Smart galleries pictures not shown

alaios

Hi all,
I have tagged with the keyword "caption" some images that I want to share with friends.

I made then a new gallery that is unlisted and I am trying to "select" these images with the keyword from the other library. The smart gallery returns no pictures at all.
I thought that this might be some security restriction but both libraries source and destination are unlisted and not pubic.

What other might be the problem?

How can I share the two links for source and destination for someone of the support to have a look on my galleries to help me fix that?

Regards
Alex

phototristan

I apologize that's happening.

How long did you wait after you created your 'caption' keyword? It can take a bit of time for the system to index newly created keywords such that they are available for searches.


Best Regards,

alaios

Its almost more than 12 hours now. Funny is that when I go to the Smart Gallery Settings screen and start writing the keyword I want. The autocompletion founds the word and writes also there 30 photos. I select it but when I press review none photo comes back..
I guess that might be because of permission problems??
How can I "debug" this?
A.

annnna8888

Alex, please write us at help (at) smugmug.com, include the link to the smart gallery in question and we will have a look.

Ana
SmugMug Support Hero

alaios

Hi and thanks
I just did
Alex