problem with transparency

lmirante

I've been using a png file in order to have a transparent logo. For some reason today, the transparency has gone away. I tried re-uploading the png file via the browser upload but the problem persists. SmugMug recognizes the file as a png.

My website is lmirante.com. The file is

http://lmirante.smugmug.com/Business/i-V2kQmkc/0/X3/Full-Logo-X3.png or
http://lmirante.smugmug.com/organize/Business/i-V2kQmkc

On my computer the file has transparency (windows photo viewer) but on SmugMug the transparency is lost.

richW

lmirante wrote: »

I've been using a png file in order to have a transparent logo. For some reason today, the transparency has gone away. I tried re-uploading the png file via the browser upload but the problem persists. SmugMug recognizes the file as a png.

My website is lmirante.com. The file is

http://lmirante.smugmug.com/Business/i-V2kQmkc/0/X3/Full-Logo-X3.png or
http://lmirante.smugmug.com/organize/Business/i-V2kQmkc

On my computer the file has transparency (windows photo viewer) but on SmugMug the transparency is lost.

I tested uploading transparent PNG files and we're retaining their transparency.
Double check to be sure when you created the file, you save it as transparent and a png-24.

If that's not the issue, please email us the file you're trying to use and we'll take a look for you.
http://help.smugmug.com/customer/portal/emails/new

lmirante

It appears fine today. I'm not sure why the transparency went away originally since that file has been there untouched for months. I was doing a lot of uploading of photos when my logo suddenly lost transparency and reuploading it didn't help. I reuploaded it again today and it is fine.

Thanks for your help.