Can't remove page element!

pekrpekr Registered Users Posts: 54 Big grins
edited November 16, 2013 in SmugMug Support
Trying to get custom html box to particular position, I added one image to the site. Once I published, all my work was lost! And then again! I wanted to remove the image, click on the remove, after republish, it is back again. There are apparently some nasty bugs in the interface :-( Has anyone met with anything like that? The last thing I want to do is to scrap all the page and create it again ....

Comments

  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited November 15, 2013
    Hi Pekr,

    I am very sorry that you are experiencing issues with your site. Could you please send us a link to your SmugMug page?

    We will check this for you.
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • pekrpekr Registered Users Posts: 54 Big grins
    edited November 15, 2013
    OK, no problem - here's the official one, I was working on - can't remove the "2" image - http://studio.2zone.cz/Cenik

    In the meantime I built it from scratch, uh, at least the outcome is, that I am now more trained in that regards - here's how it was supposed to look: http://studio.2zone.cz/Cen%C3%ADk2

    Maybe you will find some bug to fix there. I will let it there for few hours, then I will remove the faulty one ...
  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited November 15, 2013
    Pekr,

    Thank you for the information. It looks like you had an HTML block there as well that had some HTML code, which was causing your site to break. I have removed that block and then I was able to remove the second image block for you - please take a look:

    http://studio.2zone.cz/Cenik

    I hope this helps!
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • pekrpekr Registered Users Posts: 54 Big grins
    edited November 15, 2013
    OK, thanks, a lot, great and fast support! I was aware I had html block there, I used it as an empty fill block, moving mouse over the page I was not able to find it. So - I now removed the page and renamed Cenik2 to Cenik, so now everything is as I wanted it to be: http://studio.2zone.cz/Cenik

    And btw - question from other thread, which might remain unanswered. I have System directory there, so that Pages related images could be uploaded there. It is an unlisted gallery. I tried to put a bullet image there (as can be seen in the above link), but Smugmug upsizes the image to 150x150 pixels or something like that. You can look inside of my System directory. Why is that? Now I have to refer to my external website for that little image, and be sure, that once I modify the design, the image stays intact there ...Just curious ... it just works ...
  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited November 15, 2013
    Pekr,

    I think you are using a wrong embed code - here is the correct one:

    http://studio.2zone.cz/photos/i-TCBKtT8/1/O/i-TCBKtT8.png

    Take care,
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • pekrpekr Registered Users Posts: 54 Big grins
    edited November 15, 2013
    Changed, works, thanks! :-)
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited November 15, 2013
    pekr wrote: »
    OK, thanks, a lot, great and fast support! I was aware I had html block there, I used it as an empty fill block, moving mouse over the page I was not able to find it. So - I now removed the page and renamed Cenik2 to Cenik, so now everything is as I wanted it to be: http://studio.2zone.cz/Cenik

    FYI, as I've also had content blocks that I could not "find" on the page, check the right hand side flyout, the black area, Content Tab, which will list all the content blocks you have. As you move the mouse over the list, each one will highlight on the main page.

    Sometimes I find I have dropped the block lower down in the list, not where I wanted it it. Sometimes even though I move the mouse over the page, all over, attempting to highlight the block, and it does not show up, it suddenly does turn green when I hover over it in the black area.
  • pekrpekr Registered Users Posts: 54 Big grins
    edited November 16, 2013
    ChancyRat wrote: »
    FYI, as I've also had content blocks that I could not "find" on the page, check the right hand side flyout, the black area, Content Tab, which will list all the content blocks you have. As you move the mouse over the list, each one will highlight on the main page.

    Sometimes I find I have dropped the block lower down in the list, not where I wanted it it. Sometimes even though I move the mouse over the page, all over, attempting to highlight the block, and it does not show up, it suddenly does turn green when I hover over it in the black area.

    Yes, I did so. The problem was, that when pressing the delete button, the image disappeared, no problem. But when I hit publish or preview, the image was back. So there was some "bug" internally. I simply could not remove the image and the empty html content block was not showing in the panel anymore, so maybe I even removed it.

    Hopefully it does not happen again - so far, so good ....
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