I can't see my galleries

cynthiann

JUST starting my new page... I have 2 folders under BROWSE, "after hours", and "Weddings". I'm not able to view my wedding galleries when I click on my Wedding folder. I know it's in there because when I click on a wedding picture on my homepage, it brings me to my gallery.

thanks in advance!

Wendee

Hi Cynthiann,

First off, the www.on-sightphotography.com domain entered in your Account Settings doesn't appear to have the CNAME record set up properly to point to domains.smugmug.com I'm having trouble seeing the images on your site in general, and the incorrectly-configured domain is likely the problem.

http://help.smugmug.com/customer/portal/articles/93340

If you need help updating your domain settings to that www.on-sightphotography.com works with your SmugMug account, you can email our Heroes for help at help @ smugmug . com

This may be the answer to why you can't see inside folders/galleries. Can you let us know if you continue to have trouble viewing after updating the CNAME?

Take care,
Wendee
SmugMug Support Hero
http://help.smugmug.com/

cynthiann

Wendee wrote: »

Hi Cynthiann,

First off, the www.on-sightphotography.com domain entered in your Account Settings doesn't appear to have the CNAME record set up properly to point to domains.smugmug.com I'm having trouble seeing the images on your site in general, and the incorrectly-configured domain is likely the problem.

http://help.smugmug.com/customer/portal/articles/93340

If you need help updating your domain settings to that www.on-sightphotography.com works with your SmugMug account, you can email our Heroes for help at help @ smugmug . com

This may be the answer to why you can't see inside folders/galleries. Can you let us know if you continue to have trouble viewing after updating the CNAME?

Take care,
Wendee
SmugMug Support Hero
http://help.smugmug.com/

No, I want to keep www.on-sightphotography.com where it is. It's http://on-sightphotography.smugmug.com/ that I'm having the problem with. The former is my Muse site, the latter (smugmug) is my sales site. When I go to browse/weddings, my pictures aren't there. But I know they are there because when I click on a wedding picture from the HOME page, it brings me to the gallery....

Also, when I post to forums here, my signature says www.on-sight.smugmug.com or something like that and that ain't right. Thanks for your help!

zacHer0

Your SmugMug site http://www.on-sightphotography.com/ currently has the custom domain www.on-sightphotography.com attached to it. The domain is not set up correctly which is causing the problems you see. Remove the custom domain from your Account Settings > Me > Account page and the problem you are seeing should be fixed.

cynthiann

zacHer0 wrote: »

Your SmugMug site http://www.on-sightphotography.com/ currently has the custom domain www.on-sightphotography.com attached to it. The domain is not set up correctly which is causing the problems you see. Remove the custom domain from your Account Settings > Me > Account page and the problem you are seeing should be fixed.

The custom domain on Account Settings > me > Account page is blank. My current address is www.on-sightphotography.smugmuc.com and that's how I like it. It all looks just fine except for the wedding folder. It wasn't like that before I played around with using new folder, then erased them.

www.on-sightphotography.com is a seperate website and is no way connected to this one.

My signature is wrong too, uhg!

rainforest1155

Going to your weddings folder, it's showing up for me like this:

If that's not what you're seeing, could you include a screenshot of what you're seeing?