Canyon") under "Family > 2012-03 - The Big Road Trip" where the images have been deleted on SM.

    If you can provide any others i'm more than happy to take a look.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 29, 2013
    The "1983 - Eloise Graduation" gallery duplicates issue is easy to resolve..

    On SmugMug...
    1. Open that gallery in the Organizer
    2. Click the button to show filenames
    3. Remove any files that don't have the filename "cropXXXX.tif"


    1983---Eloise's-Graduation---SmugMug-Organizer.png
    David Parry
    SmugMug API Developer
    My Photos
  • OttsOtts Registered Users Posts: 8 Beginner grinner
    edited October 30, 2013
    devbobo wrote: »
    Here's one gallery with zero images in LR...
    They-Won-the-World-Series!---rickreddy.png

    If I search on that metadata, no photos exist for that date in your catalog...
    Lightroom-5-Catalog-5.lrcat---Adobe-Photoshop-Lightroom---Library.png

    There are also two galleries ("St. Simons Island, GA" and "The Grand Canyon") under "Family > 2012-03 - The Big Road Trip" where the images have been deleted on SM.

    If you can provide any others i'm more than happy to take a look.

    Cheers,

    David

    Those are two interesting cases. On the first one - the World Series - my copy of the pictures are missing locally. I wonder what I did with them. Oh well, just downloaded them from SM - score!

    On the second group - I wonder why they are all gone from SM? Do you think something went boom when transitioning to the new site layout? Luckily I have all of those pics so I can just add them back into SM. Great find - thanks!

    I really appreciate all of your help and guidance - truly fantastic service!
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