Site problems?

AllenAllen Registered Users Posts: 10,013 Major grins
edited November 30, 2013 in SmugMug Support
I can not get into Organizer. Get blank page.
Al - Just a volunteer here having fun
My Website index | My Blog

Comments

  • rnrjoshrnrjosh Registered Users Posts: 266 Major grins
    edited November 30, 2013
    Hi Allen,

    I tried accessing the Organizer on your site, and it opened for me normally. Are you still seeing this problem? If it works ok now, I have a feeling I may know what happened. Did you create a Smart Gallery recently, by chance? If so, there are sometimes some odd things that can happen when you create Smart Galleries that could have caused an issue with not being able to access the Organizer or certain galleries for a short period of time. That is something we are already investigating. Our apologies for the trouble, but we still appreciate the report!
    Josh
    SmugMug Support Hero
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited November 30, 2013
    rnrjosh wrote: »
    Hi Allen,

    I tried accessing the Organizer on your site, and it opened for me normally. Are you still seeing this problem? If it works ok now, I have a feeling I may know what happened. Did you create a Smart Gallery recently, by chance? If so, there are sometimes some odd things that can happen when you create Smart Galleries that could have caused an issue with not being able to access the Organizer or certain galleries for a short period of time. That is something we are already investigating. Our apologies for the trouble, but we still appreciate the report!
    Just hit refresh and organizer finally opened. I have been working with a Smart Gallery.
    Unveiled http://www.photosbyat.com/Keyword-Change
    Hit refresh there and it opened. Been getting blank page.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited November 30, 2013
    The reason I'm working with a Smart gallery is editing keywords. I'm removing single quotes from keywords and
    have hundreds to clean up. Very slow process especially when there's issues with the smart gallery. Why has
    Smugmug refused to fix the keyword problems?
    Al - Just a volunteer here having fun
    My Website index | My Blog
Sign In or Register to comment.