All my pictures are gone ( ?! )

autumn_ethereal · May 2, 2014

Hello

I did nothing .. and I just noticed all my pitures are not visible anymore ...
Please tell me if you have any ideas .

thank you ,

http://autumn-ethereal.smugmug.com/ !

thenickdude · May 2, 2014

Your SmugMug custom domain is currently set to "www.alexandredeschaumes.com", but www.alexandredeschaumes.com isn't set up as a SmugMug domain (it doesn't have a CNAME record pointing at domains.smugmug.com, instead it currently has an A record pointing it at a server hosted at OVH).

Check out your account settings and make sure you haven't accidentally set a custom domain name that you didn't want: Click your profile picture at the top right of your SmugMug site and click "account settings", scroll down and you should see a box for "custom domain".

EDIT: It looks like you've set up your domain name to "frame" SmugMug instead of setting the correct CNAME up. You're running into an issue now because SmugMug have begun 301 redirecting requests for images at "*.smugmug.com" to send them to your custom domain name instead, and your custom domain isn't willing to serve the image up, instead it send this HTML document:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html>
        <head>
            <title>Alexandre Deschaumes</title>
            <meta name="description" content="Photographies éthérées">
            <meta name="keywords" content="Alexandre deschaumes photographe">
            <meta name="generator" content="ORT - Ovh Redirect Technology">
            <meta name="url" content="http://autumn-ethereal.smugmug.com//photos/i-3BqGXWT/0/X3/i-3BqGXWT-X3.jpg">
            <meta name="robots" content="all">
        </head>
        <frameset rows="100%,0" frameborder=no border=0>
            <frame name="ORT" src="http://autumn-ethereal.smugmug.com//photos/i-3BqGXWT/0/X3/i-3BqGXWT-X3.jpg">
            <frame name="NONE" src="" scrolling="no" noresize>
            <noframes>
                <body><a href="http://autumn-ethereal.smugmug.com//photos/i-3BqGXWT/0/X3/i-3BqGXWT-X3.jpg">Click here</a><hr></body>
            </noframes>
        </frameset>
    </html>

You should probably fix your domain name settings:

http://help.smugmug.com/customer/portal/articles/93340-how-do-i-use-my-custom-domain-

tomnovy · May 2, 2014

Hi there,

I am getting errors when I check your custom domain. Could you please make sure that domain is configured correctly?

You will need to contact your domain registrar and ask them to change the settings to:

A record pointing to 208.79.45.23
CNAME www pointing to domains.smugmug.com

After you change the settings on your domain - you will need to go to your SmugMug account - > open account settings - > me - > account - > now at the bottom insert your custom domain.

We have a great video tutorial on how to add a custom domain to your site - please check it out:
http://www.youtube.com/watch?v=BtK0_9Ww0Nc&feature=plcp

autumn_ethereal · May 2, 2014

thank you ,
I am trying . . But difficult for me to understand it well ( registrar settings are a bit strange ) and I m french ( ..
but , strange because I changed nothing .. and both http://autumn-ethereal.smugmug.com/ and www.alexandredeschaumes.com have no images left!

autumn_ethereal · May 2, 2014

Ok now it works .. I just removed the custom domain name .

thank you

All my pictures are gone ( ?! )

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